We would rate this place "Terrible", but we're giving it an extra point (promoting it to "Poor") for the very delicious food served by Room Service, and for its impeccably polite and friendly staff. Simply put, we can't find any fault with the staff or the kitchen.
But then again, there were bed-bugs in our bed, bed-bug husks under the carpet (when we finally got the courage to pull it up), and so much hair on the carpet--the whole way around the room--that we decided it had never been vacuumed once. You could fleece a family-size felt out of all that black Indian hair.
When we saw the first live bed-bug, we stayed up all night with our lights on, hoping they wouldn't come out. We checked out the next day.
We have such bad memories of this place. It was a sad, early stain on our trip to Mizoram. I cannot even believe that the Department of Tourism lets this shambles stand.
If you're staying in Mizoram, the only acceptable options in Aizawl, to our knowledge, are Hotel Airini, Hotel Sangchhia, and Hotel Regency.