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Brilliant Hotel Apartments
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Reviews (788)
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All reviewsself cateringthe main striplidl supermarketplenty of sunbedsthomson kids clubpool areafig tree bayair connext yearkids poolone bedroom apartmentthomson reptower housetennis courtsthe ground floorparrot showmain pool
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620 - 625 of 788 reviews
Reviewed 16 October 2011

Have just returned from a week's stay at Brilliant and were very happy with these apartments. We would certainly stay again!

Excellent location, just 5 mins stroll from the main strip and well equipped for self catering accomodation. The pool area is great, very big, and there were always lots of sunbeds. Would recommend!

Room Tip: Ask for a pool view room
  • Stayed: October 2011, travelled as a couple
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Thank Karen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 October 2011

The title of my post is for all the people on here that have complained about this wonderful hotel, the location or the staff!! Firstly, i did not find this hotel noisy in the slightest and was also staying in a ground floor room! Elvis was something to be desired however!
The Reception staff were fabulous and could not do enough for us...especially Tracey...WHAT A LEGEND!!
The pool bar staff are fab especially of an evening with Louie and Dino... The pool area itself is fabulous! Huge and really well set out! I've not had one problem getting myself a sun lounger and there are still plenty left at midday! Jana who runs the day time activies is great (so are her panda eyes)! The rep even finds time to join in volleyball with her...just dont let her on your team, shes not very good! And Jana cheats!
The rooms are very modern and spacious and the safety deposit boxes and air conditioning is free.
The Holiday Advisor, Kerrina, is one of the best we've ever met! Always taking the time to walk around the pool to see if everyone is ok! Also, how people can say they have never seen her is beyond me as she is in the hotel 6 days a week! The welcome meeting is also one of the best and least boring i have been to and was focussed around information instead of trying to sell trips! When we asked Kerrina about car hire she even sent us down the road to find it cheaper!
The girls in kids club were great always visible and my 5 year old loved it! They made her holiday and were also very helpful with regards to information about the resort! Thanks Becky boo and Lucky Laura, Julia had a fab time...good job!!!
Protaras is a fab resort with LIDL just next door!! Get yourselves to Don Carleone's...Kerrina can give you 15% discount!! we went three times! Paladela is a lovely greek restaurant and for cocktails get yourself to Eden square! Zodiac was also one of our favourites with buy one get one free on local spirits and cheeky vimtos!!
All in all a BRILLIANT holiday...fab staff...great location...amazing weather...gorgeous island! would definately come back and travel with Thomson again! :) X

  • Stayed: October 2011, travelled with friends
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2  Thank BrendaBob1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 October 2011

All staff were excellent, except Lenia at the reception desk was very rude to us

Room Tip: Call before you make your bookings
  • Stayed: September 2011, travelled with family
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4  Thank LeeNea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 October 2011

Having just returned from 2 weeks at the Brilliant, my husband myself and our infants (20 months and 3 months) are shattered.

We were placed in a great ground floor room by the pool but found out on our second day this was right next to their open air entertainment system which started at 9 (just when the little ones went to bed) and lasted until 11:30 pm. So as you can imagine, they woke up and we could not get them back to sleep until after 12 pm. The noise level was unbelievable and for the 10 people watching was ridiculous! It reverberates all over the hotel and can be heard in Eden Square so you can't escape it.

Personally, I don't go on holiday to be FORCED to hear the entertainment, so the 3 nights a week (which was painfully repeated the second week) of Elvis, the Blues Brothers and a local singing act was painful to say the least. We ended up taking the infants out in buggies so they could sleep on these 'entertainment' nights.

When we asked First Choice/Thomson to move us so we could all sleep they said everywhere else was fully booked in the whole area, but when I checked their web site I found this to be untrue so went back and told them. They then came up with quotes of £2000 - £3000 for one week to change accommodation which is ridiculous.

Lastly, the pool turns light swimwear green/yellow so came home with ruined swimwear
(manager made no comment when shown our swimwear, but knows there is a problem).

Children's club awful - 2 lazy women who sit around while the few kids who go entertain themselves. My 7 year old went once...

All in all would not recommend Brilliant or return there and will not use Thomson/First Choice again as they don't care once they've got your money what kind of holiday you have.

Room Tip: ground floor pool view with kids - walk straight out to pool
  • Stayed: September 2011, travelled with family
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6  Thank rwin2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 October 2011

We booked through Thomson for a 2 nights stay (late September) at Brilliant Hotel Apartments.
We where very excited for our stay because it was our wedding anniversary and also because we stayed before at Brilliant and we where very satisfied.
Well our weekend disappointment begun as soon as we arrived there on Friday afternoon!
The lady at the reception informed as that unfortunately the room that was booked for us was not available because something has broken that could not be fixed during the weekend. So we asked for another room (we booked for 1 bedroom apartment) and we didn't mind if it was a studio etc. The lady again informed as that the hotel was fully booked and that there was no other room available!
She offered as to stay at there sister hotel , Sandra Hotel apartments. I new that Sandra Hotel apartments where lower standard than Brilliant but because i did not want to ruin our weekend i said to the lady that we will have a look at Sandra to see if it meets our requirements and then we decide what to do. Well it did not!!!
Brilliant facilities and rooms are much better than Sandra hotel which lies on the noisy (from bars, clubs etc.) busy road of Protaras area. Also Sandra rooms costs less to book from Thomson).
So we went back to Brilliant to try and find a better solution. The lady there informed as that there was nothing she could do. I then asked for a refund of my money but the lady told me that they cannot refund any money because we booked through Thomson and that only the manager knows what to do. So i asked to talk to the manager but we where again informed that the manager has just left. I insisted to ring him on his mobile phone but he did not answer.
Well you can imagine how we felt but i knew that i should not leave the place until either i got a refund or a room to stay.
So finally i told the lady that she should call Thomson to inform them of the situation.
After waiting some more time finally the solution came from Thomson. They offered us a room at Sunrise beach for an extra cost of 50 Euro per night including breakfast.
I stayed many times at Sunrise and is one of the best hotels in Protaras. So we took the offer!!!

I am writing this review not to actually review the facilities or the rooms of Brilliant Hotel Apartments but to review the way the treat there customers in situations like this.
Well there score is poor!!!

It was not our problem if there only room available had a major problem that the lady could not even tell us what that problem was (probably they where overbooked)!

When we first arrived there the manager was still at the hotel and he didn't even bother to come at the reception to apologise for the situation and try to find a better solution. (his office was next to the reception and he knew we where there).

They offered us to stay somewhere else which was inferior than there hotel. Its like paying for a dinner at a nice hotel but you end up at a fast food chain!

We had to insist a lot in order for them to try and find us a better solution (like calling Thomson, calling the manager etc)

The good thing about the weekend is that we stayed at Sunrise Hotel!!
Had a good time there as always.

  • Stayed: September 2011, travelled with family
    • Service
3  Thank Dimitris S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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