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“Amazing people make an amazing place”
Review of IBEROSTAR Daiquiri

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IBEROSTAR Daiquiri
Ranked #2 of 6 Hotels in Cayo Guillermo
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Amazing people make an amazing place”
Reviewed 1 October 2013

This si a piece of paradise and the people giving an excellent service make this an even better experiece. Sure the renovations are needed, actually half is closed off for renos. But the service is impecable and the stay was better than we expected.

The servers in the buffet are very attentive: to name a few, Rosa, Yummy and Ismail.

The entertainmetn group was spectacula (5 stars) they are all smiles and make your stay more enjoyable : all were good, we lucked into the nicest ChiChi and Mario as well as many other beautiful performers.

This was by far the most relaxing holiday in Cuba... if you are looking for city life or busy beacjh don't go there, it is a serene and lovely yuiet beach with 1/2 hour aqua fittness musc and the rest is calm.

Room Tip: rooms away from pool are quiter
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  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
2 Thank saad_dhadouh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorDaiquiri, General Manager at IBEROSTAR Daiquiri, responded to this review, 6 October 2013
Dear Sead_dhadouth,

On behalf of all the hotel staff, and particularly the manager, we would like to thank you for the opportunity you have given us by choosing our hotel for the enjoyment your holiday, we area so happy to know you have an enjoyed a great time. Thank as well, for write this positive reviewer for all community readers follow on the TripAdvisor.

We will congratulate Rosa, Yummy, Ismail, chichi and Mario that they have contributed to making your holiday special.

We hope to see again here in this hotel.

Best regard,

Celia Ferrán
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
Reading, United Kingdom
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 20 September 2013

We stayed two nights at Daiquiri (all inclusive) in Cayo Guillermo having previously stayed 3 nights in Varadero at the hotel Paradisus. Reviews suggested the Cayo resorts were better than Varadero hence the reason we decided to go to both.
We found a massive difference between the two hotels in every aspect

This hotel is in urgent need of renovation as highlighted by our first day on arrival we found the air-con did not work. When eventually the maintenance man came and sort of fixed it by opening a stop cock to get the air-con working which resulted almost immediately in water running down the wall and pooling on the floor and hence a room change.

The main differences between the two hotels:

The buffet restaurant extremely limited
Number of a la carte restaurants far less
Overall a much older resort needing a serious amount of investment to update rooms'
In comparison Diaqiri:
Less activities
Less selection of drinks
Much less choice in the buffet but staff brilliantly attentive
Less a la carte restaurants
More admin to get towels and equipment
Did not see any lunchtime beach barbecues or music
The beach was OK but not as picturesque
The grounds currently not well maintained

It needs some serious investment to update and upgrade the rooms, the building and grounds and we saw some of that had already begun when we were there.

The good bits were the staff were really friendly, the dancers in the show were amazing and a must see for anyone going. We still had a really good time in the pool playing water polo and water volleyball with some of the other guests as well as drinks from the pool bar.
The highlight for my children were swimming with the dolphins at a place within walking distance of this hotel. (was around 110 CUC for adullts and 60 CUC for U12s)
It was still a great relaxing time and had we not been to Paradisus we would have most likely have been very happy with Daiqiri.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Asanka W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorDaiquiri, General Manager at IBEROSTAR Daiquiri, responded to this review, 28 September 2013
Dear Asanka W,
We would like first to all, to thank you for taking time to write this review about your stay at the Iberostar Daiquiri hotel as destination of your holidays. We are very pleased to know you have been a very happy with this resort, likewise our apology for the inconvenience fined in the Air condition and the food in the buffet. Your comments motivate us to continue improving on our daily chores.

Thank for the good comments references our personal service who are inspire you to comeback. After the recent reform the hotel has been open with many changes in proof up the service too.

We look forward to seeing you again at our hotel

The Hotel Manager,
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scotland
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 3 September 2013

Excellent hotel, very clean great food & friendly and helpful staff... Excellent beach front hotel.. However, if you want to see the real Cuba you need to do excursions or do it yourself- as the resort is very secluded

  • Stayed October 2012
    • Value
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Helpful?
12 Thank Hollyf1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorDaiquiri, General Manager at IBEROSTAR Daiquiri, responded to this review, 15 September 2013
Dear Hollyft,

We would like to thank you for taking the time to write this positive reviewed on the tripadvisor; we are glad to hear that you had an excellent stay at this hotel Iberostar Daiquiri. Thanks for your good evaluation about it. Iberostar aims to provide to our beloved guests an excellent service so they can “enjoy being a Star”. We are glad to read that we accomplished our goal with you during your stay among us.

