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“A Pleasant Surprise”

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Sunrise Pearl Hotel & Spa
Ranked #2 of 65 Hotels in Protaras
Certificate of Excellence
Reviewed 22 October 2012

We have just returned from a weeks stay at the Sunrise Pearl.
We booked with Thomson's and everything from the start was easy and efficient, check in, flight and transfer.
Upon check in at the Sunrise Beach we were informed that we had been upgraded to the sister hotel the Sunrise Pearl and had also been upgraded to a room with a swim up pool.
We walked to the Sunrise Pearl (immediately next door) to be greeted by the exceptionally helpful and welcoming receptionist Vera.
Our room was wonderful, a king size bed, 42inch plasma on the wall, a large bathroom with his & hers basins, and a large rain shower.
Outside we had two sun loungers, a decked area and access to a shared pool, which was only accessed by five rooms.
The sunbed allocation is a wonderful idea, and takes the hassle out of the morning chaos!!
We were allocated two sunloungers around the "Adult Only" pool with views of the pool and beach.
The service at the hotel is impeccable and nothing is to much trouble for any member of staff.
We were always greeted with a friendly welcome from the staff at breakfast to the bar tender at the swim up bar who made the best Strawberry Daiquiri & Strawberry Milkshake.
The hotel grounds and hotel were exceptionally well kept.

Where to Eat:

We ate at the Tower on strip which was excellent and good value for money. The staff were amazing.

With regards to a drink in the evening before going out we would always walk across to the Sunrise Beach and enjoy a drink there as the bar in the Pearl had little atmosphere and was in a strange location.

We didn't go to any of the bars on the strip but it was very entertaining to walk along in the evening and hear the tribute acts murder songs.

Would we go back: DEFINITELY

  • Stayed: October 2012
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3  Thank Mel5151
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 22 October 2012 via mobile

When we turned up we were greeted with a lovely cold refreshing drink which was just what we needed after the long transfer, we were then shown to our room where disappointment began. there was still writing on the floor tiles and furniture where it had been put together. Very basic furniture but the bed was big and comfortable. The air con is like an asthmatic blowing through a straw! It stayed on the entire length of our stay, even when you leave the room it stays on and it never felt cool once! The cleaners were poor, leaving us without loo roll and not cleaning just made the bed and tidied a little. We went to the pool around 4pm to get our sun bed to be told to come back the next day, we did and were given just the choice if 3 all where building work was uncompleted and next to a child's pool (we have no children) when the previous day there were loads empty. I complained and got put straight next to the adult pool. We didn't approve of the designated sun beds as some people were given ones in the popular places in the hotel and didn't use them at all, it seemed the better the room you have the better the service you receive. The adult pool had a green rim around the edge and for the 12 days we were there there was a large plaster left by the side of the pool that was never cleared up. The pool service was not good, the entire length of our stay we received a cool flannel once, the fresh fruit given out daily was inconsistent, some days you would get the guy come round 3 times then others not at all.
The food was fairly basic, the first morning I found egg shell in the scramble egg which put me off for the rest if the holiday, it also tasted powdered like it was made with powdered milk or something. We disliked the restaurant manager who always looked miserable and was rude. If you get the chance to go to the American grill in the sunrise beach then DO! It's amazing and the staff are really pleasant. We ate there twice but would have been there more times had we realised earlier how good it was! It was inclusive of our half board allowance and we had steak both times which was perfect and perfectly cooked. The peppercorn sauce was inclusive of the allowance as was the steak! Can't recommended highly enough! A*******
There was not a lot to do activity wise, every day there was a pool side quiz which you can enter for free, we were told you get a free drink if you win, which we did, we went to claim our drinks to be told you win 1 drink between the 2 of us which hardly seems worth it!
The hotel boasts 6 restaurants, 1 of which is not even built yet, the Greek is in town and was very greasy and over fried, the fishbone that was meant to have loads of fresh fish daily had only 1 the day we went which was 1 lobster. If you can just go to American grill next door!
Chocolates left on your pillow every night? - didn't always happen. This was meant to be our last special holiday before we bought our house and no longer afford to be able to do a 5* and were we're just disappointed the whole time. Mainly disappointed with Thomson for a. Recommending it to us, and b. rating as a 5* al a carte.

Don't bother!

  • Stayed: September 2012
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6  Thank Amylathome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 October 2012

My husband and I travelled to Protaras for a quick week in the sun this October, and we were delighted with The Sunrise Pearl Hotel & Spa.

The reception area and staff are exceptional. Our room was a side sea view - huge balcony, and very large bed. The rooms are equipped to a high standard - the bathrooms in particular cannot be faulted. Nothing is too much trouble for the staff at this hotel - our housekeeping lady was so helpful and should definitely be commended for her high standards.

