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“feel like being home..NOT!”

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Tsokkos Beach Hotel
Ranked #28 of 65 Hotels in Protaras
Reviewed 22 July 2012

The purpose: We stayed at the Tsokkos Beach Hotel for 2 nights (1/7/2012- 3/7/2012) because of a friend's wedding.

The room: We asked a 3person room..Instead of this we got a 2 person room with an extra child bed. The room had pool view and a very nice smell of... smoke. The smoke detector was covered with a plastic bag and the air-condition was smelling discusting. When we complained about this, the receptionist told us that there is no available room and all the rooms are for smokers so we have to stay in this room. 2' later he called back and said if we like to check the room next to us and the problem fixed . Our new brand room, had damaged bathtub and the toilet cistern didn't work well.
The breakfast: The breakfast wasn't as good as we expect, but this is not as important as ..the bill
THE BILL: we were asking for 2 days how much will cost the room per night and no one could answer the question because he/she wasn't responsible for this and we had to ask the manager (because of the wedding our rooms had a special price). The night before the check out the receptionist told us a price that was quite good according to the service, so we didn't complained (actually we felt very lucky!!)... But the things had change in one night and when we went to the receptionist to pay, the bill got double price in one night!!! As extra points i have to mention that the manager was very rude, he was lying about the price and after an 1 our argue he gave as an extra discount (15euros approximately)!!!!!

The Conclusion: we paid 275euros for 2 nights (including breakfast) for a room with no BASIC facilities

  • Stayed: July 2012, travelled with friends
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2  Thank mazzy_b_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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815 - 821 of 1,306 reviews

Reviewed 19 July 2012

stayed here for 11 nights in july and the food was good,tasty and varied but ate out a couple of times just to break the monotony of eating at the same place 3 times a day,the restaurant staff were efficient,polite and smiley.The rooms were dated and in need of a refurb although clean and serviced every day,the bathroom worked fine though poorly lit and dreary,the pool and sea view from our room was great.The pool was pleasant to look at and use but did have a problem with small loose tiles comiing off hence leaving sharp edges,the bridge over the pool was closed due to no lifeguard.Mixed feelings about the bar staff, some of our party complained that some of them were strange,no problem myself.The reps ainsley,becca and becky were excellent making every effort to keep adults and kids amused all day and night,they put in maximum effort.Hotel is in an excellent position 100 meters to beach same to town.The biggest issue for us was the toilets,or lack of them,none round bar ,pool or reception,they are in the basement,quite a trek away.The all inc drinks were good [apart from the local baileys YUK ],keo lager and local shorts were fine.Kids enjoyed endless ice creams and soft drinks.In summary we enjoyed our stay here but dont rate it as a four star.

  • Stayed: July 2012, travelled with family
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2  Thank martin d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2012

Shocking the list could go on! But the main one is the lack of air con ! And what you do have will make you so sick once you are home! Air con is dirty with dust coming out of it once u get it working! The hotel need its stars taken off them to a 1 star' ( my mother once told me you only get what you paid for!)

  • Stayed: July 2012
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4  Thank Jloudock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2012

a company of 10 friends (27 - 33 years old) stayed there between 1/7/2012 & 3/7/2012. We had asked for 2 (two) 3-persons rooms and 2(two) 2-persons rooms.Instead we were given 4 (four) 2-persons room with a small portable bed for children inn the 2(two) of them. Actually the 2 unlucky men who sleeped there didnt sleep more than 3-4 hours every night because they couldnt fit !!!
We complained and the only answer for 3 days was that all the rooms were like this.
Furthermore the first room we were given smell smoke and the smoke detector was covered with a plastic bag so anyone can smoke without a problem.We complained since we had asked for a non smoking room and after a lot of talking on the phone with the reception, we were given the next door room wich was ok.
Also i have to remember that the bathtub was not working so well and it was not fixed at all.It was l little disgusting actually...
The best part is kept for the end of this review.
Although we were NOT given rooms for 3 persons, and although we asked 3 times the reception about our final price for all the rooms we had booked (different persons in different times and so different receptionists answered including the front office manager), the price during the checkout was higher ! We managed to spent 2 hours of our morning in order to find who told us what and finaly we payed 137 each night instead of 150 for 2 nights we were told for the 2+1 persons rooms. The sma ehappened with the 2 persons rooms.