We look forward to be able to offer you our hospitality again at our hotel
Best regard

Hotel Manager
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qc
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 2 September 2013

We just came back from a week at Iberostar Daquiri. This used to be a very decent hotel that held a special place in our heart. This was our 4th stay at this resort since 2009 and there have been some positive changes but unfortunately also many negative ones.

Positives:

- The hotel is currently being renovated. The lobby has been repainted and there is new furniture.
- Some palapas on the beach are new and others have been repaired.
- Beautiful beach with crystal clear warm waters that we love so much.
- Mature gardens with palm trees on the beach and palapas between palm trees.
- We noticed less beach erosion this year.

Negatives:

- Many palm trees on the beach have been cut and no new ones were planted to replace them. These trees are what makes this beach so special and dear to us. They also provide additional shade.

- Only two beers at arrival and no beer every two days as before

- Horrible service at breakfast. The buffet is supposed to open at 7h00 am and they are barely ready by 8h00 am. Even then, you have to stand there and keep asking for an egg or a piece of cheese. Otherwise good luck unless you do not mind surviving on toasts and old fruit form the day before. This was not the case during our previous visits. The food and service at noon and in the evening was OK.

- Very lax or inexistent security. We were unfortunate to be there during the two weeks of Cuban holidays (last week of August and first week of September). Over 50% of the guests at the hotel were Cuban. Also, there is a little Cuban restaurant between the two resorts (the Iberostar and the Melia) and everyday a busload of Cubans comes to enjoy the beach. The problem is that the Cubans not staying at the hotel completely overtook that part of the beach and the pier belonging to the hotel, came to the resort, were using the loungers and the boats from the marina, and were getting food and drinks from Cubans staying there. The result of this entire fiasco was a very loud and noisy beach. These people do not talk but scream even if they stand next to each other. We and several other guests had to go over the part of the beach were the hotel was closed for construction to get some relative quite and peace. Not an ideal situation. The beach was also not as nice there with more rocks and vegetation.


Overall, an OK holiday, but we are saddened by the overall downward slide of this resort and will not come back unless things improve.

  • Stayed August 2013, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
8 Thank Bucky12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorDaiquiri, General Manager at IBEROSTAR Daiquiri, responded to this review, 15 September 2013
Dear Bucky12
We would like to thank you for the opportunity you have given us by choosing Iberostar Daiquiri hotel how we understand on this reviews this last one you didn’t enjoyed as well other time, we fell very sad to know that, we want to apology for any inappropriate situation fined in the hotel. Of course we will take note of your comments in order to improve.

Regardless of their comment that indicates (not return here), I hope and reconsidered and
Allow us to have you back in better circumstances
Best regard.
Hotel manager.
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Montréal, Québec
Level Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 2 September 2013

We travelled as a couple in mid august. Yes, half the resort was closed but this actually proved to be a great thing as we felt that we had the place to our own. We never had trouble finding sunbeds, we never had to wait for drinks or food, etc... Yes, I do agree the rooms need to be updated. On the other hand, you only sleep there so it wasn't an issue. 2 things made this trip: the beach which is absolutely breathtaking and the staff which is amazing. They always smile, they work really really hard and I was disappointed to see that not many people leave tips. The food was always good (À la carte restaurants and buffet).

The negative points: housekepping wasn't the best and the hotel rooms and grounds need some renos (they are working on that, right now...).

I really miss our long walks on the beach....

Basically, good resort but will be awesome once the renos are done. Hopefully we will be back next year.

Room Tip: Ask for a seaview room, as it is beautiful!
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
3 Thank Gennie L l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorDaiquiri, General Manager at IBEROSTAR Daiquiri, responded to this review, 15 September 2013
Dear Gennie L I,

On behalf of all the hotel staff, and particularly the manager, we would like to thank you for choosing the Iberostar Daiquiri hotel for your recent holidays in Cuba. Is a pleasure to read you had enjoyed a greet vacation with good quality of all services, as well thank you for taking the time to share with us and the rest of the online community your experience.

