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“Disappointing due to lack of staff!”

The Acorn Beefeater
Ranked #12 of 78 Restaurants in Burgess Hill
Cuisines: Steakhouse
Dining options: After-hours, Breakfast, Reservations
Restaurant details
Dining options: After-hours, Breakfast, Reservations
Brighton, United Kingdom
Level 5 Contributor
51 reviews
29 restaurant reviews
common_n_restaurant_reviews_1bd8 41 helpful votes
“Disappointing due to lack of staff!”
Reviewed 20 June 2014

We had planned to try out the new Weatherspoon's in Burgess Hill, but happened to pass The Acorn en route so decided to go there instead as we were hungry! We've been here before so knew the food would be good. The chefs were working full speed and there were plenty of meals stacking up waiting to be delivered to hungry customers, yet there was only one waiter serving all of the tables, taking orders and serving the food as well as taking payments too! Two waitresses were serving drinks at the bar and delivering them to tables. Being a Friday lunchtime it was busy but not filled to capacity. Unfortunately, we had to wait some time before we got our food and by then my husbands garlic bread was cold. It was replaced and also taken off the bill at the end but the wait and the cold extra wouldn't have happened had Beefeater employed enough staff to service this very busy, popular restaurant! Really can't fault the staff. Robert, the waiter, could not have been more pleasant or willing in his duties as a waiter. Everything was done with a smile and he was extremely efficient, as were the chefs but Beefeater, you let yourself down by having too little staff doing too many jobs. Next stop Weatherspoons!

  • Visited June 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Marlene W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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364 reviews from our community

Visitor rating
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Italian first
  • Any
English first
Canterbury, United Kingdom
Level 4 Contributor
31 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“Average to good, could be better!!”
Reviewed 28 May 2014

Appeared to be a shortage of staff over the Bank holiday weekend, although busy the staff that were working did their best to serve with a smile and worked hard to make sure we got what we ordered. Food was good, hot and presented well. Worth another try.

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank TonyAL2605
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brighton, United Kingdom
Level 3 Contributor
12 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“Not good !”
Reviewed 26 May 2014

Arriving at 6.00pm on 25.05, the restaurant was reasonably quiet and we were seated by a very enthusiastic lady manager, after that the experience went down hill ! We have eaten here before and been waited on by Grant - find out witch tables he is serving on and seat there !!! This time however a young blonde girl was our waitress and after almost ten minutes see made her way over to us... Drinks order was then underway... Ten minutes later and with a bottle wine we had to ASK for a glass and was supplied dirty and with a lovely shade of lipstick still on it, our blonde waitress disappeared and l was left to obtain a replacement at the bar, where i was ignored and when l did attract attention and asked for a replacement l was instructed to wait as the lady was busy !!! On walking out the Manager was very sorry and felt as she did, her staff had let her down.... We don't expect five star of course but clean crockery is a must and attentive waiter/waitress is always preferred....

  • Visited May 2014
    • Service
Helpful?
Thank Stuart P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brighton, United Kingdom
Level 4 Contributor
23 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 28 helpful votes
“Good service and good food”
Reviewed 13 May 2014

We have been here several times and the food is good,portions good size,service is good as well.
The food was hot and tasty

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Gravydavey_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
2 reviews
“Food”
Reviewed 10 May 2014

Excellent breakfast and evening meal, the staff was pleasant and nothing was too much trouble for them.

Visited May 2014
Helpful?
Thank Keating50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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