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“Excellent Customer Service”

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Premier Inn North Shields (Ferry Terminal) Hotel
Ranked #1 of 1 Hotels in North Shields
Certificate of Excellence
Lincoln, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Excellent Customer Service”
Reviewed 1 July 2013

The staff in this hotel were extremely helpful. On Fri Pauline at Reception greeted us with a warm welcome and is an ideal receptionist in terms of friendliness and helpfulness. On Sat evening I lost a pearl ear ring (valuable in both monetary and sentimental terms) down the sink. Steve, the on duty Team Leader, was wonderful. He came straight away to investigate and whilst we were having dinner he took panels off and retrieved the ear ring. What a star! I was so grateful. The Premier Inn was very clean and exactly what we needed for our stay.
PS the SAT NAV instructions are incorrect

  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Polly B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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465 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • German first
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English first
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 June 2013

We booked this hotel as we were attending a wedding in Newcastle from Berkshire. the rooms were very clean and well maintained, the customer service levels were exceptional, staff went above and beyond our expectations. Staff members (all) were very welcoming and always asked about our day and if there was anything we needed.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jas B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nuneaton, United Kingdom
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 23 June 2013

Arrived early Friday evening (21st June) to a lovely, friendly, bubbly receptionist who gave us all of the required information quickly and efficiently. All of the reception staff we encountered throughout our 2 night stay were very very friendly and nothing was too much trouble. Our room was large, very clean and well equipped for our needs and not at all noisy.
We had our evening meals both evenings in the Brewers Fayre next door and the food was lovely as was the lady in there (whose name we didn't get but she may have been the manager). She went out of her way to come over to us on our 2nd evening as she knew we had been attending North East Live at the Stadium of Light and came over to find out how we had got on even though she wasn't on duty that evening. Staff in there are really really friendly. Breakfast was also lovely. Lots of different choices and well worth the money. Would definitely recommend this Premier Inn and will definitely be back ourselves next time we find ourselves in the North East of England. Big thumbs up from us :-)

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Carol S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramsgate, United Kingdom
Level Contributor
42 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 21 June 2013

Window in both my colleague and my room did not close properly. Loud external noise (from bottle banks being emptied and anti-social people playing music in the car park at full volume at 6.45am) made the stay unpleasant. No iron in room was inconvenient.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WorldTraveller25252
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn North Shields (Ferry Terminal) Hotel, responded to this review, 27 June 2013
Thank you for taking the time to review your stay at our hotel. At Premier Inn we endeavour to ensure all our guests have a quiet stay in a comfortable environment and do apologise that on this occasion we failed to provide this. Please be assured your comments has been noted and will be followed up with the Management Team at our hotel. Your feedback is very much appreciated and we look forward to welcoming you back to Premier Inn in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
177 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 17 June 2013

We stayed here overnight, as a quick stopover after a family birthday party in Tynemouth.
The rooms were spotlessly clean, and well equipped.
The reception staff were friendly and caring, and genuinely interested in us and our stay.The breakfast (£8.25 extra) was extensive for choice, but the cooked part had one or two disappointing elements...eg poached eggs were very hard, and fresh tomatoes were pictured on the menu, but we were served tinned plum tomatoes.
Overall, though, we would recommend the hotel as a good overnight stop.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank paulinehall33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
48 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 16 June 2013 via mobile

Premier inn was not our first choice for an overnight stay as we had wanted to be in Tynemouth but this was excellent value - well located for the coast and the receptionist on duty both in the evening and the morning was helpful friendly and concerned that our stay was a good experience. The room was spotless and we thought that this was excellent value - we will certainly seek out other Premier Inns.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mublet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dewsbury, United Kingdom
Level Contributor
195 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed 5 June 2013

I was going here for a city break as I knew where it was from previous knowledge. Before I went to stay I was phoned to ask if I had any special requests and was there anythibg they could help me with for my stay...I thought this was a lovely service. On arrival I was greeted brightly..I was checked in quickly and efficiently and was chatting as I did so. The room was spotless and comfortable...I advised reception that a bulb was gone and the lady checked it..couldnt fix then as no bulb but sorted spare lamp and kept me advised of if she could get it fixed that night. On departing the staff were lovely and bright. I enjoyed the stay and there is shopping next door, dfds port just down road and pub just nwxt door goid food.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank haylesbeth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn North Shields (Ferry Terminal) Hotel

Property: Premier Inn North Shields (Ferry Terminal) Hotel
Address: Coble Dene Rd, North Shields NE29 6DL, England
Region: United Kingdom > England > Tyne and Wear > North Shields
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in North Shields
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn North Shields (Ferry Terminal) Hotel 3*
Number of rooms: 74
Official Description (provided by the hotel):
Right by Wet 'n' Wild water park, near the ferry terminal and a short hop from central Newcastle. ... more   less 
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