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“Amanda & Peter”
Review of Sol Cayo Guillermo

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Sol Cayo Guillermo
Ranked #4 of 7 Hotels in Cayo Guillermo
Reviewed 16 June 2014

Was surprised with this holiday as we normally pay double........really did feel relaxed and enjoyed ourselves.We consider ourselves well travelled and fussy but we actually did have a great time.The staff were great including Edgar and our room maid who cleaned everything every day. Only negative was to get to the beach early for a descent sun bed. Weather was great in march 2014 and would come back. Bar staff were great and really worked hard thank you, keep smiling as it makes your customers come back.The entertainment team worked hard but did not force you to join in. Well done to you all

Stayed: March 2014, travelled as a couple
1  Thank Amanda D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose Antonio R, General Manager at Sol Cayo Guillermo, responded to this reviewResponded 18 June 2014

Dear Amanda & Peter,

Thank you very much for taking part of your time to post your review. Glad to know we were able to provide you with a great holiday experience and you have felt relaxed in our hotel making you enjoy yourselves. I'm agree with your remark about staff, they are fantastic and nobody will be dissapointed because of them, they are our asset, another important reason to visit us is beach, both make the perfect convination to get an enjoyable holiday. Hope to see you soon!

With Warmest Regards,

Jose Antonio / General Manager

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Reviewed 15 June 2014

I thought that I would write a small review for this fantastic place.
We just got back on Thursday after staying 2 weeks here and what a great time we had here, the staff were great, the rooms are good enough, the food was ok and always had something to eat there are lots of activities every day for the guests.
A big mention to Jani and Alex they do everything for you as do the others but these 2 were the life and sole of the place.
We will be going back but not until the end of 2016 due to us getting married.
P.S. you can party until 2am at the disco wich we did on a few occasions.

  • Stayed: June 2014, travelled as a couple
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1  Thank markinedinburgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose Antonio R, General Manager at Sol Cayo Guillermo, responded to this reviewResponded 16 June 2014

Dear Markinedinburgh,

I'm glad to hear we were able to provide you with an enjoyable holiday. Thank you very much for writing your experience on this site. I appreciate having feedback from our clients. Thank you very much for mentioning who outstand out your holiday, All our staff is friendly and work with devotion for you. Great to read that you will visit us again and special thanks for recommending us! Please, email us your booking details and just ring the bell for us to look after another excellent holiday with us.

With Warmest Regards,

Jose Antonio / General Manager

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Reviewed 14 June 2014 via mobile

All the reviews are true. Everything from the vibrant welcome from the dancers to being waved off by almost all staff was awesome! beautiful hotel. Everything from the food to the staff was amazing. Wide selection in the food in the buffet restaurant was always hot & tasty. Maykel, a waiter, always served you with a smile. Franci & the rest of the bar staff always there with a smile happy to serve you or make a special rum punch. Yanial Aliex Rey Felix Yuby are the friendliest happiest entertainment staff iv ever encountered. They work hard from 10am right through till 11pm. brilliant jacuzzi pool massages. Plenty of loungers. Fresh beach towels every day from the club house. Fresh water in room every day. Room cleaned everyday without fail. Always a flower from the gardeners or a swan from the maids. The beach - OMG! soft white powder sands, crystal clear warm water, it was proper 'holiday brochure picture' perfect. AMAZING PERFECT PARADISE

  • Stayed: June 2014
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2  Thank Ladyaileen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose Antonio R, General Manager at Sol Cayo Guillermo, responded to this reviewResponded 16 June 2014

Dear Ladyaileen,

AMAZING PERFECT PARADISE! Wow Thank you for your words and for your comment. I'm glad to know you have enjoyed your holiday in our hotel, I hope you visit us many times from now on, we'll keep the same vibrant welcome in each of one, invite your friends they won't be disssapointed. Sol Cayo Guillermo began to miss you since you packed you luggage. We hope to see you soon!

