Stayed all inclusive for 14 nights in September/October 2013. Decent weather, attractive resort, reasonable accommodation but it could be oh so much more. The hotel is based around three buildings. One contains the restaurant, another the bar and the third the reception. In reverse order, I found the reception helpful when I had a problem. Arriving in the middle of the night we were given Room 142 (Avoid it) which when we opened the curtains gave a panoramic view of the bin compound. I asked for a change at 8am and by 12 noon this was sorted. However we had emailed Thomson's about the availability of kettles we were told we could hire them in Reception for a 10 Euro deposit. This appeared so when we arrived but alas the kettle light came on but no heat followed. When I complained to the same receptionist who had helped with the move, I was told that Thomson's should not have given me that info and that this kettle had been left by previous guests; no wonder, as it didn't work. Thomson Rep, Gina solved the problem by loaning us her own kettle. The grounds and cleaning teams did excellent jobs in keeping the pool areas and rooms clean and tidy. The rooms were fine and there was never any problem getting a sunbed. A large grass area held several beds which were still only a few seconds from the main pool area. The Bar had a nice big patio area where some entertainment was provided on occasions. I felt the drinks were fine and the bar staff efficient but charmless.
The restaurant was the interesting one. The first few days when the hotel was busy there were queues before 7pm when it opened. Well, you can accept that if you want to eat early. We tended to go later and never had trouble getting a table but again it was very much get on and sort yourself out as the staff tended to give the impression that diners were just there to be tolerated. If you saw a crockery trolley coming your way you dived out of the way as they weren't stopping. There were good drinks and food choices but we did notice an appreciable downturn in provision as the season neared its end. For example, one of the two coffee machines at breakfast was turned off which led to interminable queuing in the morning. The staff just seemed so miserable and reluctant to interact. They never seemed to anticipate that food and crockery were about to run out until it happened. No one seemed to have an overview of the whole experience and that criticism could be levelled at the hotel as a whole as there didn't appear to be any overall management figure. The standards seemed to be set by individuals in their respective areas and I don't think that they were particularly high, when with a little more effort this could be a really great place to stay. Would we return? To Portinatx definitely, but we think we would investigate some of the other hotels.
- Official Description (provided by the hotel):
- Situated directly in front of the Portinatx beach. The beautiful setting offers the perfect combination of magnificent pinegroves and a breathtaking view of the idyllic Cala Portinatx beach. Located in a quite resort making it ideal for families and couples. Rooms: Sat-TV. Fridge. Ventilator. Balcony. Sport & Leisure: Three swimming pools, children's pool. Table tennis. Pool table. Evening shows. Gastronomy: Generous breakfast and dinner buffet. Lounge & pool bar. Services: Babysitting service. Car rental. Internet. ... more less
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- Also Known As:
- Grupotel Oasis Portinatx, Ibiza
- Grupotel Oasis Hotel Portinatx