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“It could be so much more”
3 of 5 bubbles Review of Grupotel Oasis

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Grupotel Oasis
Ranked #8 of 9 Hotels in Portinatx
Leicester, United Kingdom
Level Contributor
48 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“It could be so much more”
3 of 5 bubbles Reviewed 31 October 2013

Stayed all inclusive for 14 nights in September/October 2013. Decent weather, attractive resort, reasonable accommodation but it could be oh so much more. The hotel is based around three buildings. One contains the restaurant, another the bar and the third the reception. In reverse order, I found the reception helpful when I had a problem. Arriving in the middle of the night we were given Room 142 (Avoid it) which when we opened the curtains gave a panoramic view of the bin compound. I asked for a change at 8am and by 12 noon this was sorted. However we had emailed Thomson's about the availability of kettles we were told we could hire them in Reception for a 10 Euro deposit. This appeared so when we arrived but alas the kettle light came on but no heat followed. When I complained to the same receptionist who had helped with the move, I was told that Thomson's should not have given me that info and that this kettle had been left by previous guests; no wonder, as it didn't work. Thomson Rep, Gina solved the problem by loaning us her own kettle. The grounds and cleaning teams did excellent jobs in keeping the pool areas and rooms clean and tidy. The rooms were fine and there was never any problem getting a sunbed. A large grass area held several beds which were still only a few seconds from the main pool area. The Bar had a nice big patio area where some entertainment was provided on occasions. I felt the drinks were fine and the bar staff efficient but charmless.
The restaurant was the interesting one. The first few days when the hotel was busy there were queues before 7pm when it opened. Well, you can accept that if you want to eat early. We tended to go later and never had trouble getting a table but again it was very much get on and sort yourself out as the staff tended to give the impression that diners were just there to be tolerated. If you saw a crockery trolley coming your way you dived out of the way as they weren't stopping. There were good drinks and food choices but we did notice an appreciable downturn in provision as the season neared its end. For example, one of the two coffee machines at breakfast was turned off which led to interminable queuing in the morning. The staff just seemed so miserable and reluctant to interact. They never seemed to anticipate that food and crockery were about to run out until it happened. No one seemed to have an overview of the whole experience and that criticism could be levelled at the hotel as a whole as there didn't appear to be any overall management figure. The standards seemed to be set by individuals in their respective areas and I don't think that they were particularly high, when with a little more effort this could be a really great place to stay. Would we return? To Portinatx definitely, but we think we would investigate some of the other hotels.

Room Tip: Stay away from the 140's
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Andrew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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210 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (54)
Date | Rating
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English first
Torquay
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 30 October 2013

Great destination and pretty good hotel. Away from the crowds but close enough to be in the main part of Portinatx within a short stroll. Food and drink choices were good, but a lot of people complained about the fact that you couldn't get a bottle of water without walking to the supermarket. Little plastic cups were available from the bar and you could get a small glass bottle when you went to bed, but that was it! I just kept refilling mine from the water dispenser in the dining room but the staff weren't happy about it and told me to stop... I didn't!!! Apart from that niggle, I can't fault the hotel. Not many children, mostly young couples with babies or toddlers. Entertainment was minimal, only two nights when we were there. Two pools and a lovely little beach down some steps for those who prefer to swim in the sea. Good time of the year if you want some peace and quiet ....

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Jan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gateshead
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 25 October 2013

We booked this hotel as a last minute break in September 2013. After booking it a looked at reviews and thought I have to go and change it but we went anyway. The hotel was clean the food was good, yes I think the restaurant could be a bit bigger and sometime you had to wait but not for long. The gardens were kept lovely plenty of sun beds could to with a bit more entertainment but enjoyed what was on anyway. Portinatx is very small but that's my Kind of holiday not for everyone taste. I would go back to hotel for a lovely relaxing holiday.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Moanyjoanie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed 10 October 2013

We stayed here for one week from the 30/09 to 07/10. A very nice 3* hotel. Yes the resturant is small but it is very well organised and the food is fresh and plentiful. All staff are very polite and helpful and the rooms are very clean and comfortable.