With Warmest Regards,

Jose Antonio / General Manager

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Reviewed 13 June 2014

Trip may 15 to may 22. This was our 6th visit to S.C.G. As always the staff is eager to please but this being Cuba you have to expect certain glitches. The beach restaurant was closed most of the time for lunch but that was due to the weather (4 days of on/off rain). It was not open for dinner (low occupancy) except for one night when we attended a special dinner for frequent guests. It happened to be our 6 month wedding anniversary (wedding in nov 2013 at this hotel). The beach is as magnificent as always, love thoses dunes at low tide, and was kept fairly clean of washed up seaweed and garbage. Nice room on 2nd floor with ocean view and well kept. You have to make sure that the cleaning lady leaves you toilet paper (asked just once though). Food is very good by Cuban standards. The lobster (langosta) availiable at the Don Guillermo rest. for 15 CUC is excellent and worth the small extra This being a fairly small hotel , everything is a 3 minutes walk or less (beach, bar, buffet lobby ect.). Do not hesitate to address the employees at the Customer satisfaction office (left of the lobby) if something is not to your liking, they are extremely friendly and get problems solved. Thanks go to Yudy Cantun Martinez (our wedding planner) from cust. serv. who made sure that we look forward to coming back for our first anniversary and our seventh visit.

Room Tip: ask for a 2nd floor room or a ocean view bungalow. the east side is quieter.
See more room tips
  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with this hotel
2  Thank Marc B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose Antonio R, General Manager at Sol Cayo Guillermo, responded to this reviewResponded 16 June 2014

Dear Repeated Marc,

I'm so glad to read that your 7 visit has also been an enjoyable experience. Thank you for posting your review on this site. We have published with agencies 3 restaurants in brochures (Ranchon during the day, buffet and 1 a la carte restaurant), Ranchon will be open for lunchtime. Thank you for recommending our lobster, I'm agree with you, it worth the small extra charge. I hope to see you soon! Have a wonderful week!

With Warmest Regards,

Jose Antonio / General Manager

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Reviewed 13 June 2014

This was my second visit to sol cayo Guillermo and I would definitely say I'd go again. The entertainment staff are what make this place. Everyone is so friendly and talented. The food isn't particularly great but there is a lovely seafood beach restaurant (not included in all inclusive) that makes up for it. The drinks and cocktails are of a wide range and the lobby bar even has things such as dissarono and Malibu. The beach is right on your doorstep. It is literally like something you see in a magazine !!! Highly recommended

Stayed: May 2014, travelled with friends
3  Thank Abi_29384
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose Antonio R, General Manager at Sol Cayo Guillermo, responded to this reviewResponded 16 June 2014

Dear Lovely Aby,

WOW! I have enjoyed a lot your comment, It was an small review but it touched my heart, thank you very much for share your second experience in Sol Cayo Guillermo on this site. Thank you very much for all your compliments they show me we are going for the right road to please our clients. I also would like to thank you for your Highly recommendation. Hope to see you soon to welcome you in your second home and offer you another great holiday experience. Have a lovely day.

