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“Great nights sleep and good location” 4 of 5 bubbles
Review of Novotel Bilbao Exhibition Center

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Novotel Bilbao Exhibition Center
Ranked #2 of 3 Hotels in Barakaldo
GreenLeadersBronze level
Ashford, United Kingdom
Level Contributor
94 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
“Great nights sleep and good location”
4 of 5 bubbles Reviewed 16 July 2013

We stayed here whilst in the area to go to the BBK festival. The hotel parking was easy though quite pricey, there may be cheaper/ free parking elsewhere nearby but we parked here purely for convenience. Our room faced out on to the main road, but the windows were so good you could barely here any noise outside, even with the fairground that was in town for the weekend. We had a lovely semi-suite which was equipped with everything we could need. The bed was comfortable and we slept really well most of the time, and the only thing that bothered us was people returning late from the festival being noisy in the corridor. The hotel was ideally located for walking to the bus stop to get the free bus up to the BBK festival, it took only about 20 minutes. Breakfast was pleasant with plenty of choice, though because it was so busy due to the festival the hot food area did keep running out. The free 3 day wifi was a bonus, though I think they should offer this for the duration of your stay instead of limiting it. We didn't eat in the restaurant but enjoyed a drink in the bar area which was very nice and chilled. We tried the local all you can eat chinese restaurant (not at all how we would expect it to be in England!) but well worth a visit for dinner.

Room Tip: Rooms at the front (main road side) get less sun in the day helping the room to stay cooler, also do...
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  • Stayed July 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank frecklesejd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovBio, Director General at Novotel Bilbao Exhibition Center, responded to this review, 14 September 2013
Thank you for choosing our hotel for your recent stay during the BBK Live Festival. We appreciate you sharing your opinion with the rest of users and with us. It is important to us to receive the feedback from our guests. Regarding the wifi restriction I am sorry if we have not informed you correctly as the wifi is free for the whole duration of the stay however the system that handles the codes and passwords limits the duration to 3 days each. We should have anticipated and offered you a second code in order to enjoy the free wifi during your stay. Thank you for letting us know so that we will be able to correct it in the future. We look forward to receiving you again for next BBK Live Festival.
Sincerely
Jorge Lepe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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789 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (14)
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Ratingen
Level Contributor
32 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 7 July 2013

A typcial Novotel, Lobby with a modern touch, the rooms a little bit smaller than typical, also no seperate toilet, but in the bathroom. The bed was comfortable, I slept well, firm mattress but not as hard as in some other Novotels. The hotel definetly needs to improve on cleanliness. The bathroom looks clean at first sight, but on second sight you find hairs that do not belong to you. Also typical problems quick and dirty cleaning in the shower and other areas. Also disappointing the carpet. Here as well looks clean, but then I dropped something on the floor, picked it up and noticed many long black hairs ... definetly not mine, wondered when the carpet was thoroughly vaccumed last time ...
Still at 45 EUR a night a very good deal and would return

  • Stayed July 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank atomde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovBio, Director General at Novotel Bilbao Exhibition Center, responded to this review, 14 September 2013
Thank you for choosing our hotel for your recent stay and for taking the time to share your opinion. We are glad you have appreciated some of our facilities and I am sorry for the lack of cleanliness in your room. We will reinforce the cleaning procedures to make sure it does not happen again. Thank you again for your comments and we hope you give us the opportunity to show you that we have improved our standard of cleanliness.
Sincerely
Jorge Lepe Muñoz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Motherwell
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 5 July 2013

Our main consideration was ease of access for the ferry and pet friendly and it met both these points. Really clean, comfortable rooms with helpfull and efficient staff.

Finding the hotel car park isnt easy and I had to stop outside and go in and ask the reception its location. Even then it could do with better signage at its entrance as I wasnt sure it was the correct one.

Free wifi also good and something that should be offered by all hotels

Nice breakfast in the morning set us up for the day and the dogs are still enjoying their little gift. Waking the dogs nearby was also very easy across the road.

Suited us fine and will definately use again.

  • Stayed July 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank AlanMck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovBio, Director General at Novotel Bilbao Exhibition Center, responded to this review, 14 September 2013
Thank you for taking the time to give us your positive feedback further to your recent stay in our hotel. We are glad you aprreciated our facilites and the fact that we admit pets in our rooms. We will try and improve the direction signs to arrive to the hotel but unfortunately we face some restrictions from the Town Hall. Thank you again for your comments and we look froward to welcoming you back in the near future.
Sincerely
Jorge Lepe Muñoz
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Banbury, United Kingdom
1 review
3 of 5 bubbles Reviewed 1 July 2013

Hotel good handy for ferry terminals Drinks very expensive vodka 8 euros plus nearly 3 euros for the mixer Set three course meal however was very good at 19 euros Very good buffet breakfast included The shower was blocked and flooded the whole bathroom because the water could not drain away However I would recommend this hotel it had a nice outdoor pool area where we had our evening meal

