Back after two weeks in this hotel.
Marketed as 5* but lacks the detail for this.
However the staff are indeed 5* in service and attitude.
Great right on the beach and in the centre of town
Reasonable size but lacks drawer storage and had faults which should have been picked up previously by any 5* hotel.
Curtains did not draw fully across the patio doors
Sunshine backing similar and result was light wakening us in the early morning.
Fridge. Minibar had lost a leg and wobbled and was difficult to open/close.
Smoke alarm was flashing all night and illuminate the room in a red light
Shower head would not lock and just directed water down vertically against the wall.
I reported the smoke alarm problem to reception but no action taken
Two days later spoke to the rep in the morning and again in the evening when he asked if we wanted to play bingo!
That evening reception phoned at 1045 when we were preparing for bed and said they would send someone up. I declined as it was late and could they fix it in the morning. Which they said they would. Next day nothing happened, so I stuck two sticking plaster over the flashing lights to subdue the lights. Not happy with the service or attention to faults.
Good idea but had to wait over a week for a change from garden to pool area.
We paid for a sea view room and were placed on the mezzanine floor which meant a climb from reception of two flights of stairs or four flights from the poolside. Not ideal for some.
Dire - with children’s action being catered for at 9 or 10 o'clock at night.
Breakfast was great with all nationalities and tastes catered for by helpful friendly staff and a stern manager of sorts.
Lunch was average and the same manager stiff and average staff.
Bar area staff were super however and very attentive. Justine is a legend on this site!
Overall a very reasonable hotel which is revisited by a lot of people who we met - the Russians seemed to love it, but did not show any emotion regarding this or anything else.
Obviously loved by may but not a returnable experience for me.
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- Also Known As:
- Sunrise Beach Protaras
- Hotel Sunrise Beach