We stayed on a B&B basis, and the buffet breakfast is lovely.....there is nothing missing from the spread they lay on each day. Anna in the restaurant is particularly attentive - considering the high number of customers she is looking after, she is welcoming and remembers drinks preferences etc - definitely another staff member to be commended! We had dinner in one night, and the standards were very high. The bar area is in an odd position, but having spoken to the manager on the cocktail party night, we understand this may be relocated over the winter period, which will be a positive.

The pool area is amazing, and the pool boys really look after everyone. At first, our beds were near the beach, but we requested to be moved to the Adult Pool area - this was no trouble at all. One issue is that the adults only pool doesn't seem to be advertised very well, as children and their inconsiderate parents do use the pool. Unfortunately, the hotel staff seem to be reluctant to say anything - fortunately I didn't mind pointing out the Adults Only status, but its probably something that needs to be looked at for the next season.

All in all, and amazing hotel. If we travel back to Protaras, it would definitely be our choice of accommodation.

Room Tip: We were in room 103 - side view facing the Vrissiana Hotel. It was quiet, and didn't face the s...
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  • Stayed: October 2012, travelled as a couple
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3  Thank Kelly B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 October 2012

Stayed at the Sunrise Pearl for a week in October 2012.

* You can choose your sunbeds, which are then reserved for the duration of your stay. This avoids the silly rish to book spaces each day and is a blessing. Towels are provided, with a little pocket sewn into the top which fits on the back of the sunbed and avoids the towel sliding down - it's little things like this that people remember and which mark this out as a good hotel.

* Hotel guests seemd to be a mix of UK and Russian when we were there. Refreshing lack of the UK standard issue 'East Enders Clone' bald bloke + tattooed wife.

* Location - Paralimni is a pleasant enough place, but there is very little to do there. If you want to see the sights, hire a car.

* All the hotels are on the main drag, which is lined with the usual souvenir shops and selection of Britsih / Irish pubs. There are some decent restaurants. We liked the Italian restaurant and ate there three nights instead of the hotel.

* The food is good, fresh and plenty of it. There is a fish restaurant on site called the Fish Bone (who thought that one up?!). On half board, you get a €15 per person allowance against the prices, which are steep. We didn't think it was worth the money.

* Drink - usual high hotel prices. Drink in the bars instead.

* TV did not work properly throughout our stay despite asking for it to be fixed.

Overall - it's OK for what it is. It's not five star, but a good four star. We would go back and stay there again.

Room Tip: Ask for a high story room facing the sea.
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  • Stayed: October 2012, travelled as a couple
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2  Thank davidalocke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 October 2012

Was upgraded to the Sunrise Pearl from its sister hotel next door Sunrise beach. We have been going to sunrise beach for 12years, so we knew what to expect. Rooms are fantastic, we had our own private pool. The staff are very pleasant and helpful, although some more than others. Food was of a high standard. The pool area was lovely and liked the idea of an adult only pool. Pool bar was good, friendly staff. The hotel has a few teething problems, our room was never cleaned before 5pm, and on one occasion was given no towels....the bar area is very uninviting and in a strange location. Overall I was impressed and would highly recommend this hotel especially the spa which is impressive, but personally i will be going back to the Sunrise Beach, which may not be as new or as modern, but is more relaxing and comfortable ...a home from home on holiday.

  • Stayed: September 2012, travelled as a couple
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Thank trueblueAyrshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2012

Protaras was exactly what we wanted - a reasonable degree of liveliness but with space to enjoy some peace. Party animals and young families may prefer nearby Agia Napa. You may want to rent a car after a while to see some different Cyprus scenery - the Troodos Mountains are lovely and about 2 hours away by car.

The beach round Fig Tree Bay is excellent soft sand, shelving nicely into the sea, with a superb board-walk that runs all round the bay - great for early morning jogging or just strolling in the evening. No beach hawkers and all the vendors of paragliding etc were welcoming but never insistent. The sun rises at one end of the bay in a glorious blaze of orange, blue and pink, while the sun sets nicely behind the hotel. Be sure to get a sea-facing room for the best views and a more calm atmosphere. Watching the sunrises and occasional spectacular electric storms out at sea were highlights of our stay in early October 2012.

the architecture of the hotel may not suit everyone but others will love it - sparse, minimalist and ultra-modern. A special feature was the use of glass walls for all balconies. This means a clear, uninterrupted view of the gardens, pools and sea from sitting positions in the restaurant and front-facing rooms. One excellent feature was the unique reservation of sunbeds for your stay - it takes a huge amount of stress and aggression out of the holiday to be assured of your own sunbathing space.

Staff were almost universally lovely, with special mentions of our room maid for room 220 (name unknown), Daniela and Vera at reception, the Polish waitress in the restaurant, Maggie the entertainments guru and Andreas at the poolside. He will go to endless trouble to find you the right place for your sun-bed. Another impressive thing was meeting the assistant manager and F&B manager at the manager's cocktail. They were insistent on asking for negative feedback, so that they could learn and improve. We had very little to say, but any problem was soon fixed.

