The hotel is a little dated but clean. The customer service is poor compared to other hotels I stayed in during my visit to Cebu, it was hard work getting staff to acknowledge you were there at times, a good morning and are you enjoying your staff would not go a miss now and then, the door staff very really opened the door for you and you had to ask them to get you a taxi, it seemed like it was to much trouble for them but they did do it. The 50's bar is quite good and has entertainment on most nights but isn't advertised that I could see, the staff in the bar spend too much time flirting with western guys sat on the bar stools and watching TV, they seem to forget about the guests sat at the tables, every time I wanted some service I had to get their attention and at times it felt I was interfering with their flirting and TV shows, removing the bar stools would help. I could not fault the house keeping they cleaned the rooms and changed the beds daily and did so to a good standard. I have read people complain of the views from their rooms, yes it's not that good but remember where you are.
Apart from the moans above that a decent manager could sort out in next to no time I enjoyed my stay and possible would book there again.
- Official Description (provided by the hotel):
- Sublime, captivating, and historical. Crown Regency Suites & Residences is located in an island famous for benchmarking a heroic event in the past or the famed Battle of Mactan, "Ang Kadaugan" or The Victory. Its interiors are a reflection of the indigenous nature of the city and its rich cultural history. Featuring 112 spacious and elegant suites and 36 picturesque garden villas, this Mediterranean-inspired property was one of the first in the Crown Regency Hotels & Resorts collection. The hotel is devoted to the pursuit of service and elegance that extends world-class comfort to every guest from arrival to departure. This 3-star hotel features the signature Lobby Lounge and other dining options, a sports center, a grand ballroom, a swimming pool, a playground, and a multi-purpose hall that can accommodate up to 1,800 guests. Guests will feel victorious in life while they stay at this grand hotel. Crown Regency Suites & Residences offers guests an extraordinary place that is created by combining exceptional architecture and structure, expressive décor and artistry, and magnificent features all in one great location. Airport pickup and drop off is available and free for all guests. ... more less
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- Also Known As:
- Crown Regency Suites Mactan Hotel Mactan Island
- Regency Mactan Island
- Mactan Island Regency
- Crown Regency Suites Mactan Cebu Island/Mactan Island