We booked this hotel due to a family wedding which was being held at the Capo Bay so was a good location. On arrival we were greeted very well by George, who was the only one on reception who was friendly and helpful. On arrival at the room, we were happy with the size and cleanliness but the noise from a neighbouring hotel was unbelieveable. We decided with small children we would not be able to sleep so my husband went and asked if we could move. He was told to come back the following day. When he did, he was told nothing was available and to come back the following day, this continued for 3 days. On the fourth day I then decided to speak with the Thomas Cook rep who then tried to see what she could do. On returning later that day, I was told that there was nothing they could do, unless we were willing to pay a supplement, as it stated in the brochure that it was a lively hotel. We agreed as we wanted to enjoy the rest of our holiday. The new room was nice and looked onto the pool which was great. However, after paying we found out that two familes had been moved without paying any supplements which annoyed us a lot, as it seemed to be one rule for one and another for another.
It was such a shame all this happened because apart from the noise and the management being so unhelpful, the rest of the staff were very good and made our stay enjoyable.
The food was okay, but not a lot of variety for kids who dont like meat with sauce and also the vegetables were very overcooked. However, the location is good as you walk about 5 mins and you have loads of choice serving very good food.
Unfortunately i would not return to this hotel as I did not find the service from Front of House acceptable and do not except that on my holiday after saving all year for it.
- Official Description (provided by the hotel):
- The Odessa Beach Hotel enjoys a prime location right in the heart of Protaras and a breath away from one of the best golden sandy beaches of Cyprus, Protaras Bay. The hotel features comfortable guestrooms with contemporary and chic style, an excellent range of facilities and services, spacious public areas with a great choice of restaurants, cafes and bars, and a traditional hospitable atmosphere. From your room balcony you may enjoy the view of the Mediterranean sea with a glass of wine while relaxing. A star choice for families and couples seeking comfort, fun and an enjoyable memorable holiday experience. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, LoveHolidays, Hotels.com, Travel Republic (UK), TripOnline SA, 5viajes2012 S.L., Ebookers, Evoline ltd, Odigeo and HotelQuickly so you can book your Odessa Beach Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.