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“Positives and negatives”

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Hotel Puerta de Bilbao
Ranked #2 of 3 Hotels in Barakaldo
GreenLeadersBronze level
London, United Kingdom
Level 5 Contributor
87 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Positives and negatives”
Reviewed 28 August 2014 via mobile

Positives:
Nice room with ac and room for 3.
Good bathroom and shower.
Nice pool though only sunny in pm
Outlet shops in abundance
Easy drive or metro to city centre
Great breakfast although expensive
Pleasant reception staff
Good value

Negatives
Expensive parking when off street is available
Slow inattentive bar staff...we gave up one eve and went back to our room
Local restaurants are not in abundance although there is an Asian buffet and a nandos style restaurant by the roundabout
Only offered us full breakfast at 14e didn't have option of continental breakfast

Stayed August 2014, travelled with friends
Helpful?
Thank HappyHols012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovBio, Director General at Hotel Puerta de Bilbao, responded to this review, 31 August 2014
We appreciate you taking the time to share your feedback with us and the rest of the Tripadvisor community further to your recent stay at our hotel. We need this type of comments to keep on improving our standard of services.

I am happy to read that you valued positively some our facilities, location, breakfast and reception staff. Regarding the negative points, we do offer a parking for 13€ per 24h but this is a private indoor and secure parking with direct access to our hotel.

With regards to your comments about our food and Beverage service I will make sure to review our staffing levels in the bar. Regarding the breakfast we do offer daily 2 different options; hot and cold buffet breakfast and a city Breakfast in the order with pastries, hot drink and juice. These options are communicated in the rooms, corridors and bar. I do apologize if in any case they were not offered to you.

Thank you again for your feedback and I look forward to welcoming you back to our hotel.

Jorge Lepe Muñoz
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (15)
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English first
Saint Neots, England, United Kingdom
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 28 August 2014

This will be the 4th time we have stayed at the hotel and the breakfast was up to the normal standard.

My only faults with the hotel are as follows-

1) wifi not working from room 716
2) the windows seemed to open a little to much for my liking, we have a young family
3)the sliding door between the bathroom and bedroom was a challenge to open and shut.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tony H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovBio, Director General at Hotel Puerta de Bilbao, responded to this review, 31 August 2014
Thank you again for sharing your feedback further to both your stays during this summer into our hotel. We always appreciate the comments but it is even more satisfying to know that you are a repeat customer as that means you are happy with our hotel.

We will look into the wifi problem in the room assigned as well as the bathroom door. Regarding the opening of the window I am glad to confirm that we are in the process of reviewing the latches placement to make them more secured.

Thank you again for your feedback and I look forward to welcoming you back again to Novotel Bilbao Exhibition Center

Jorge Lepe Muñoz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northants
Level 3 Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 24 August 2014

Modern hotel with reasonably sized rooms. Awkward to find parking entrance though. Good variety of food for breakfast. WiFi sporadic on my stay and poor choice of english channels on TV. Located close to motorway.


  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Bertie525
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovBio, Director General at Hotel Puerta de Bilbao, responded to this review, 31 August 2014
Thank you for taking the time to give us your feedback further to your recent stay with us. We value every guest´s comments as we analyze them to improve in the future.

We appreciate you valued our facilities, breakfast and location. Regarding the difficulty to find the parking, even if we have several signposts in the vicinity we are unfortunately limited by the local authorities and we cannot place more to make it more clear.

Thank you again for your comments and we look forward to welcoming you back to our hotel.

Jorge Lepe Muñoz
Director General
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dover, United Kingdom
Level 6 Contributor
499 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 255 helpful votes
Reviewed 11 August 2014

Usual Novotel standards, situated on an exhibition site next to s shopping centre/retail park. Easy to find.

Underground car park belonging to the hotel, for which you have to pay a very steep €13 per night. Although underground - no problem for cars with roof boxes as roof is high enough.

Free wi fi - with up to 3 devices per room.

Room was comfortable and large enough. Although our bathroom wash basin had a leak from the outlet pipe - not serious the waste bin proved useful to collect leaking water.

Check in/check out efficient and friendly.

Nice outdoor pool - again very handy after a long drive, although closed rather early at 20:00 hours.

Restaurant we found very disappointing - the Spanish mixed grill.for 2 special being small for the price paid, the meat being very fatty, and a piece of pork which when cut into was still bloody in the middle (the latter was taken away and cooked more when pointed out - not replaced). Lasagne and another pasta dish were described as OK by the rest of our party but again were rather small portions.

Could not see any other restaurants in the immediate vicinity of the hotel.

  • Stayed August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank DesdinovaUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovBio, Director General at Hotel Puerta de Bilbao, responded to this review, 31 August 2014
First of all thank you for taking the time to share your comments with the Tripadvisor community. We take all the comments seriously as they help us improve in the future.

We are glad you mostly enjoyed your stay with us, With regards to the dinner served in our restaurant I am sorry to read that our special summer parrillada was not to your liking and that the portions were considered rather small.

We have reviewed the weights of the portions as well as the ingredients of the parrillada and I am afraid that it must have been an isolated mistake as we haven ot received any further complaints. Thank you however for pointing it out to us.

Once again thank you for your comments and we look forward to welcoming you back to Novotel Bilbao Exhibition Center.

Jorge Lepe Muñoz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Puerta de Bilbao

Property: Hotel Puerta de Bilbao
Address: Rio Castanos, 2 | Avenida de la Ribera, 48903 Barakaldo, Spain
Region: Spain > Basque Country > Province of Vizcaya > Barakaldo
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Barakaldo
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Puerta de Bilbao 4*
Number of rooms: 203
Official Description (provided by the hotel):
Puerta de Bilbao Hotel is located across from the Bilbao Exhibition Centre (BEC), 15 minutes from Loiu airport and 10 minutes from the centre of Bilbao. Easy to reach via the A8 Santander Bilbao motorway, the hotel is 600 m from the train station and close to the MAX CENTER shopping complex. This 4 star hotel is ideal for business or leisure travel and features 203 rooms, 6 meeting rooms, á la carte Restaurant "La Ribera" and a cosy lobby bar. ... more   less 
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Also Known As:
Novotel Bilbao Exhibition Hotel Barakaldo
Accor Bilbao Barakaldo
Novotel Barakaldo
Barakaldo Novotel

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