We stayed here on 20-27 May and also got married here. When we arrived early hours of the morning we were given our rooms and found that we were not on the same floor as my sister and husband and my mum and dad and also we had not be givent he correct room. We asked the man behind reception and he said we would be upgraded in the morning. We got to our room which was right at the end of the hotel overlooking the building works, we could hardly see the sea. We found it was not very safe for our 2 young children as there was a window just above a dressing table which the kids could of easily climbed onto and fallen 3 storeys out of the window as there was no balcony underneath it, this meant we couldnt have the window open at all. We were woken at 6am from building works which Thomson didn't mention were still going on and were supposed to be finished by April 2012!
The view was rubbish considering we were a wedding couple. My sister and mum had a lovely room-full sea view and side sea view, ours was classed as a limited sea view. My mum had booked and paid for a full sea view and 2 side sea views which is not what we got.
We complained the next morning as being a wedding couple you expect to be put in a nice room and location especially when we told Thomson we were a wedding couple, which apparently the Hotel didnt know anything about!
We were told that the hotel was fully booked and that there was nothing they could do about it. We spoke to the Thomson rep who made a few phone calls and also told us there was nothing he could do. I was so upset we were shoved at the back of the hotel considering we booked as soon as the holidays came out back in May 2011!!
In the end we went into my sisters room who had the full sea view and they went into my mums room and my mum and dad ended up in our original room which was 326 as they said they didnt want any kids staying there as it was dangerous.
The hotel reception staff were rude and useless about the whole situaution, either Thomson or the hotel had not linked our rooms so we were all on the same floor and next to each other which is what we asked for at the time of booking. Everytime my mum rang to confirm the rooms were close to each others Thomson/Thomas Cook told us that the hotel know were a wedding couple and it will be sorted out when we get there!
However the food was lovely, lots of choice.Entertainment was appalling, just a man sat on the piano in the lounge area of the hotel, kids club was just a table with crayons etc on in the inside pool area.
Rooms were clean and tidied daily, hotel was clean.
Was'nt really a child friendly hotel, people in the restaurants stared at you for taking your children in to eat!
Would'nt return here just for the fact the hotel or Thomson are obviously over booking people and cannot get the bookings right!!
Have written a big letter of complaint to Thomson, awaiting reply.
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- Also Known As:
- Sunrise Beach Protaras
- Hotel Sunrise Beach