With Warmest Regards,

Jose Antonio / General Manager

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Reviewed 10 June 2014

This was our first visit to Sol Cayo Guillermo and I have to say it was a very enjoyable two week stay. The hotel complex is located right next to a fantastic beach and is only a short bus or taxi ride to Pilar beach (which apparently is named after Ernest Hemingways boat). Much of the island is mangrove swamp which is why there are plenty of mosquitoes, but at the same time, flamingos, herons and egrets can also be seen very close to the hotel. I even saw a small crocodile in the mangroves and a hummingbird in the hotel gardens and while sunbathing on the beach we regularly saw an egret only a few feet away, catching small lizards in the undergrowth next to the beach!
The hotel itself was very nice and had a choice of restaurants and bars, swimming pools, tennis courts, pool table, etc. Our room was nice and clean, had air conditioning and a good sized balcony with a lovely view overlooking the gardens and the sea. We did have a problem with our safe which took a couple of visits to sort out but in the end the problem was fixed and the charge was very kindly refunded (special thanks to Yudi in customer services!).
The food was mostly good with plenty of choice. For breakfast the scrambled eggs were very nice every other day and there was a choice of boiled, scrambled or even freshly fried eggs or omelettes at one of the cooking stations. The freshly cooked pancakes were also very nice. There was also cereals, ham and cheese, bread or toast and many other things but disappointingly, they only had bacon just one morning, that I saw at least. There was plenty of choice in the buffet at lunchtime and dinnertime with cooking stations offering freshly cooked fish, meat, pasta, etc. At many of the dinners, a chef would serve a portion from a freshly cooked fish or some pork ribs which were particularly nice! Another chef would be cooking flambeed bananas which I enjoyed together with a variety of ice-creams.
As many others have already said in their own reviews, it is the staff that make your stay in this hotel particularly enjoyable. The waiters are all very friendly and courteous and serve you with all your drinks. They are kept very busy a lot of the time but will always do their best to keep you in drinks and fresh cutlery as well as doing their best to make you feel special. The entertainment staff were really very good and worked very hard all throughout the whole day. They greeted when you first arrived and said goodbye when you left. There were some great shows in the evening including one which was held in and around the pool which was particularly good. There was plenty of entertainment through the day including archery which was our favourite. We met some nice people doing this including Craig and Emma and Stewart and Anita. We also met a nice Canadian couple by the pool, Tony and Fern. Even the gardeners were very friendly and helped make our holiday very enjoyable.
I'm a keen sea angler so I paid several visits to the bridge between the two islands where we caught plenty of big garfish and other smaller fish and almost managed to hook, for a few seconds, one of the big barracudas which hide under the bridge! I did however, eventually manage to catch (after several unsuccessful attempts) one of the many double-figure tarpon that frequent the mangroves. There were a number of options for boat fishing trips but I didn't try any thus time - maybe next year?
All-in-all it was a great holiday and if you can put up with the mossies, we would definitely recommend it.
A big thankyou to all the staff from John and Hazel.

  • Stayed: May 2014, travelled as a couple
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4  Thank John I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose Antonio R, General Manager at Sol Cayo Guillermo, responded to this reviewResponded 16 June 2014

Dear John,

Just by reading the title of your review we get a perfect portrait of your very much enjoyable holiday experience. We are so glad to read it has been such a great time shared with our team! We will certainly share your very nice words with the staff, your comments make us feel very proud of the way they serve you all. I'm glad you have found new friends in our hotel, i hope you can be together at the same time in your future holiday. Please, as soon as your re-book, email us your booking details for us to look after another great time in Sol Cayo Guillermo.

With Warmest Regards,

Jose Antonio / General Manager

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Reviewed 10 June 2014

just returned from the SCG forth time at this hotel and everything was outstanding as usual a big thank you to all the management and staff for a wonderful time and will be back to see you next year or even sooner hopefully l

  • Stayed: May 2014, travelled with family
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Thank cheWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose Antonio R, General Manager at Sol Cayo Guillermo, responded to this reviewResponded 15 June 2014

Dear

We have enjoyed reading your comments. Thank you very much for reviewing your positive experiences on this site and let us know you had another outstanding holiday. It was a pleasure for us to have provided you the magic of Melia Hotels International by Sol Cayo Guillermo. Great to read that you will visit us again and special thanks for recommending us! Please, email us your booking details and just ring the bell for us to look after another excellent holiday with us.

With Warmest Regards,

Jose Antonio / General Manager

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Additional Information about Sol Cayo Guillermo

Address: Cuba
Phone Number:
Region: Caribbean > Cuba > Ciego de Avila Province > Jardines del Rey Archipelago > Cayo Guillermo
Amenities:
Beach Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Swimming Pool
Hotel Style:
#3 Top resorts Hotel in Cayo Guillermo
#3 On the Beach Hotel in Cayo Guillermo
Price Range: £87 - £231 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sol Cayo Guillermo 3.5*
Number of rooms: 264
Official Description (provided by the hotel):
Four star all inclusive resort with 268 rooms. Located in Cayo Guillermo, Cuba, in one of the most beautiful beaches, in the archipelago Jardines del Rey, near Playa Pilar and near one of the most beautiful coral reefs in the world. Known for its romantic and lush tropical vegetation. Recommended for families, couples, weddings and honeymoons. 268 Rooms: 135 standard, 96 standard ocean view, 37 superior standard, 3 dining restaurants (buffet), 4 bars. An incredible natural paradise. ... more   less 
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Also Known As:
Sol Cayo Guillermo Hotel Cayo Guillermo
Sol Hotel Cayo Guillermo
Cayo Guillermo Sol Hotel
Sol Cayo Guillermo Cuba

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