  • Stayed June 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank maureen850
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovBio, Director General at Novotel Bilbao Exhibition Center, responded to this review, 2 July 2013
Thank you for taking your time to give us your feedback regarding your recent stay in our hotel. We are dissapointed to read you encountered some problems with the shower flooding and I wonder whether we were given the opportunity to fix it. However we are glad to read that regardless this incident you would still recommend our hotel. Once again for your comments and look forward to welcoming you back to Novotel Bilbao Exhibition Center in the future.
Sincerely
Jorge Lepe Muñoz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melton Mowbray, England, United Kingdom
Level Contributor
38 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 17 June 2013

The location of this hotel is not great BUT.. it was close to the ferry port, easy to get to having just driven direct from our hotel in Lisbon. Parked the car safely underground, room as fine, straight to dinner which again was fine, realy breakfast before heading off to the port for the ferry home - again fine. So... simple to use, easy to get to and away from, good food, good service with some great banter from the staff. Will use it again when we return to Northern Spain for a holiday rather than a rally!

  • Stayed May 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Ted H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovBio, Director General at Novotel Bilbao Exhibition Center, responded to this review, 2 July 2013
Thank you for taking the time to give us your positive feedback further to your recent stay in our hotel. We are glad you enjoyed your stay with us and hope to welcome you again to our hotel for a longer period. We will continue to offer all our guests our service and try as well to improve in the future.
Sincerely
Jorge Lepe Muñoz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 12 June 2013

Great rate : 77€ for a really comfortable, clean and well maintained room
Really helpful and efficient reception staff even at 5AM offering us a coffee ...
Free wifi, kids play room and apparently other good facilities
Only downside is it is far away from Center of Bilbao, no good restaurants close by and
Basically located next to a large shopping mall
Car Park is accessed from rear of hotel and is charged 12€/ night

Stayed June 2013, travelled on business
Helpful?
Thank Mark L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovBio, Director General at Novotel Bilbao Exhibition Center, responded to this review, 2 July 2013
Thank you for your positive comments further to yout recent stay in Novotel Bilbao Exhibition Center. We appreciate you taking the time to give us your feedback and we are glad to have made your stay a pleasant stopover. We will try and continue offering the service expected to all of our clients. Once again thank you for your time and we look forward to welcoming you back to our hotel in the near future.
Sincerely
Jorge Lepe Muñoz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Victoria, Australia
Level Contributor
136 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
3 of 5 bubbles Reviewed 10 May 2013

We booked this hotel through hotels.com for $570 AUD/5 nts in April for a conference trip.

Pros:
1) good breakfast. Breakfast is included for a small fee. It has good choice of hot and cold selection.

2) close to factory outlets if you like shopping

3) there is a Chinese buffet (the wok) on the same street near the convention centre which is very cheap €13.95 per head


Cons:

1) Unless you aren here for a conference, location is not too great if you are here for touring. It's about 800m from the metro station. It's ~5.5 to 6 km to the city centre.

2) the staffs need to improve on there services. Most of them are not very friendly. No smile and only say the minimum i.e. very short answer with little explanation. This includes the waiter at the breakfast room and a couple of reception staffs. However, the guy checking for your room no at the breakfast is not too bad.

  • Stayed April 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Global_travel7035
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovBio, Director General at Novotel Bilbao Exhibition Center, responded to this review, 14 May 2013
Thank you for yyour feedback regarding your recent stay at our hotel. We appreciate your positive comments regarding the hotel and we will continue to train and coach our staff towards an excellent customer service. Your feedback is very important to us in order to improve in the future. We look forward to welcoming you back to Novotel Bilbao Exhibition Center.
Jorge Lepe
General Manager
Novotel Bilbao Exhibition Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Bilbao Exhibition Center

Property: Novotel Bilbao Exhibition Center
Address: Rio Castanos, 2, 48903 Barakaldo, Spain
Region: Spain > Basque Country > Province of Vizcaya > Barakaldo
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Barakaldo
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel Bilbao Exhibition Center 4*
Number of rooms: 203
Official Description (provided by the hotel):
The Novotel Bilbao Barakaldo is located across from the Bilbao Exhibition Centre (BEC), 15 minutes from Loiu airport and 10 minutes from the centre of Bilbao. Easy to reach via the A8 Santander Bilbao motorway, the hotel is 200 m from the train station and close to the MAX CENTER shopping complex. This 4 star hotel is ideal for business or leisure travel and features 203 rooms, 6 meeting rooms, the Mediterranean restaurant Claravia and the Ibaia bar. ... more   less 
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Also Known As:
Novotel Bilbao Exhibition Hotel Barakaldo
Accor Bilbao Barakaldo
Novotel Barakaldo
Barakaldo Novotel

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