So why did I title this only 4.75 stars? Simply because the hotel only opened in June and there are some finishing/rectification touches to be made. The tennis courts, especially #1 Court, were not clean or in perfect state but usable. I am sure that, during the winter close season, everything will be made perfect and this will be a great hotel.

Room Tip: Ask for sea-facing to avoid night-noise from the bars in the town and to get a good sea view. Worth...
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  • Stayed: October 2012, travelled as a couple
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1  Thank TACustomer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 October 2012

The Sunrise Pearl is a good 4 star hotel with 5 star pretensions. Thomson has downgraded it from A La Carte to Platinum for next year. Though it has little competition, the reviews keeping it as the number one hotel in Protaras seem largely written by customers (mostly families) upgraded from the Sunrise Beach next door, who are given the best (and un-booked) rooms. The standard, and full (deluxe) rooms whether Garden, Partial or full Sea View were modern and comfortable, but without the expensive toiletries, would be roughly equal in standard to a new Premier Inn. The hotel has no entertainment and few facilities for children, and with an adult only pool, we’d hoped it would be quiet this far out of the main season. We asked for a twin room, and got a double; we asked for a quiet room, and got a room less than six feet from the hotel’s club for children where we were surrounded by families, particularly from the suite rooms behind. On one morning, ferocious drilling outside the room at 7.30 woke us, to which the rep, when told incidentally, shrugged. The pools were lovely, though the adult pool was cold and no one prevented children from using it, a problem since it was directly beside a children’s paddling pool at the next door Sunrise Beach. This also prevented any quiet relaxation. The system of allocated sunbeds worked well for us, though the downside is always that, with so many beds, they are placed too close together. The ones on the beach were as tight as sardines. We stayed on full board, and breakfast and dinner were taken in the Waterfall Restaurant, where the buffet area was too small. There were always many empty food containers because they were of an insufficient size for staff to keep pace with the volume of guests emptying them. There was also little space between the stations for manoeuvre, and queues formed quickly. The food was good, though, as others have commented, only one slice of meat was carved by cooking stations unless more was requested. Desserts varied little. Food at lunchtime was a very slow, waiter service, and provided by the Mistral restaurant. As it was the wrong time of day to enjoy a 3-course meal, we only ever ate a main course, though even these were too heavy. A shame, as the food was always excellent everywhere in the hotel. We settled our drinks bill on a pay as you go basis, but found we needed to be careful with the size of note offered as change was only sometimes given. The room’s minibar prices were laughable, and it was fully stocked to prevent guests making their own use of it. We went on a Thomson excursion to Famagusta that included swimming and a visit to a cathedral. In the event, no one swam as very little time was allowed and everyone was carrying a passport. When after lunch, we were given free time, we were only shown where the cathedral was. The main event had been a trip to the abandoned city, which, it transpired, was cordoned off, and the coach only drove round the perimeter. We were back in the hotel by 3pm, though it had taken us 3 days of checking with the rep whether he’d received our e-tickets. Hardly worth it, on reflection. What was worth it, though, was the evening meal we booked at the Reef Restaurant next door. The service was excellent, and only surpassed by the steaks. Had we gone earlier in the week, we’d have booked again. Our flight home was at 00.45, and so we asked to book a late checkout at reception. Late checkouts, however, can only be requested, not booked. They cost 50 Euros, but are not confirmed until after 10 am on the morning of departure – a little inconvenient for packing. It was also a little inconvenient that the daily housekeepers knocked on doors before coming straight in. On one occasion, the woman went into the bathroom where my husband was, fortunately, only shaving. The excellent cleaning and turndown service is unfortunately provided with military efficiency rather than discreet service. We are tidy people, but had to remove our things each morning to be able to find them. Some things were even returned to our cases. We did, though, enjoy our week. The sun mostly shone, which was just as well since the hotel was not designed for rain. Chaos ensued in the restaurant one lunchtime through a thunderstorm, and had it rained much further during the day, we would have been confined to our room, as the balcony was uncovered. The indoor bar area is also miniscule. We loved the warm, calm and clear sea beyond the hotel though, and would definitely return to Cyprus at this same time of the year when the heat is less oppressive. We probably wouldn’t return to Protaras, which is a purpose built, kiss-me-quick type of resort with everything from Pizza Hut right outside the hotel, to MacDonald’s up the road. The Sunrise Pearl stands incongruously like a pearl within it, which is probably why, even if the problems of layout and organisation can be sorted, it will settle, once upgrades are no longer given, to be a 4 star reviewed hotel in a 3 star area.

Room Tip: Choose a sea view or you might only see someone else's door.
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  • Stayed: October 2012, travelled as a couple
    • Value
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    • Rooms
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4  Thank Jenny58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sunrise Pearl Hotel & Spa

Address: | P.O. Box 33043, Protaras, Paralimni 5310, Cyprus
Region: Cyprus > Famagusta District > Paralimni > Protaras
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 65 Hotels in Protaras
Price Range: £176 - £549 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunrise Pearl Hotel & Spa 4*
Number of rooms: 146
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