The area of Portinatx is very hilly so not the best location for those with walking difficulties

A very enjoybale stay

Room Tip: Stayed in 241 very clean and quite
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RichieSw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paignton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 9 October 2013

We spent a week at the Oasis in September. There seems to be mixed reviews of this hotel but we loved it! We arrived early morning, i had emailed before hand to ask for a sea view room, we were told none was available that day but if we were happy to move the next day they would move us to a sea view room which we did. The next day we were moved to a huge room with a sea view and a bottle of bubbly for my birthday, which was a nice gesture as that day i was taken to hospital with pneumonia! The reception staff were very helpful at this time and arranged for a doctor to attend within 20mins, because of my illness i spent the rest of the holiday at the hotel i found everyone very pleasant and helpful, the hotel was very clean. The restaurant is to small for the hotel so sometimes there was a couple of mins wait, but the food was good and plentiful, what you would expect for a 3* all inclusive. There were comments about the Thomson rep (or lack of one!), but we found Gina the rep excellent, when she found out i wasn't well she left a note at our room and we saw her every day, and couldn't do enough for us. Portinax itself isn't huge but there a few shops and bars, the beaches are lovely and cleaned every morning, there are steps to the beach, but there not to bad, We had entertainment 3 nights, which were ok, we didn't expect any more. Because of my illness i didn't get to see more of the island, so we hope to go back next year and hopefully we will stay at the Oasis, its a great, quiet, well situated hotel, with lovely views and staff.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lottajan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doncaster, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 9 October 2013

Went here at the end of September 2013 for a week with my girlfriend for our first holiday abroad together. We arrived at 5am local time so didnt really take much notice of the area until we'd slept but when we woke up and went for breakfast we were instantly pleased with what we booked. The hotel rooms are really well appointed and very comfortable, they are cleaned every day by maids who are fantastic.

The food catered for every taste, with fresh salad every meal and a choice between meat and fish everyday as well as fresh bread and fruit. The pasta dishes that are done are superb. A choice of cakes and pies as well as at least 2 different ice creams are available too.

The bar, well being all inclusive we found that this was the best option to go for. The staff cant do enough for you.

The hotel is situated on a hillside and has steps down to the beach. I would really recommend the walk around the beach to the main centre of Portinatx which is only small but has plenty of shops and restaurants it is really worth the climb up the slope to it.

We have both said that we would return here again in a heart beat.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Stuart681982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Huddersfield, England, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 3 October 2013

Had a week in Grupotel Oasis, great holiday. Single room adequate size,nice view from balcony over pool and beach. Very clean, as was the rest of the hotel. Staff friendly and polite. No problems in the dining room, and the food was fantastic. Quiet resort, but you know that before you go, beautiful location, lovely beaches. Nice walks to be had around the hotel.

Room Tip: The block overlooking the pool and beach has lovely views, but I belive some of the buildings on the...
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  • Stayed September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sue W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grupotel Oasis

Property: Grupotel Oasis
Address: Playa de Portinatx s/n, 07820 Portinatx, Sant Joan de Labritja, Ibiza, Spain
Region: Spain > Balearic Islands > Ibiza > Sant Joan de Labritja > Portinatx
Amenities:
Bar / Lounge Free Breakfast Restaurant Swimming Pool
Hotel Style:
Ranked #8 of 9 Hotels in Portinatx
Price Range (Based on Average Rates): £
Number of rooms: 190
Official Description (provided by the hotel):
Situated directly in front of the Portinatx beach. The beautiful setting offers the perfect combination of magnificent pinegroves and a breathtaking view of the idyllic Cala Portinatx beach. Located in a quite resort making it ideal for families and couples. Rooms: Sat-TV. Fridge. Ventilator. Balcony. Sport & Leisure: Three swimming pools, children's pool. Table tennis. Pool table. Evening shows. Gastronomy: Generous breakfast and dinner buffet. Lounge & pool bar. Services: Babysitting service. Car rental. Internet. ... more   less 
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Also Known As:
Grupotel Oasis Portinatx, Ibiza
Grupotel Oasis Hotel Portinatx

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