First of all lovely hotel with fantastic staff.
We arrived in the early hours and were given a nice drink and taken to our room nice and quickly by Pavlos who turned out to be like a friend during the whole holiday, nice man.
We asked for a high floor but was only on the first floor. We had also paid extra for a sea view but when we got into our room and opened the balcony door, we had no view at all apart from the air conditioning units. The fridge door was hanging off, TV not working and the balcony door did not lock. Needless to say, we went straight to reception even though it was still early hours and was told to come back in the morning . When we went to reception the next day, we were given a room on a higher room with a partial sea view. Excellent service with a smile ...and Breath.......
From then on we had a lovely holiday and here are our honest thoughts.
Very Clean , good standard with a fantastic large bed, cleaned every day; very pleased.
The corridors leading to the rooms could do with decorating.
Reception area and evening entertainment
All on the same floor with most entertainment held on a outside patio with great views.This area is very nice and and gives you a good first impression. We found the staff at reception excellent and very friendly. Josephine is always there to help and was really nice. We asked for advice on places to visit with our hire car and she went above and beyond; writing out four pages of information for us! She posted this through our door and we were very impressed, such as places to visit, wrote us a 4 page info sheet which she wrote herself, very impressive.
The outside area for the evening entertainment is quite small and as it was August and busy you could not always sit outside, but did have comfy chairs around reception where you could sit. As with all hotels the entertainment was hit and miss, some you like some not so interesting.The hotels own entertainment team Emma, Amy and Ben do a good job of singing around the pool and in the evening .
We did find to get a seat outside you had to get there fairly early then had to wait ages for the entertainment to start. A few of the guests in the hotel mentioned that this would be an ideal time for Amy and Ben to entertain.
The pool area is excellent, nice clean pool with a deep end which made a nice change. The pool was kept in pristine condition as was the Jacuzzi.
Most sunbeds are located on the grass behind the pool where there was a lot of room. The sunbeds around the pool were limited.
Some of the sunbeds look old and are made of metal. They therefore become very hot in the sun. The tables for the sunbeds were never cleaned and had spillages on them, just a small thing for the future.
The pool bar is great with nice friendly staff, you are only offered a drink/ ice cream/melon etc once a day about 11 am when around the pool, never thought this was a problem as its not far to walk to the pool bar and was never a big queue. We did however think that they could have asked you if you would like anything throughout the day.
The day time entertainment was managed by the excellent Emma ( who also sings in the evening! ) Always found Emma friendly and would take time to sit and chat with you. Emma did a great job with chosen activities including water volley ball and aqua golf which was an excellent way to make holiday friends.
Beach was great for me and my daughter's boyfriend as we liked snorkeling. However it is very rocky. If you wanted a sandy beach, there was one located about twenty minutes away.
Two problems a lot of people complained about here there was a gap in the side of the grassed area where locals from next door( no pool) would just walk through ( some times with kids) and use the pool and Jacuzzi. This happened a lot and was hard to understand why it had not been sorted by filling in the gap?
Also you can only change your towels every three days which we felt let the hotel down as a 4 star. You also had to wait until 10am to collect your clean towel every third day.
Food and Drink.
We found the food to be great. There was always plenty of choice for breakfast, lunch and dinner to a high standard. Only a small choice of sweets but they was always tasty.
The service around here was excellent when you was eating with George managing a great team of happy waiters. The only slight negative was that we was never offered another drink when we had finished, you would need to get their attention and ask. Not a big problem but would be an improvement. Men are also able to wear shorts to dinner. We prefer the trouser rule as it feels like you are dressing up for dinner because although it says 'smart shorts' , men would wear their swimming trunks. A matter of choice i suppose.
We went to the Italian restaurant and found the food great,background music was pop which was a bit strange and didn't fit in with the atmosphere. A few items were missing on the menu but we enjoyed our night here.
The drinks were fine. Most of the cocktails were not included on the all inclusive menu which was disappointing and was served in plain glasses. This was another small detail but there were no fancy cocktail glasses.
Josh the thomson rep was helpful and looked after us when we had the wrong room. He also helped with advice on the hire car and places to visit. He was there when he was meant to be. The only thing i found is that you never actually never see Josh unless you went to reception. It would be a nice idea for him to walk around the pool once in a while.
To sum up, we had a really nice time and would 100% come back .This was our first time in a couples hotel and would definitely visit a couples hotel again. The holiday was very peaceful and relaxing. Mr Panayiotou the boss should be very proud of his staff. Our daughter and boyfriend came out for 10 days as well and were made very welcome. We had rooms close by which we had asked for and were slightly worried about after the trouble on the first night.
We met some great holiday friends and when we were leaving Emma and Josephine came to say goodbye which was a very nice touch.
- Official Description (provided by the hotel):
- Four star deluxe beach hotel at the outskirts of Protaras, Cyprus. ... more less
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- Also Known As:
- Kouzalis Beach Protaras
- Hotel Kouzalis Beach