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“v.bad experience at Fakhr 2il deen restaurant.”
3 of 5 bubbles Review of Grand Park Hotel

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Grand Park Hotel
Ranked #4 of 9 Hotels in Ramallah
Jerusalem, Israel
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“v.bad experience at Fakhr 2il deen restaurant.”
3 of 5 bubbles Reviewed 27 June 2014

To start from the entrance Parking had availability but security mentioned it was reserved. Which I can understand some how.
I had a reservation , then I re- confirmed it and also table was not ready , also no host was availbe.
We waited to be seeted then almost 15 min for menus.
Appetizers didn't take lots of time. But then we were completly forgotten.
I complained to the manager and to our waiter (sami) which he tried to be helpfull, and they were blamming a special event going on the pool which is not my problem at all .
Wont be back again .

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank mouay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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57 reviews from our community

Traveller rating
    21
    21
    12
    1
    2
See reviews for
8
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31
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (10)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
1 review
5 of 5 bubbles Reviewed 24 May 2014

every thing is excellent the restaurant very good
every things is amazing
the serves its very nice
very clean and comfortable about food its have a good teset
and every thing is nice
i will back to this hotel

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mohammed Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
65 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 bubbles Reviewed 11 March 2014

Grand Park is a decent 3/4-star business hotel with recently refurbished and well appointed rooms with large, firm, good quality beds in a quiet part of town. Free internet in rooms is big plus. At the rate I paid, it was very good value and as a 3/4-star hotel I would have rated it as 'good', but it claims to be a '5-star hotel' and the hotel and service simply do not live up to this: no one helped me with my luggage upon arrival and I was left alone to find the lift (not immediately obvious) and my room; at nine pm there were no staff in the restaurant and I had to go to reception to ask for someone to serve me; the Lebanese restaurant featured in the in-room hotel brochure and 'opening in Jan 2014' on their web-site, had not opened yet in March and the only dining option is the hotel breakfast room which has the atmosphere of a cafeteria and an uninspired menu; breakfast is fine with fresh orange juice, but certainly not '5-star'; doors are not soundproof and one can hear anybody walking down the hallway; repeated calls to room-service went unanswered; reception were unable to provide me with a map of Ramallah; There is also not much around the hotel and you need a taxi to go anywhere, including if you want a decent dinner. Despite this, the staff are very polite and nice, probably still learning ...

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank A P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amman, Jordan
1 review
5 of 5 bubbles Reviewed 9 December 2013

I went on a business trip to ramallah during which i stayed at Grand Park hotel for a couple of days. in short words :

1. Very courteous service.
2. Good value for your money ; compared to its rivals for sure.
3. Caring for details most visitors would ask for.
4. Smart space utilization considering the standard room i've stayed in.
5. Very good integrated hotel system (WiFi, IPTV, IP Telephony, etc... ).

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Muayad J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand P, General Manager at Grand Park Hotel, responded to this review, 22 December 2013
Dear Mouayad:
Warm greetings from GP.

we would like to sincerely thank you for your kind & professional words and for going into those details. we will be so pleased to see you again at your second home.

Mohammad Zomlot
General Manager
0597939278
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco
Level Contributor
58 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 6 December 2013

I stayed at the GP on and off through the month of November, 2013. I sampled various room types, and I can say with confidence that GP Ramallah rivals in its room amenities top notch rooms in the best known hotels in major cities around the world. As a world traveler, I found GP management attention to details, anticipation of guests needs, and the overall staff and management buy in to make this hotel a destination for business and family travelers to Ramallah comes across very clear. My family and I enjoyed the great breakfast with variety of local and international food items to select from along with friendly service that comes with a big smile.

We felt home, and we are planning on going back whenever an opportunity presents itself.

Best or luck,

Bashar Zakaria

Room Tip: Higher floor with room facing Jerusalem
See more room tips
  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bashar Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand P, General Manager at Grand Park Hotel, responded to this review, 9 December 2013
Dear Bashar:

We hope that you have arrived home safely! we would like to sincerely thank you for sparing the time to write such a priceless review, and to mention those details.
GP will always be your home away from home and we promise to make your stay surprisingly amazing.

Looking forward to having you and your family at GP so soon.


Mohammad Zomlot
General Manager
0597939278
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
52 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed 17 November 2013

I recently spent a week, here. It has the ambitions of a 4/5* and it will get there. It has (I think) reopened after some renovations and needs to bed in. My room (303) was lovely and large and bright. All the facilities are available in the hotel, including good WiFi. The bar stays open and the staff are lovely, energetic, eager to please. Lots of choices for breakfast and there is an outdoor swimming pool. It is a little on the expensive side. Be warned, prices in general in Ramallah are at the same level as European cities. They are artificially inflated to due to Israel next door. Centrally situated.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ducking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand P, General Manager at Grand Park Hotel, responded to this review, 27 November 2013
Dear Mr. Ducking:

Thank you for your recent visit at GP Ramallah and for your warm support here.
We are delighted to know that you have enjoyed your stay, and that you have liked the hotel facilities
Looking forward your coming visit.


Mohammad Zomlot
General Manager
0597939278
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Harrisonburg, Virginia
Level Contributor
34 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 30 October 2013

I stayed there with the kids and had a great time. The staff is friendly and welcoming. The hotel has this modern decor that's comforting. Rooms are clean and comfy. We had a minor issue with the power outlet and the help desk sent someone right away. The food is good with a nice collection of Middle Eastern cuisine.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aabdelh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand P, General Manager at Grand Park Hotel, responded to this review, 27 November 2013
Dear Mr. Abdelh

Thank you for posting your review on Trip Advisor.
We are delighted to know that you and your family had enjoyed your overall stay at GP Ramallah and the team really looked after you throughout the stay.
Thank you once again and we are looking forward to welcoming you back at GP Hotel Chain.


Mohammad Zomlot
General Manager
0597939278
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Park Hotel

Property: Grand Park Hotel
Address: Rafat St. | Al-Masyoun Hights, Ramallah, Mate Binyamin Regional Council, Palestinian Territories
Region: Palestinian Territories > West Bank > Mate Binyamin Regional Council > Ramallah
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 9 Hotels in Ramallah
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Grand Park Hotel 5*
Number of rooms: 83
Official Description (provided by the hotel):
Grand Park Hotel was first established 1997, and was recently renovated to a spactacular luxury hotel. We are pleased to annouce that we are back and hosting.Luxury with Pride - Grand Park ... more   less 
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