We were 10 persons, visiting for friends wedding there and the manager was trying to prove that the 10 of us were either liers or lunatics.

These incidents were referred to the responsible authorities since we keep on believing that we were not treated nice and that the hotel doenst worth the money we payed....

  • Stayed: July 2012, travelled with friends
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2  Thank mikargy m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2012

Location = Perfect. 2 minutes walk from beach and Restaurants
Pool = Large, clean, but some tiles missing, or loose. I used the pool only few times because the beach next to the hotel is AWESOME!!!
Staff = Some staff ok, some not
Food = Average
Room = OK
Entertainment team = OK
Would go again? = Maybe, because of the location.

  • Stayed: July 2012, travelled with family
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3  Thank Kons10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2012

Arrived 27th June 12 during a staff strike. Bedroom was disgusting, dirty tiles disgusting dirty overflow in bath, The overall condition of the hotel is very shabby and in my opinion it is only a 2 star. Staff and entertainment team are great and this is the only good point. I read other reviews and those that rate this hotel must be half blind. We would never recommend this hotel to anybody, it needs a complete overall as it is very dated. The worst hotel we have sayed in. The air conditioning in the bedroom was useless. The games room had holes in the floor and missing ceiling tiles which seem to have been missing for months according to other reviews. Tiles in the pools loose and missing. Whilst the staff and entertainment team were great they did not compensate for the state of this hotel. A few ear infections reported during our say. The Thomas cook rep was not at all helpful and we had to ask for a complaints rom to fill in. The rep actually run out of forms so this tells you something. I could go on and on but I have just sent my 4 page complaint letter to Thomas Cook.

Room Tip: Book another hotel
  • Stayed: June 2012, travelled with family
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2  Thank Anthony J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2012

How Thomas Cook can have sold us this holiday as a 4 star hotel is beyond me... Ive stayed in more luxorious tents!!
We paid £2800 for 2 adults & 2 children expecting reasonable accomodation
Rooms are not suitable for families - not enough room for additional beds/cots - why was this not mentioned. Room was dated which to be fair we were expecting after reading earlier reviews but we did not expect them to be in the condition they were - bathrooms discusting with cracked floor tiles (sharp) mould in tile grout... faulty taps... constantly running toilets and dirty air conditioning that blew out more dust than cold air... the whole family developed bad chests/coughs shortley after entering the room. I know you dont live in your room on holiday - but I stress again the 4 star rating... Id have been upset If Id have booked this thinking it was 2 star!
Once you get over the shock of your room dont expect to be comfatable while using any of the hotels facilities as the stifiling heat is too much to handle - no air conditioning (not that I would have wanted the same blown dust system we had in the rooms).
Pool area and resteraunt were ok - nothing special but no complaints.
Reception staff rude and unhelpful
Bar Staff & Resteraunt Staff good
Thomas Cook entertainment staff excellent

I know Im not alone here as 7 other familes put in complaint forms while we were there.. how people can rate this hotel is beyoned me... I can only presume they dont get out much!

Still love Cyprus.... but please please please rate this hotel as it deserves... 2Star at the best

Room Tip: No good rooms from what we saw!!
  • Stayed: July 2012, travelled with family
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6  Thank Mark J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Tsokkos Beach Hotel

Address: 8 Lefkollas Street | Protaras Beach, Protaras, Paralimni 5296, Cyprus
Region: Cyprus > Famagusta District > Paralimni > Protaras
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Protaras
#17 Luxury Hotel in Protaras
#19 Romantic Hotel in Protaras
#19 On the Beach Hotel in Protaras
Price Range: £69 - £204 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Tsokkos Beach Hotel 4*
Number of rooms: 194
Official Description (provided by the hotel):
Tsokkos Beach Hotel is superbly located in the heart of Protaras center and within walking distance you may find one of the best golden sandy beaches of Cyprus, Protaras Bay. From guests to team members, Tsokkos Beach Hotel is all about providing a place where you can truly be yourself. Recently refurbished, the hotel has a welcoming and lively atmosphere with a wide array of facilities, daytime activities and evening entertainment. Soak up the sun by the lagoon shaped pool and relax by the raw beauty around it. The spacious accommodation, friendly staff, and relaxed ambiance make it an all round appeal for a perfect beach holiday. ... more   less 
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Also Known As:
Tsokkos Hotel Protaras
Protaras Tsokkos Hotel

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