Stayed at the Holiday Inn Cardiff Airport for the August Bank Holiday Weekend (2 nights). Upon arrival, we were greeted by the receptionist and told that instead of the non-smoking double room we had booked, we were going to stay in a smoking twin room and there was no discussion about this since it was the very last room left. We would have appreciated a more collaborative approach, especially since my girlfriend is astmatic and very sensitive about smoke. But the response was "take it or leave it as there's nothing else I can physically do about it." Since we had no other choice, we accepted. The room was of good Holiday Inn standard as usual, but we found that all other rooms had sofas as well whereas ours did not have one.
Breakfast the next morning was rather poor, especially the scrambled eggs did have no taste at all. However, when we wanted to have our breakfast the morning after (it was the bank holiday Monday), we were quite surprised to see that it was already over at 9.30 since we were told that breakfast was until 10.30 the night we arrived. Apparently this was only true for the Sunday and not for Bank holidays. So we did not have any breakfast at all. It also seemed like we were not the only guests surprised and confused about this, as many arrived after us finding themselves in the same situation with no food left.
In conclusion, this was quite a negative experience and even though the price paid was rather low, we would definitely not go back to the Holiday Inn Cardiff Airport.
- Official Description (provided by the hotel):
- Just two minutes from Cardiff International Airport and 10 miles from the Cardiff City Centre, our clean modern hotel is all you need for your business or leisure needs. We offer an inclusive continental breakfast with three hot items as well as a free shuttle service to Cardiff Airport. ... more less
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- Also Known As:
- Holiday Inn Express Cardiff Airport Hotel Rhoose
- Holiday Inn Express Cardiff Airport Rhoose, Wales