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“Superb chateau with outstanding service”
5 of 5 bubbles Review of Chateau de Marcay

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Chateau de Marcay
Ranked #1 of 1 Hotels in Marcay
Certificate of Excellence
Melbourne, Australia
Level Contributor
32 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Superb chateau with outstanding service”
5 of 5 bubbles Reviewed 13 April 2014

Stephanie Mollard and her team delivered polished and friendly service to us for 3 days and 2 nights. The suite was spacious and very clean - the nightly turndown service was really appreciated.

The meals were beautiful and each night's experience was fabulous. Thanks must go the sommelier who presented interested and delicious wines each night. The dining room staff were friendly, knowledgeable and the ambiance created by such professional wait staff was a joy to feel and watch.

Thank you again Stephanie and team for a lovely stay in your beautiful chateau.

Room Tip: The suite is spacious and has lovely windows that can be opened.
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Candida W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie_MOLLARD, Directeur général at Chateau de Marcay, responded to this review, 1 May 2014
Dear Candida W,
I am pleased to read that your experience at the Château de Marçay leaves you a pleasant memory. My team and I thank you very much for this comment and look forward to seeing you soon.
Best regards,
Stéphanie MOLLARD, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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477 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (61)
Date | Rating
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English first
Melb
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 13 April 2014

This is a slice of heaven, Stephanie and her crew are the best, everything is all about enjoyment. The crew have found that extra mile. Parts of the Chateau are in need of updateing, but this place is worth every Dollar

Room Tip: The Internet is a problem in the rooms and some of the Bathrooms still need work
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Andrew Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie_MOLLARD, Directeur général at Chateau de Marcay, responded to this review, 1 May 2014
Dear Andrew Y,
Thank you very much for this nice comment you took the time to write about us. I will certainly share your compliments with my team. About the internet, it is true that the network operates with difficulty but as in many old buildings with very thick stones. Regarding our bathrooms, we regularly do renovations so it is quite possible that you discover a new decoration during your next trip, because we hope to have the pleasure of welcoming you again at the Château de Marçay!
Kind regards,
Stéphanie MOLLARD, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 bubbles Reviewed 1 April 2014

I am absolutely furious right now. I booked Chateau de Marcay for our May '14 trip FIVE months ago. At the time, I received my auto-confirmation from booking.com, and a follow-up email from the reception desk at the hotel, further confirming the booking, asking if we want to make reservations at the restaurant, etc. Now, one month before we leave for France, I get an email (which I almost didn't notice in my junk email account) that they have a private event the weekend of our booking so they can't honor our reservation. They apologized for the mix-up and suggested some other similar hotels in the area - which of course when I look them up all but two are fully booked (the two that aren't, one is 1.5 hrs in the wrong direction and the other gets bad reviews and the rooms look gross). Now I have a full itinerary set for 4 days in the Loire Valley and nowhere to stay. If it was a mix up, why didn't they notice it earlier? I suspect they decided they could get more money from a private event and decided to blame it on a mix-up. Either way, it's completely unacceptable and unprofessional. And suggesting hotels that are fully booked on top of that just makes the whole thing worse. Make a reservation here at your own risk.

  • Stayed April 2014, travelled as a couple
    • Service
Helpful?
11 Thank NYCdomer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie_MOLLARD, Directeur général at Chateau de Marcay, responded to this review, 13 April 2014
Dear NYCdomer,
We note your comments about our hotel. Indeed, critics are good or bad, we pay attention to always listen to our clients. As we have already said several times by phone and email, we sincerely regret this situation we assume fully but that is not intentional as you suggest: we actually had a problem in our booking system. Indeed, our hotel and restaurant are privatized Friday 09 to Sunday, May 11, and this information was not relayed in our system when you have booked your stay. So we unfortunately were not able to honor your reservation and we are very sorry for this problem, this is the first time it happens to us. As you already know, we took care of all the formalities to cancel your booking with the site from which you booked and proceed with your refund as soon as possible . In addition, we also send you our suggestions for another hotel of the same geographical area and in the same category, with rooms on those dates , offering you even if you wanted we take care of your booking with negotiated rates, doing everything we can to ensure your stay in the region and in the best conditions. You have chosen to decline this proposal and we respect your decision. Again, we present our apologies for this incident, sometimes error is human, sometimes it is computing, and we can not always control everything, but we think we have done our best to simplify this unfortunate inconvenience.
Best regards,
Stéphanie MOLLARD, General Manager
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west yorks
Level Contributor
52 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed 23 March 2014

