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Balletti Park Hotel
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Reviews (267)
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Reviewed 19 October 2008

We arrived there after a 75 minutes transfer from FCO airport for a convention. Check-in was all right, as the room was, once I could get there: The elevator was one of the slowest I've ever experienced. But it seems we were lucky. Some other guests had to walk down 5 to 10 minutes to their room (and of course walk up then!)... So far things were all right. Until dinner arrived... One risotto (more or less OK) followed by ... pasta (terrible)! and then as main course a kind of awful cheesy thing. And the morning after the breakfast was frightful. Useless to say that the next dinner many went out (very nice trattoria at 50 metres). Those who stayed for dinner at the hotel got a treat: pasta and pasta (both terrible) and something impossible to describe as a main course. The two following days were very similar.
In short, stay there if you get a good bargain but do eat outside.

  • Stayed: October 2008, travelled on business
    • Value
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    • Business service (e.g., internet access)
1  Thank Swissdiver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2007

If you have to go to San Martino, or Viterbo (and hopefully this is after you've seen most of the rest of Italy, because it doesn't rank high on the list of lovely Italian hill towns or Italian destinations), and you really insist on staying up on the hill, you may end up stuck with this place, as the only other option, a lovely bed and breakfast within the walls of San Martino, is likely booked. I don't see why you would want to stay more than one night in San Martino, charming tiny town as it is -but if for some reason you have to, or you have a conference or some other reason for being there, then prepare yourself in advance. Your experience here really depends on the expectations you come with.
Negatives
Rooms: Do not expect a four star, or, by (at least American standards), even a one star hotel. The images shown by other reviewers or sites are NOT reflective of most of the rooms at this establishment, only select rooms in main building have a bathroom that has been updated, and even so the rooms even in the main hotel are at best motel six level. But it gets worse. If you are unlucky enough to be stuck in one of the cottages, and its not facing the valley, but facing the regular road, you have to simply get used to the (literally) prison-like closet size setting. The cottage rooms facing the valley are generally larger - each a different shape and size and some can have nice balconies with a view that slightly make up for the dismal furniture and lighting and the agedness of everything you see. But that is their only saving grace, while the the cottages facing the roadway, away from the view are beyond dismal with absolutely nothing to recommend them. The one positive I can state is that they really do have a top notch cleaning staff who keeps these run down rooms clean. But other than that, the dinkiest dorm rooms in the US have better plywood furniture than this place. You get a bed, a nightstand and the bathroom from hell. The bathrooms have not been updated since the 60s or whenever the place was built. The shower was one you could barely stand in, leaking through a haphazardly attached folding door all over the place-and the torn towels seemed to date from the 60s as well. The god-awful red formica top sink area was chipped and depressing. The air conditioning did not function in four of our rooms- it makes noise, blows air, but no cool air. The canisters in these wall units have not been replaced in good knows how long. The beds are awful, unbearable to sleep in.
Staff: The cleaning staff were nice. The restaurant and server staff were lovely. The main desk staff, however, except for a very nice young gentleman who helped with computer-related problems and was their IT go-to-guy was simply NASTY. This was especially true for the woman who runs the desk most of the day and seems to rule the hotel. I could not find her smiling once, or being kind to a single guest. Mostly you stood at the desk being ignored by her if you were lucky, or snapped at if not. I've rarely seen a more rude self-righteous creature in the hotel or service industry. She was as rude to her co-workers, as she was to most guests walking up to the desk and the hotel was quite full due to a conference taking place there, so there was plenty of exchange on everyone's awful experiences with her. She could not be bothered to help with questions, or queries, and seemed very irritated with everyone. Her male coworkers were not much better - unfriendly, but at least not as rude. Keeping count of how long you were ignored at the desk before someone begrudgingly decided to deal with you was a favorite pastime.
Pool: The pool is small like a personal one, and a quite unappealing even when not overflowing with fifty kids, so imagine what its like most of the time in the summer.
Food: You don't want to waste your opportunities for great Italian food eating a single meal here. Do yourself a favor and go to La Pergoletta within the walls of San Martino - One of the best meals I have ever had in Italy was at this unbelievable local eatery.
Internet access: Pretty much a disaster - going in and out constantly - five minutes of access, followed by ten minutes of no access. And forget about the hotel desk staff caring a stitch about these problems.

Positives:
View: A nice view, although not majestic by any (Italy) standards
Terrace: Two huge terraces with plenty of seating provide a lovely spot to sit and enjoy the view.
People: Other than the desk staff, mostly kind local Italians.

