Stayed here 30 + 31 March 2013. When booked, we were told that there was a wedding on the Saturday, which was no problem for us. However, it would seem to have been a problem for the hotel staff. We booked in to a stony silence from the female member of staff, who was more intent on receiving our discount voucher than welcoming us - no small talk here ....!!
Later that evening we needed more teabags and milk cartons (2 teabags & milk cartons left in room,with one sachet of chocolate for 2 guests booked into a double room) - as there was no-one in reception we rang '0' on the telephone as instructed by the written notice - and were met by a woman whom we can only assume was the owner. She huffed & puffed, presumably annoyed that she had been disturbed (at about 7pm). Her frosty demeanour did nothing to endear us to the establishment.
The lack of interface with the staff, even when we tried to instigate a conversation made us feel most uncomfortable and unwelcome. We do not know whether it was because there was a wedding on (in which case, why take our booking), or that we had a Groupon voucher (in which case, why participate in the scheme?). Either way, it made for a most uncomfortable stay.
This, coupled with a noticeable 'grimy' feel - a strong smell of mustiness in the hallway, which pervaded the room and bathroom; the kettle was dirty around the plug; the mirrors were smeared; there was dust around the radiator,etc, etc; we had to search for additional pillows (only one each on the bed),and that our duvet was merely pulled over, not a 'made bed', nor were toiletries replenished, reinforced our feelings that we would not want to stay here again. Indeed the unwelcome feeling lead to our not wanting to drink in the bar, nor eat in the restaurant, which we had initially intended to do.
The redeeming factors were - the breakfast was superb and the waitress very attentive.
The location was not inconvenient for most attractions.
We would not stay in this hotel again.
- Official Description (provided by the hotel):
- The Lordleaze Hotel is the only 3 star Hotel in Chard. Real Ale Bar and Quality Restaurant, log fire, garden, super fast free wifi throughout, and lots of free parking. A delightfully converted 18th-century farmhouse set in rural surroundings, the secluded setting of the Lordleaze Hotel is a perfect location for those seeking peace and tranquility. The restaurant provides great local produce for a memorable meal with excellent local steaks and an extensive quality wine list. The 25 tastefully decorated and furnished bedrooms all overlook the surrounding countryside. Each, with newly refurbished en-suite bathroom, has Freeview TV, radio, telephone, tea and coffee facilities, trouser press and other small touches for your added comfort. ... more less
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- Also Known As:
- Lordleaze Hotel Chard
- The Lordleaze Hotel Chard, Somerset