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Premier Inn North Shields (Ferry Terminal) Hotel
Ranked #1 of 1 Hotels in North Shields
Certificate of Excellence
Castleford, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Mrs”
Reviewed 8 May 2014 via mobile

Just got back after 2 night stay. First time in Premier Inn and was really impressed. Room was clean and spacious and staff were lovely. Food was also very good at Brewers Fayre next door. Would definately book with them again.

Stayed May 2014, travelled as a couple
Helpful?
Thank Carol B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPremierInn11, General Manager at Premier Inn North Shields (Ferry Terminal) Hotel, responded to this review, 15 May 2014
Thank you for taking the time to write a review. I am grateful for your feedback about your stay. I look forward to welcoming you back. Kind regards, Mark Davidson, General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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465 reviews from our community

Traveller rating
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    30
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • German first
  • Any
English first
York, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 May 2014

very good stay staff was very polite rooms excellent would recommend you to stay there will be going backagain my family always try to use these hotels when we go for short visits you cant beat them ok

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sykie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPremierInn11, General Manager at Premier Inn North Shields (Ferry Terminal) Hotel, responded to this review, 15 May 2014
Thanks for your review. I am delighted you enjoyed your stay with us and we look forward to welcoming you back in the near future. Kind Regards, Mark Davidson, General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Derbyshire, United Kingdom
Level Contributor
76 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 5 May 2014

We stay here quite often, and having tried several of the Premier Inns in the area, and also some other chains, this is the one we keep coming back to. The staff are amazing, they always remember us, and go out of their way to be friendly and helpful. On one trip last year we had a breakdown, and Lisa got a local mechanic she knew to do the work on our car, saving us a fortune on what the RAC wanted. On this 4 night stay we did have a problem one night with noisy neighbours, which shocked us, as we've never had that before at this hotel, but a phone call to reception was all it took to sort things out. The night porter said he usually patrolled every 30 minutes, but would up that to every 15 minutes to make sure we weren't disturbed again. I was concerned it may have been a stag party, which we've never encountered at this hotel before, but were reassured it wasn't, it was just workmen staying there who had maybe just had a drink too many on that night. The noisy guests were spoken to, and our next 2 nights were fine. The receptionist the next morning (I think her name was Ann) was wonderful, and seemed to be genuinely concerned that we'd had to phone down during the night. The manager, Steve, was also great, and very professional, even phoning us after we'd come home to check all was well. On checking out, Monah asked if we'd enjoyed our stay, so we said yes, other than the one bad night, and she was also very concerned. I can't fault a single member of staff, they are all a massive credit to the company. The beds are so comfy that you never want to get out of them. The water pressure in the shower wasn't the best, but it was adequate. The rooms are really big, and I did struggle with the tv, as it's not really big enough for the size of the room, but some of the reburbished hotels do have larger tvs, so hopefully North Shields will follow suit soon. We ate at the adjoining Brewers Fayre on all 4 nights (twice in the restaurant and twice with room service). The new Mexian buffet on the Monday was lovely, but the Italian on the Tuesday wasn't so good, the food on that occasion was only luke warm and had obviously been standing around for ages, and the garlic bread was so overdone that it was inedible. The 2 times we had room service the food was lovely, and was brought to our room piping hot and well presented. The prices of both food and drinks are very good. We had breakfast on the last morning, and for all it was quite nice, I don't think it warrants the increase in price (up by 50p from £8.25 to £8.75 on the full english, and by £1 from £5.25 to £6.25 for the continental). There are plenty of places offering better value for breakfasts, so we probably won't do breakfast next time. Anyway, the bit of noise, and one disappointing meal haven't put us off, as we've stayed numerous times with no problems at all, and are looking forward to our next visit.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MSDerbyshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPremierInn11, General Manager at Premier Inn North Shields (Ferry Terminal) Hotel, responded to this review, 15 May 2014
Thank you for your comments. They are very much appreciated and my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back in the near future. Kind regards, Mark Davidson, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
1 review
Reviewed 4 May 2014