Thank you for your height evaluation and considered this hotel appropriate for a relaxing vacation, great staff service and magnificent beaches. On behalf of all the hotel staff, and particularly the manager, we would like to thank you for choosing the Iberostar Daiquiri hotel for your recent holidays in Cuba. Is a pleasure to read you had enjoyed a greet vacation with good quality of all services, as well thank you for taking the time to share with us and the rest of the online community your experience. Thank you for your high evaluation and considered this hotel appropriate for a relaxing vacation, great staff service and magnificent beaches.
Hope to see you again here in the future!

Regard,

Hotel Manager
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Bolton, United Kingdom
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 28 August 2013 via mobile

Usually we stay at the MCG, so I am afraid I have to compare the Daiquiri to MCG. Our room was very nice and everything worked fine. The beach is very narrow so there was'nt a lot of room when the tide came in, the sunbeds needed replacing IMO, they were very well worn. Now the food, it had got very good reviews, but I have to say this is were the hotel let itself down. The choice was very limited and of poor quality, in fact I struggled to find anything I wanted to eat each night. Maybe its because the hotel was closing the week after we left for refurb and they were running the stocks down.
The evening entertainment in the lobby was too loud for our tastes, you could not hold a conversation. As soon as it started converstations stopped, and this was every night. The actual bands were excellent but much too loud for the lobby, again IMO. I prefer a quieter hotel. I wish the Daiquiri all the best for its opening after its refurbs, but the MCG still is my favourite in the Cayos.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank pansypotter-7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorDaiquiri, General Manager at IBEROSTAR Daiquiri, responded to this review, 10 September 2013
Dear pansypotter-7,

We would like to thank you for taking the time to send us your comments on your opinion of your stay in our hotel Iberostar daiquiri; all comments contribute alert to take action in the aspect that influence the customer. How we can understand the hotel didn’t met your expectations Sporting limited, let me make a clarification, it is true that this week we were at the last days before hotel closes for renovations, however the services were guaranteed until closing, limited the amount as it was very little the amount of guests remaining for those days .

We have reopened the hotel last August 1st, the hotel is working with all the services involved, if you return at another time to this place you're welcome to spend a day at our hotel, so check our product benefit in opting now.

Sincerity,

The Hotel Manager
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Chateauguay, Canada
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 26 August 2013

We stayed at Iberostar Daiquiri from Aug.11th to Aug.18th 2013 and we were so happy that we picked that resort. It was close for renovation and had just reopened Aug. 1st so it was very quiet then it got busier towards the end of the week. The resort and the grounds are very well kept, the food was very good. There was a lot of variety in the buffet every morning, lunch and supper and we ate very well every time! The beach is beautiful, the pools are nice too. Lucy at the kids club was so nice with our boys, they loved the activities; ping pong contest, bowling, archery, etc. The staff was always happy and smiling; Rosa, Evelyne and Tita were our favorite waitresses their service was excellent. We loved our stay and we really want to go back next summer!

Room Tip: We stayed in the Varadero complexe (room 4235) with ocean view - stunning!!! VIP package (leaving C...
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MLegrand06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorDaiquiri, General Manager at IBEROSTAR Daiquiri, responded to this review, 8 September 2013
Dear MLegrand06,

On behalf of all the hotel staff, and particularly the manager, we would like to thank you for the opportunity you have given us by choosing our Hotel Iberostar Daiquiri for your recent holiday in Cuba. I´m so happy to read that you had enjoyed a good family vacation with us fined a excellent service offers all the staff and good food with many variety offers; We would like to thank you as well for this positive comment publicity on the TripAdvisor.

We will congratulate Lucy, Rosa, Evelyn and Tita that they have contributed to making your holiday special during your stay.

We look forward to seeing you again at our hotel.

Best Regard,

The Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about IBEROSTAR Daiquiri

Property: IBEROSTAR Daiquiri
Address: Jardines del Rey, 65100, Cuba
Region: Caribbean > Cuba > Ciego de Avila Province > Jardines del Rey Archipelago > Cayo Guillermo
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Cayo Guillermo
Price Range (Based on Average Rates): £
Hotel Class:4 star — IBEROSTAR Daiquiri 4*
Number of rooms: 312
Official Description (provided by the hotel):
Directly on the long, fine, sandy beach of Cayo Guillermo (Cuba). An oasis of relaxation. Elegant luxury. Pure water sports. Unspoilt Caribbean nature. Pleasant, modern construction style. ... more   less 
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Also Known As:
Iberostar Daiquiri Hotel Cayo Guillermo
Iberostar Cayo Guillermo
Iberostar Daiquiri Cuba
Iberostar Hotel Cayo Guillermo
Iberostar Daiquiri Cayo Guillermo

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