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“Very Average”

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The Lordleaze Hotel
Ranked #2 of 5 Hotels in Chard
Certificate of Excellence
Delabole, United Kingdom
Level 5 Contributor
84 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Very Average”
Reviewed 1 April 2013

Stayed here 30 + 31 March 2013. When booked, we were told that there was a wedding on the Saturday, which was no problem for us. However, it would seem to have been a problem for the hotel staff. We booked in to a stony silence from the female member of staff, who was more intent on receiving our discount voucher than welcoming us - no small talk here ....!!

Later that evening we needed more teabags and milk cartons (2 teabags & milk cartons left in room,with one sachet of chocolate for 2 guests booked into a double room) - as there was no-one in reception we rang '0' on the telephone as instructed by the written notice - and were met by a woman whom we can only assume was the owner. She huffed & puffed, presumably annoyed that she had been disturbed (at about 7pm). Her frosty demeanour did nothing to endear us to the establishment.

The lack of interface with the staff, even when we tried to instigate a conversation made us feel most uncomfortable and unwelcome. We do not know whether it was because there was a wedding on (in which case, why take our booking), or that we had a Groupon voucher (in which case, why participate in the scheme?). Either way, it made for a most uncomfortable stay.

This, coupled with a noticeable 'grimy' feel - a strong smell of mustiness in the hallway, which pervaded the room and bathroom; the kettle was dirty around the plug; the mirrors were smeared; there was dust around the radiator,etc, etc; we had to search for additional pillows (only one each on the bed),and that our duvet was merely pulled over, not a 'made bed', nor were toiletries replenished, reinforced our feelings that we would not want to stay here again. Indeed the unwelcome feeling lead to our not wanting to drink in the bar, nor eat in the restaurant, which we had initially intended to do.

The redeeming factors were - the breakfast was superb and the waitress very attentive.

The location was not inconvenient for most attractions.

We would not stay in this hotel again.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank The A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tomo12, Manager at The Lordleaze Hotel, responded to this review, 2 April 2013
Our Breakfast is superb as are all of our staff , not sure if you caught someone at a bad time but sorry you were upset. We are usually all very happy! We were very busy as you noticed and the rooms are really well cleaned and there is no musty smell here. You didn't book for dinner so I can't imagine that you ever intended to use the Restaurant. Please remember us for the breakfast as this is a true reflection of our Hotel
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662 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (162)
Date | Rating
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English first
Lancashire
Level 4 Contributor
44 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 17 March 2013

We stayed for 3 nights at the Lordleaze in March on a voucher deal. We are really glad we did because the hotel is fantastic. The location is nice and quiet with plenty of on site parking, our room had views over fields. Although the weather was very cold the room was lovely and warm. The room we stayed in (12) was really nice with plenty of room very clean and everything was to a high standard. The staff were freindly, polite and helpful. The breakfasts were good with lots of choice of cereals and fruit. We didn't try the full English but I had poached egg on toast which was good. They source food locally wherever possible, which is something we like to see. We ate one evening meal there as part of the deal and the food was very good indeed. Highly recommended, the deal was particularly good value but the hotel is so good we would be happy to stay there again even at the standard rate.

Room Tip: We stayed in room 12 which is at the front and overlooks fields and is nice and quiet.
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  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike52Lancashire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tomo12, Manager at The Lordleaze Hotel, responded to this review, 2 April 2013
Thank you for staying with us - we look forward to welcoming you back
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Newport, United Kingdom
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 March 2013 via mobile

My wife and i spent the weekend 8/3/13 in chard and stayed at the lordleaze hotel
we were both very pleased with this hotel staff very helpfull and alway smiling nothing was a problem for them
the rooms were kept to a high standed and very comfy. The restaurant food was very nice we had an evening meal on the first night and the prices very reasonable and breakfast was first class. A big thankyou to Tom,and his father and the staff at the lordleaze

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank richard1960_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tomo12, Manager at The Lordleaze Hotel, responded to this review, 2 April 2013
A pleasure to have you staying with us - hope to see you again in the future
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Dinas Powys, United Kingdom
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 15 March 2013

My wife and I were given the stay at the Lordleaze Hotel as Christmas present and we were lucky to get some very good weather when we were there . The room we had was spacious and very comfortable and the hotel is situated in a very quiet area so the nights were peaceful . The staff were very friendly and made us feel very welcome . We would recommend a stay there to anyone .