On arrival Lisa the receptionist was very welcoming, a happy and friendly manor, went to our room, a family room which vas very large and bright, we asked jina from house keeping for extra pillows as we like 3 each and that was not a problem, the room vas very clean a nd the beds where supper comfy. We love to drink tea and asked jina from house hold for more tea and milk and that was no trouble at all, a very pleasant manor and all ways smiling telling us that she was happy to help and just call if we needed anything else. lisa on reception booked a table at the restaurant for us and booked breakfast, they even got us an ice bucket for our wine( feel like we have been spoiled rotten) I have to say all of the staff that we met had a lovely manor( which you don't always get) the food in the restaurant was lovely and very reasonable and my daughter ate free at breakfast. Over all a very pleasant stay with lovely comfy beds and nice fluffy towels and will certainly be going back again. Even got directions to the metro centre from Stephen on the reception today, overall a great big thank you to all. A very happy customer

Room Tip: We stayed in room 3 and it was very big, lots of space and in the quiet area
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gina222014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPremierInn11, General Manager at Premier Inn North Shields (Ferry Terminal) Hotel, responded to this review, 15 May 2014
We are delighted that your stay with us was a good one. Thank you for your comments on our comfortable rooms. Our team members will be pleased to receive your feedback, as they endeavour to give all our guests a high level of service. Thanks for taking the time to review your stay; we look forward to welcoming you back in the future. Kind Regards, Mark Davidson, General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rugby, United Kingdom
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 28 April 2014

It's a premier inn & reliably, it is what it is & you know what your getting ! Spacious, clean, equipped with just what you need, breakfast never disappoints, easy parking & book in advance for price, good value. This one sits nicely ( if slightly off piste, & a tip, just follow & trust the signs for the ferry ) between Newcastle centre, Tynemouth & the stunning associated coastline ( I'm biased ). What gives this one a gold star though, & the reason I write a review, are the genuinely warm, friendly & helpful reception girls. Their all stars, but huge praise to Monah & Pauline, who are a bit special & a credit to the brand.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sean r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPremierInn11, General Manager at Premier Inn North Shields (Ferry Terminal) Hotel, responded to this review, 1 May 2014
Thank you for your review. Your comments are very much appreciated. Monah, Pauline and the team will be very happy to hear that you enjoyed your stay with us. I look forward to welcoming you back soon. Kind Regards, Mark Davidson, General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Derby, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 April 2014

The staff could not have been more friendly and helpful, giving us directions to places, showing us where to catch the metro, and where to get off for the sights we wanted to see. Breakfast great value, room clean and all prepared for our stay. Very peaceful at night, would definitely recommend to others.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tim D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPremierInn11, General Manager at Premier Inn North Shields (Ferry Terminal) Hotel, responded to this review, 1 May 2014
Thank you very much for your review. I am delighted that you enjoyed your visit. I look forward to welcoming you back very soon. Kind Regards, Mark Davidson, General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 April 2014

Staff at the premier inn were always friendly and welcoming. The rooms were spotless and kept to the highest standard of cleanliness throughout my whole stay. The room was always cleaned and freshly made beds every night that we came in from work. Great value for money, amazing staff and local to where I needed to be. Would highly recommend this premier inn.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPremierInn11, General Manager at Premier Inn North Shields (Ferry Terminal) Hotel, responded to this review, 1 May 2014
We are delighted that your stay with us was a good one. Thank you for your comments on our clean rooms. Thanks for taking the time to review your stay; we look forward to welcoming you back in the near future. Kind Regards, Mark Davidson, General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn North Shields (Ferry Terminal) Hotel

Property: Premier Inn North Shields (Ferry Terminal) Hotel
Address: Coble Dene Rd, North Shields NE29 6DL, England
Region: United Kingdom > England > Tyne and Wear > North Shields
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in North Shields
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn North Shields (Ferry Terminal) Hotel 3*
Number of rooms: 74
Official Description (provided by the hotel):
Right by Wet 'n' Wild water park, near the ferry terminal and a short hop from central Newcastle. ... more   less 
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