This is your archetypal French chateau, classical in design but sympathetically converted to a comfortable hotel. Our spacious first floor room was spotlessly clean with a large en-suite and views of the lovely surrounding countryside. The only criticism I have is of the service in the restaurant. The staff constantly whispered to each other after each foray to our table throughout the meal, which left us with the uncomfortable assumption that they were discussing us, and we found that behaviour both rude and unprofessional. However we didn't allow that unfortunate experience to sour an otherwise delightful stay.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank reikizenman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie_MOLLARD, Directeur général at Chateau de Marcay, responded to this review, 13 April 2014
Dear reikizenman,
Thank you very much for your comment that you took the time to write about us. We are delighted that you enjoyed our Château and our environment. We're sorry that you be you felt uncomfortable during your meal, be assured that our staff has certainly never had this intention, it may happen to our team whisper to not disturb guests, but certainly not to talk about them. Looking forward to welcoming you to Marçay, kind regards,
Stéphanie MOLLARD, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
64 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed 23 January 2014

My husband & I spent a week at this Chateau and enjoyed every moment. Our room was enormous with a beautiful view out the back of the hotel. Every meal we had in the restaurant was sumptuously prepared and the service was impeccable. Perfect location for day trips around to tour castles and cathedrals. A very romantic, quiet 5 star welcome.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank luxpoet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie_MOLLARD, Directeur général at Chateau de Marcay, responded to this review, 6 March 2014
Dear luxpoet,
I thank you very much for this comment you took the time to write and share. It is a pleasure to read these few words that affect us because they demonstrate your satisfaction, and this is our daily motivation… We look forward to welcoming you again.
Best regards,
Stéphanie MOLLARD, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, FLorida
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 17 January 2014 via mobile

C'etait un plaisir de feter Noel dans ce magnifique chateau! Le repas de reveillon etait délicieux. I would recommend people to stay a night or two in this lovely hotel. Stephanie , runs her family's castle and does an excellent job of always making you feel welcome and goes above and beyond to satisfy her guests! The cellar underground is worth touring as is walking around Chinon and Condes Saint Martin, both are lovely quaint charming villages. Merci pour un merveilleux séjour.

Stayed December 2013
Helpful?
Thank ashleychloetravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie_MOLLARD, Directeur général at Chateau de Marcay, responded to this review, 6 March 2014
Google Translation
Chère ashleychloetravels,
C'était un plaisir de vous accueillir également pour ces fêtes de Noël, mon équipe et moi-même sommes touchés que vous ayez choisi Marçay pour cette belle occasion, et que votre séjour ici vous laisse un si joli souvenir…
Nous vous souhaitons une très belle année et serions ravis de vous accueillir de nouveau au Château, pour une autre occasion ou pour de nouvelles découvertes de notre belle région de Touraine!
Très cordialement,
Stéphanie MOLLARD, General Manager
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Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 6 January 2014 via mobile

My partner and I just stayed at the Chateau de Marcay for 1 night and enjoyed a very elegant, 5 star experience.
Even though we stayed on a quiet night and were two of only 6 guests, the chateau didn't drop their standards in anyway.
We were treated to a lovely (albeit pricey) dinner and enjoyed several courses in their Michelin listed restaurant.
The rooms are large and well appointed. The only minor draw backs are the lack of wifi in the rooms (understandable given the stone building) and the fact there is only a hand held device to shower with in the spa bath.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Audrey994
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie_MOLLARD, Directeur général at Chateau de Marcay, responded to this review, 20 January 2014
Dear Audrey994,
Thank you very much for your nice review about our House, we are pleased you had a good stay at the Château de Marçay. You are right, Wifi technology and old stones are not always compatible, but there are a lot of areas in the Château where the connection works.
We wish you all the best for 2014 and hope to have the pleasure to welcome you for a next French château expérience!
Best regards,
Stéphanie MOLLARD, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Chateau de Marcay

Property: Chateau de Marcay
Address: Route du Chateau, 37500 Marcay, Chinon, France
Region: France > Centre-Val de Loire > Loire Valley > Chinon > Marcay
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Marcay
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Chateau de Marcay 4*
Number of rooms: 30
Official Description (provided by the hotel):
The Chateau De Marcay is located in the village of Marcay. The hotel has extensive gardens and an outdoor swimming pool, tennis court and gastronomic restaurant. The 15th century Chateau offers large guestrooms with traditional upholstery and free Wi-Fi. The Chateau De Marcay's restaurant serves gourmet cuisine with seasonal ingredients from the kitchen garden. Guests can tour the Chateau's 12 000 bottle cellar and sample the fine wines. The Chateau De Marcay is 8 kilometres from Chinon's ancient fort on the river Vienne. It's also an ideal base for hiking and cycling routes nearby. ... more   less 
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Also Known As:
Chateau De Marcay Chinon

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