just got back from our 5th time, after reading all the negative reviews ,I still think we did not go to the same resort or we are not on the same page. we travelled air transat and was very impressed with their services hats off to them.ok now
reception and guest services very excellent we had a room in one area with a/c not working we suck it up for a few nites but it got too
hot and guest services promptly moved us to an other room
the TMR REP zero for her Colette no help she told us to open the patio door never will I book TMR will pay a bite more to go with AIR TRANSAT Vacations ,or AIR Canada.
staff was hard working from food to bar always with a smile tips or not.
the food was very good as other years and more fresh veggie available
our room was very clean
the beach chair always waiting for us
yes the hotel is showing its age but its cuba its not any better elsewhere its the south , sun and water takes it toll .
all the positive reviews are just on the negative ones cannot please everyone we each have our views what makes a good vacations.More