Arrived last Sunday 3rd Aug in the evening receptionists asking to speak to each other in office straight away New something was wrong. My sister and husband were checked in and had their keys. After some time we were told our room had been given to another couple with same name. We would have to go into another room on ground floor but had to wait till it was cleaned so come back later. The room was very dark and smelled of dirty dish clothes as if it had been mopped with dirty mop think it may be room used as courtesy room. Next day we went to reception were told number of room we were getting but not till after12.30 after other people checked out and it was cleaned. When we eventually got our room which was brighter and lovely and clean with partial sea view. we unpacked and then felt like we were on holiday. Entertainment very good restaurant very good lots of chioce well run by George all staff very attentive. Poolside bar staff excellent. Overall we are now enjoying our holiday. Only gripe is one of reception staff a bit take it or leave it attitude on our first nigh we could have done without but we're very pleased it all got sorted out wouldn't put me off coming back. Still got another week so will update after.
- Official Description (provided by the hotel):
- Four star deluxe beach hotel at the outskirts of Protaras, Cyprus. ... more less
- Reservation Options:
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- Also Known As:
- Kouzalis Beach Protaras
- Hotel Kouzalis Beach