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“Can't grumble..”

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Holiday Inn Express Cardiff Airport
Ranked #1 of 2 Hotels in Rhoose
Reviewed 6 August 2006

Cant say that the short say was bad the only grumble i can think of is the fact that you cant open the windows in your bedroom. After all it is at the side of the airport. Would have been better had you been able to open the window.

  • Stayed: June 2006, travelled as a couple
    • Value
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    • Business service (e.g., internet access)
2  Thank paulus1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gsmcardiff, Reservations Manager at Holiday Inn Express Cardiff Airport, responded to this reviewResponded 17 November 2008

Thank you for your review, i am pleased that the majority of your stay was enjoyable. The situation with the windows that they do not open is when the hotel was built the airport opposed this due to the pollution and noise generated from the airfield. The windows are quadruable glazed for extra sound proofing. But the air conditioning within the rooms should be quite sufficient enough to control teh temperature.

Thank You

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868 - 874 of 890 reviews

Reviewed 5 August 2006

On getting to my room after checking in, I saw white stains on the blanket. It took two calls to reception to get the blanket changed.
Breakfast is good value but I noticed that the milk machine was dusty and its nozzle was lightly caked with old milk. The yoghurts were warm but, on being told, a waiter assured me that he was about to place them in a tub of ice (I think he missed the point). To be fair, I spoke with the manager of the hotel and she promised to address the issues. All round, good value and much better than the Bear Hotel down the road in Cowbridge.
I'd stay at the Holiday Inn Express at Cardiff Airport again.

  • Stayed: July 2006, travelled on business
    • Value
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    • Business service (e.g., internet access)
1  Thank Bus429
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gsmcardiff, Reservations Manager at Holiday Inn Express Cardiff Airport, responded to this reviewResponded 17 November 2008

Thank You for taking the time to write yuor review. I am glad that you will be staying with us again and that you find that we are good value for money. I am sorry to hear about the issues that you raised, i have looked into these and spoken to all staff concerning the cleaniness of the breakfast milk machine to ensure that this issue does not arise again, and the issue with your bed all i can do is apologise and say that i have asked all housekeeping to double check the cleaniness of all bed sheets and blankets when making the beds, as this was an oversite unfortunatly on this occassion, i have also spoken to the laundry company that we outsource to and asked if they could ensure that this never happems again.

Thank you

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Reviewed 5 July 2006

It is a great hotel. The service is excellent. Would go there again.

  • Stayed: June 2006
    • Value
    • Rooms
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3  Thank shortbread64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gsmcardiff, Reservations Manager at Holiday Inn Express Cardiff Airport, responded to this reviewResponded 17 November 2008

Thank You for writing your review, sorry we have not responded sooner but i have just taken the job role on. I am pleased that you enjoyed your stay and that you found us value for money.
We hope to welcome you back soon.

Thank you

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Reviewed 9 March 2006

We stayed at this hotel the night before our flight. Couldn't fault anything about it, the staff were friendly and efficent.

The rooms were spacious and clean and also the bathrooms. The breakfast was very nice plenty of choice and you could have as much as you wanted all included in the room price.

The hotel was exceptional value for money and we will definitely stay there again I would reccommend it to anyone!!

  • Stayed: March 2006
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5  Thank jones35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gsmcardiff, Reservations Manager at Holiday Inn Express Cardiff Airport, responded to this reviewResponded 17 November 2008

Thank you for writing your review. I am pleased to hear that you enjoyed your stay and that you will be staying again. We look forward to welcoming you in the future.

Thank you

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Reviewed 12 February 2006

I stayed here as I needed to get my daughter on a 6:10 flight. For only £37.50 for the room, including breakfast (it was a deal of some sort), I wasn't sure what to expect. The place was clean, modern, efficient, and the staff were helpful. They have a free shuttle bus to the airport, which is only about 5 minutes away. The breakfast was nice. The hotel is about 30 minutes drive from the centre of Cardiff - if there is light traffic, but would be a lot less if it wasn't for all the roundabouts, traffic lights and speed restrictions. Cardiff Wales Airport really must get a fast connection built to the city centre.

  • Stayed: January 2006, travelled on business
    • Value
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7  Thank Iestyn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gsmcardiff, Reservations Manager at Holiday Inn Express Cardiff Airport, responded to this reviewResponded 17 November 2008

Thank You for writing your review. I am glad to hear that you were pleasantly surprised by the standard of facilities for such a low rate.
There is an application through the local council to build a new road network to Cardiff city centre from the airport, so hopefully this will help on the next time you visit on built.

Thank You

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Reviewed 29 November 2005

I frequently use Cardiff Airport, and used to have to use the Inn located down the road.

Once the hotel opened, I was one of the first customers. The hotel was clean, comfortable and the staff were friendly. I feel I got value for money, and would recommend it to anyone staying in Cardiff or the Airport.

14  Thank AAMADMI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gsmcardiff, Reservations Manager at Holiday Inn Express Cardiff Airport, responded to this reviewResponded 18 December 2008

Thank You for writing and taking the time to write a review. Iam pleased that you found the accommodation to your satisfaction.
Hope you will stay with us again soon.

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Reviewed 3 weeks ago via mobile
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Stayed: December 2017, travelled solo
Thank nicetohave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carl D, General Manager at Holiday Inn Express Cardiff Airport, responded to this reviewResponded yesterday

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Additional Information about Holiday Inn Express Cardiff Airport

Address: Port Road, Rhoose CF62 3BT, Wales
Phone Number:
Region: United Kingdom > Wales > Southern Wales > Vale of Glamorgan > Rhoose
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 2 Hotels in Rhoose
Price Range: £47 - £112 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Cardiff Airport 3*
Number of rooms: 111
Official Description (provided by the hotel):
Just two minutes from Cardiff International Airport and 10 miles from the Cardiff City Centre, our clean modern hotel is all you need for your business or leisure needs. We offer an inclusive continental breakfast with three hot items as well as a free shuttle service to Cardiff Airport. ... more   less 
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Also Known As:
Holiday Inn Express Cardiff Airport Hotel Rhoose
Holiday Inn Express Cardiff Airport Rhoose, Wales

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