Room Tip: If you are very tall just ask and you will find them very helpful .
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  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MICHAELPRATT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tomo12, Manager at The Lordleaze Hotel, responded to this review, 2 April 2013
Thank you for staying at the Lordleaze - we hope to see you again
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Newbury, United Kingdom
Level 6 Contributor
126 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 11 March 2013

We stayed here recently and although probably well below the average age that stay here we were treated well by the staff and really enjoyed our breakfasts here. We ate elsewhere so cannot comment on the evening meals.
I did find it hard to sleep, not because the room was too hot but I think the duvets are very warming. It was minus 2 out and slept with window open and still got too hot (Im usually alwas cold so this is probably why others have had an issue).
Plenty of parking, quiet location but not out of the way really.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sunsearcher7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tomo12, Manager at The Lordleaze Hotel, responded to this review, 2 April 2013
Thank you for staying with us and glad you enjoyed yourselves - we hope to be able to cook dinner for you next time.
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Monmouth, United Kingdom
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 9 March 2013

We arrived early afternooin to a warm welcome from mein host and some help with our luggage, this included assent of a steep staircase. This staircaser was to be negotiated numerous times in our 3 night stay, something of a challenge for mid seventies pensioners.
The dining room is beautiful and tastefully decorated. The breakfast is excellent. The promised welcoming drink never materialised. The service in the dining room was both professsional and efficient. Our room was fresh in appearance, this included the en-suite where the hot water was certainly hot. The T.V. reception was something of a gamble, now you see it - now you don't

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Lloyd Martin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tomo12, Manager at The Lordleaze Hotel, responded to this review, 2 April 2013
Thank you for staying with us and we hope to welcome you back sometime - we do have groundfloor bedrooms with excellent tv reception (as in all rooms as of 27th March area update), anything else you need just ask and we will be happy to oblige at all times.
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Level 3 Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 9 March 2013

Husband and I stayed here last weekend and what a treasure we found. Fabulous feeling to this hotel very cheerful, excellent room and brilliant selection of food enhanced by their waiting staff who were attentive and nothing was too much trouble. Will certainly visit again as this such a central location for Lyme Regis, Honiton, Glastonbury and Exeter.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jookoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tomo12, Manager at The Lordleaze Hotel, responded to this review, 2 April 2013
Thank you for staying with us - we hope to welcome you back sometime
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Lordleaze Hotel

Property: The Lordleaze Hotel
Address: Forton Road | Forton Road, Chard TA20 2HW, England
Phone Number:
Region: United Kingdom > England > Somerset > Chard
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Chard
Price Range (Based on Average Rates): ££
Hotel Class:3 star — The Lordleaze Hotel 3*
Number of rooms: 25
Official Description (provided by the hotel):
The Lordleaze Hotel is the only 3 star Hotel in Chard. Real Ale Bar and Quality Restaurant, log fire, garden, super fast free wifi throughout, and lots of free parking. A delightfully converted 18th-century farmhouse set in rural surroundings, the secluded setting of the Lordleaze Hotel is a perfect location for those seeking peace and tranquility. The restaurant provides great local produce for a memorable meal with excellent local steaks and an extensive quality wine list. The 25 tastefully decorated and furnished bedrooms all overlook the surrounding countryside. Each, with newly refurbished en-suite bathroom, has Freeview TV, radio, telephone, tea and coffee facilities, trouser press and other small touches for your added comfort. ... more   less 
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Also Known As:
Lordleaze Hotel Chard
The Lordleaze Hotel Chard, Somerset

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