We found our stay at the Relais quite disappointing and would certainly not return there. Whilst the apartments are nicely modern furnished and spacious the rest of the facilities does not seem to live up to its descriptions on the website. For a start the impression of the Relais sitting in lovely countryside is only partially true. It is definitely on the edge of the village bordering onto open countryside and a local park on one side but on the other side it is backing up directly onto the local builders yard and with a clear view of the local petrol station and supermarket carpark. Unfortunately our apartment was located on that side .....so much for the lovely countryside of the Loire .
Parking is another problem - during the day there are enough spaces but in the evening when most guests return from their actitivities many had to end up parking on the grass embankments or even outside the boundary wall on the road which is awkward and unsightly. The pool area is quite restricted and given that there are around 150 -160 housing units of between 2-6 beds each a little more than 25 deckchairs would have been nice. I never once managed to actually sit near the pool in a whole week!
One of the reasons for our staying at the Relais was the fact that, according to their own website, the had on-site stables for riding which was a major attraction for our children. However, when inquiring about riding we were told that actually the nearest stables is 18km away. The disappointment and inconvenience of that was quite major.
The most disappointing factor in the whole holiday however was the attitude of the reception staff. We arrived at 6.30pmand even though the rooms should have been ready from 4pm a number of families were already sitting in the reception area waiting for their rooms to be cleaned. When it was finally our turn to be served our reservation was quickly found on their booking system but the gentlement behind the desk insisted on being given a payment voucher which our booking agency had not provided as they have different arrangments with the hotel. Unfortunately, despite the fact that we were clearly on their own computer system and we had proof of payment and reservation with us, he pointblank refused to let us check in. It took quite a bit of unpleasant discussion and the interception on behalf of another colleague on the desk to finally get him to agree to let us check in. At no point was there an offer to try and help us sort the situation out with our agency in the UK or come to a compromise solution. Following that, even though it was clearly marked on the reservation documents and on their system that we needed a 2 bedroom apartment, we were given a 1 bedroom apartment. When we complained we were simply told with a shrug of the shoulder by the same gentleman that there were no 2 bedroom flats left and that was that. Take it or leave it. Again, more unpleasant discussion followed and eventually another colleague agreed to find us a 2 bed apt. for 2 nights but we were advised that we would have to move again after that and there was no guarantee that they could find us another 2 bed flat for the remainder of the stay. It took a call from our booking agency in the UK on the following day to sort things out and voila suddenly a 2 bed flat was available for the whole week, as booked. The Relais seems to be not quite sure how to position itself - somewhere between a gite and a resort. In fact, it seems to be neither and therefore will always struggle to meet its clients' expectations.
- Official Description (provided by the hotel):
- In the heart of the Touraine Loire Valley and the Loire Valley Castle, our resort *** place as top concern: nature, ecology, responsible tourism and discover of French heritage and traditions. Implanted in a 4 hectares park of trees without cars, our Residence welcomes you for a stay based on quiet, relaxation and wellness. Our wood cottage are tastefully decorated and furnished to a high standard of quality.During your stay, savor the gastronomic dish of our well-known Chief or escape un our SPA of 320 sqm (Sauna, Steam bath, spa bath, quiet room, massage, hydrotherapy ...). ... more less
- Reservation Options:
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- Also Known As:
- Relais Du Plessis Hotel Richelieu