We travelled there back in the end of August. Since the hotel was undergoing the renovations (still, although they were supposed to be done by Aug 1st) I will skip the feedback that is related to it, at the end it is something temporary and will be over sooner or later.
First of all, the management sucks. We have booked a vacation with AirCanada and arrived at around noon, as it was planned. Just to discover that our room is not ready :) We have been to Cuba several times before and always the arrival time was different - yet it never happened to us that we did not have a room upon arrival. So, we were told to wait for 2 hours for our room and when I asked to at least give us a place to change they have suggested to go to the restrooms. Great advice for the family with two kids, including 2 years old girl.
Of course, two hours later the room was not ready. I had to call their managed (Eduardo) and quickly realized that he is totally useless. We have got our room at about 3pm only.
The room was in quite bad state. It was clean, cannot argue with that, but so far I think it was the worst room I have seen in Cuba. Important advice: do not try to hang anything on the bathroom curtain rail, it won't even hold a single towel ;) Light in the bathroom did not work and it took them like 3 days to fix it. There is not a single available electrical outlet in the room, except the bathroom - so you will need to unplug something to charge your camera/phone/etc. And, of course, these outlets are located in the most hidden places behind the furniture :)
Also we could not get any drinking water in our room until next day, even after I went to the reception in person twice. And first day in hot tropical climate you do drink more than on average. Ary at the bar was very helpful, we have got some water in the bottles from him after I explained the situation.
A/C was barely able to provide a little bit of cool air so the nights were a bit too warm. The choice was between warmer air with few mosquitos and cooler outdoor air with more mosquitos. To be fair, the number of these flying beasts was quite modest, to our surprise.
The hotel was half-closed so it worked only at half of its capacity. So it was not that crowded. But I imagine that it becomes super-crowded when it is full. Even with half of the guests often there was not enough free space in the pools and at the pool bar. But going to the bean with only half of the people was great, the beach was quite empty and there was plenty of space. Otherwise I would imagine that the beach is too small for this hotel.
My wife got an ear infection, probably because of the pool water. The doctor at the hotel was great and the service was very quick and affordable. For 80 CUC she had all the care and the drugs so the problem was solved almost instantly and that did not ruin our vacation. I wish I could get to the doctor and be out in 10 minutes with all the drugs for $80 in Montreal ;)
The food was very good, a bit repeating but still very good and we never had any issues with either quality or choice. A-la-carte restaurant (well, actually one that played different roles each day ;) ) was also quite good. Although there was one episode that I did not really like. We were there one evening and a group of 3 women entered. They were greeted by the waiter and politely asked for their reservation, which they did not have. Their response was "we are Canadians, we do not need a reservation". Followed by a small bribe. They had their table 30 seconds later.
Evening entertainment was mostly good. And the theatre is definitely great. Again, having only half of the guests at the hotel simplified many things, no problems getting a seat etc.
Staff, especially the entertainment teams, is really good. They tried to do their best. I was really sorry for the entertainment team because they did not have enough customers and had to go to the people and the beach and ask them to participate in different activities. One or twice we were competing alone with my son :)
Also an interesting fact: while the hotel was half-open they have sold many rooms there to the Cubans. I suppose these had to be rich Cubans - one night there is roughly equivalent of a very decent monthly salary there. So I could not really understand who were these guys. Clearly some of them were working for Iberostar and were there with their families. But I have to say: they were the greatest neighbours we ever had in Cuba. Polite, reasonably quiet, not drinking until they are unable to walk, with very well behaving children. That was a pleasure to spend our time there with such a neighbours and, except a few drunk Germans, Quebeckers and some mosquitos ;) there was absolutely no other sources or nuisance there.
Room safety boxes is another story. When I saw that rusted metal thing my first idea was that the room does not have a safe :) It turned out that if you pay 2 CUC a day you get a lock cylinder that you can use to lock this monster. And you need to keep the key, of course. I think most of other hotels provide the safety boxes for free and they are keyless.
So, at the end, we have really mixed impression about the hotel. We had great time there but there was a couple of things we did not like. So the family thinks that we won't be going to Iberostar again, looks like our previous choices of the hotels in Cuba were significantly better.
- Official Description (provided by the hotel):
- Directly on the long, fine, sandy beach of Cayo Guillermo (Cuba). An oasis of relaxation. Elegant luxury. Pure water sports. Unspoilt Caribbean nature. Pleasant, modern construction style. ... more less
- Reservation Options:
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- Also Known As:
- Iberostar Daiquiri Hotel Cayo Guillermo
- Iberostar Cayo Guillermo
- Iberostar Daiquiri Cuba
- Iberostar Hotel Cayo Guillermo
- Iberostar Daiquiri Cayo Guillermo