We stayed at the Brilliant from 11-19 May 2014 and the apartments were extremely clean and spacious and perfect for families. There was maid service 5 out of the 7 days with change of towels each time.
The children's pool was excellent but I would imagine it would be hard to get sunbeds round by the children's pool at peak times.
The hotel was just a five minute walk to the main strip and Lidl was across the road which was handy for picking up some supplies.
We could not fault the cleanliness of the accommodation but had serious concerns regarding security at the hotel. We stopped in room 308 which was a lovely view of the pool/strip and sea in the background. The air conditioning was excellent and we had to wake up in the night to turn it down as it was too cool! However, it was very noisy at times.
We would not hesitate to return to the apartments save for the fact that we had security issues whilst we were staying. We had money missing from our safe and reported this to the rep and the manager of the hotel who appeared to be trying to dissuade us from reporting the matter to the Police and made out that we had perhaps overspent! (even though it was only day 2 and we knew full well what we had put in there and what we had spent).
Several days later, we returned to the apartment in the late afternoon to find that the balcony door had been left open by the maids. Upon reporting the same to staff, we were advised that the door had been left open so that the floor could dry following cleaning. However, on previous days, the cleaning had been done by 11 am and we had walked into the apartment when the floor was still wet and the balcony door had not previously been left open for this purpose.
The receptionist's response was that it didn't matter as no-one could get up to the third floor anyway! - Even though any insurance claim would be void with no signs of any forced entry.
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- Also Known As:
- Brilliant Hotel Protaras