  • Stayed: June 2007, travelled on business
    • Value
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    • Check-in / front desk
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    • Business service (e.g., internet access)
1  Thank Matars_Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 December 2006

I toured Italy with my girlfriend in august 2006 for three weeks and this hotel was the worst we saw during the entire trip. We chose mostly moderately priced hotels (€100-150) and planned to stay at Balletti Park for three nights, but the experience of one night was more than we could take.

Making a reservation was not as easy as one should think. The hotel personell generally doesn't speak English, and when I called the hotel those on duty were not always able to communicate in English. Thus it took severeal calls, and two telefaxes before they managed to send confirmation of the reservation.

The location. Viterbo is roughly an hour away from Leonardi DaVinci Airport. Villa Lante and Parco dei Mostri within 20 min driving the hotel. Hotel sits in a relatively steep hillside in a residental area.

Getting there was a nightmare. We approched Viterbo from the North along the A1. Finding Viterbo was not a problem. But from Viterbo city centre to the hotel was a complicated task (no relevant signposts). After a couple of laps in the city centre, we surrendered and a very kind italian guy not only pointed out the right direction, but also drove directly ahead of our car nearly all the way to the hotel! You'll need a very detailed map (1cm:3km will get you nowhere) and preferably daylight to arrive here.

We had reserved an appartment with breakfast for €108 night. Well you couldn't relly call it an appartment. What we got was a room with two single beds, a bathroom and an extra sink in the bedroom. The room was in a 1970s style and had not seen a fresh coat of paint since. Interior was dark and very worn down. We complained that this was far from what we expected and negotiated a lower price to stay in the main-building (which was originally priced some €50 higher). Same story there.

Decoaration was old and worn down. An elevator so small it allowed one person with luggage or two persons at a time (either/or). In the hallway other guest had left trays with food leftovers, and the staff did not bother to remove it. The room had a TV-set (italian channels only) but the remote control didn't work at all. The TV-set must have been from the mid 1980s. The beds though relatively large, had mattresses with little knobs that held it toghether, and these things poked you in the back during the entire night. Outside in the evening there was some sort of concert, and they played really loud.

We decided to eat at the hotel restaurant. We arrived an hour before the restaurant closed. There was only a buffet - and need I say there was nothing worth eating when we arrived. Hot meals was cold, and cold food was warm. Nobody waited the tables and you had a choice of either red og white wine to drink. And the staff had alreday pulled out the cork from all the bottles at all the tables before the guests arrived earlier in the evening!! We didn't even bother to try to hunt down a waiter and try to complain. (beakfast had the same poor quality as the dinner)

The other guests were largely old timers. (Could easlily have doubled as retirement home (sarcasm)). I wonder why they put up with the poor service, horrible buffet and worn down, over-priced rooms? Is it because the hotel feature a pool area? Could be, but the pool is not nearly as big as the pictures available at their web-site imply . The next day we experienced that instead of a little peace and relaxation by the pool was impossible too, because there was this hotelentertainer that spoke into a microphone and his voiced towered out of a set of loadspeakers by the pool (couldn't understand what he was saying).

Needless to say we didn't even bother to dip our toes into the pool. We checked out. And left, with no intention to come back - ever. We had originally planned to stay at Balletti Park for three nights, as the pictures from the website seemed promising, with the pool area and all. We chose the Hilton at the airport (at more than double the cost) the last two nights before leaving for home.

Do yourself a favor, find a better place to stay! Overrated, overpriced and no service what so ever, is what they really offer here.

  • Stayed: August 2006, travelled with family
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5  Thank STN74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 October 2006

Stayed in this hotel after visiting Rome for a long weekend. It's about 45 minutes drive away in beautiful hilly countryside. There is a large lake and a national park close and the hotel is on the edge of a small 16C walled village, untouched, authentic (but not really pretty)
The hotel was built in the 70s with great views and very nice swimming pool. It has a good reputation in the area but the decor is tired, old-fashioned and a lot of old people. It was a bit like a genteel hotel in Bournemouth, families like us stayed in the apartments which were very good value although needing redecoration (70s hang-over and a damp patch in the wardrobe)

The staff were friendly, there was an 'animation' team to entertain the children round the pool but no-one spoke english (we did expect this so weren't dissapointed). There was restaurant and a pizzaria in the hotel but there are better restaurants in the village, there is a good football field and tennis courts and strange things like an ovegrown rollar rink? I didn't try out the beauty salon or gym. The place needs a good shake-up/rennovation I think others would enjoy the frenzy of Rome followed by the quiet of Lazio - there are some very interesting medieval towns etc in this area.

We did enjoy our week here coupled with the stay in Rome, it was very relaxing and a good base but not a destination.

  • Stayed: July 2006
    • Value
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1  Thank suz!p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 days ago via mobile
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Stayed: May 2018, travelled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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