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“Amazing!”

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Sunrise Pearl Hotel & Spa
Ranked #2 of 65 Hotels in Protaras
Certificate of Excellence
London, United Kingdom
Level 4 Contributor
29 reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Amazing!”
Reviewed 11 June 2013

We returned to The Sunrise Pearl this year , as last year when we stayed it wasn't quite finished.

Although I had booked through Thomson , I decided to email the hotel directly to request a particular room.
At check-in we were greeted by a lovely warm reception team. Great to see the same faces as last year.

As requested we were given room 307 , which has a full sea view... stunning!

Everything about this hotel is fabulous. Luxurious fixtures & fittings. Exquisite toiletries. Fluffy bathrobes & slippers. 24 hour room service.

But I really think the thing that makes The Sunrise Pearl stand out from others is the wonderful staff. From the Porters, to reception. Pool/Towels attendants. All of the team in the restaurant , servers to the incredibly talented chefs & all of the managers. These people can't do enough for you. The attention to detail is second to none.

We will be booking again (hopefully for 2014)

Room Tip: As many others have said , if you can afford it upgrade to a full sea view room. Breath taking :) 3...
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  • Stayed June 2013, travelled with family
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Thank Joseph2091
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Crowborough, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 10 June 2013

Just returned from Honeymoon ( May/June 2013 ). Hotel is very modern, with a bright marble finished reception area, albeit a bit sparse, almost clinical. We were a late arrival, and were greeted with a welcoming smile from Anastasia on reception together with a complimentary refreshing orange juice whilst we checked in.
ROOM:
Being Honeymooners, our room was provided with complimentary champagne and fruit . We had opted to pay the extra for a sea view room, and this was worth every penny. I would strongly recommend to book a sea view if you can. There are swim up rooms on the lower level, but as these pools are separate from the main pool, none of the occupants appeared to make use of this facility, and so I would advise that it's not worth booking one of these. Rooms are well appointed, standard layout. They're good but not luxurious. That said, the beds are superb ( 6'6'' wide ) and very comfortable. Best nights sleep in a hotel that I've ever had....Almost as good as home. Bathrooms have twin sinks, Bathrobes, complimentary slippers, shampoo, soap and shower gel, together with quality towels. Nice touch is the nightime ' Turn down ' service, and the chocolates left on our pillows.
POOLS SUNBEDS:
As already reported by others, you get to choose your sunbeds at the start of your stay, and these remain yours for the duration of your holiday. This is excellent, and stops the ridiculous morning rush, seen in other hotels to reserve a sunbed. Why don't all hotels do this ? Whilst there is a children's pool, there is also an Adults only pool, which means you can relax without the noise, hubbub and splashing of youngsters. Everyone respected this, and it was lovely and quiet. This is typical of the hotel, being quiet and relaxed. If you want peace and quiet, this is the place for you. If not, look elsewhere. The Sunrise Pearl is the sister hotel of The Sunrise Beach which is next door,( literally through a gate linking the pools areas ) and you have access to the facilities of that hotel. I felt a distinct difference between the two hotels. The Beach appeared to be more crowded around their pool and generally noisier. The Pearl felt more spaced out and quieter and relaxed.
FOOD:
Food was good, ( great soup ) being the typical 5 star style buffet, and although it is wrong to be critical, I did find that after 11 nights, I was getting a bit tired of meat and veg. ....Maybe just me wanting some basic home cooking.
STAFF:
All Staff are EXCELLENT. This is at ALL levels, from Reception, Maids, Waiters and Entertainment staff. In particular MARIA one of the hotel entertainers, she is absolutely lovely, and the hotel have excelled in matching her to this role.
LOCATION:
Set approximately in the middle of what could be called the main ' High St ' of Protaras, it is excellently located.
CRITICISMS:
Whilst there is a bar, the outdoor seating area is small and cramped and is wedged between Reception and The restaurant with no view or outlook, and it severely lacks atmosphere and ambience. The Sunrise Beach next door has an open air terrace with soft table lighting and is better for after dinner evening coffee/drinks. Whilst there is nothing preventing you from going next door, I would have preferred to have been able to stay on site.
The hotel as already said is very modern, and I found it a little sparse and clinical. That however is a personal matter of taste, and not really a criticism.
A very steep entance, makes it not particularly wheelchair friendly. This should be noted if you have a disabled member in your party. I also understand that you can't use the lift for access to the pool level.
OVERALL:
Superb hotel, and I doubt that you will be disappointed.

Room Tip: Sea view overlook the pools and are highly recommended.
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  • Stayed May 2013, travelled as a couple
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Helpful?
3 Thank Supersnug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge, United Kingdom
Level 4 Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 7 June 2013

We stayed at the Sunrise Pearl Hotel for one week in May 2013 and thought it was fantastic. We travel quite a lot, and have stayed in hotels of various standards in over 150 different cities in most areas of the world. Although facilities vary a lot in different countries (how would you compare Addis Ababa with San Francisco, Samarkand with Rome or Saigon with Timbuktu?) one thing remains consistent, and that is that the attitude and quality of the staff is what makes the difference. Wherever we are, no matter how grand or basic the hotel facilities, what makes you free welcome, relaxed and happy are the staff, and the staff get their attitude from the managers.

We found the staff at Sunrise Pearl to be truly fantastic in almost every situation and every department: the receptionists who greeted us on our arrival, and helped us over the following days with the problems with our missing suitcase, that the airline had lost; the pool staff who helped accommodated our various outside visitors; the bar staff who served us so well and transferred our bar bills to our restaurant bills without any fuss, and made our visitors feel welcome as well; and all the other hotel staff who always seemed pleased to see us and to be able to help wherever they could. All were wonderful.

In particular however I must we must say a really big thank you to Thanos Tsiaras, Maitre D’, and all his staff, and to the restaurant Chef, who were all wonderful. When on our first day we told Thanos we were vegetarian he did not treat this as a problem to be overcome, as sometimes happens, but as an opportunity, with the help of the chef, to excel and make us feel not just welcome but special. The meals that were provided for us were all fabulous and the extra effort was really appreciated. It was also a great pleasure to be looked after by staff who all seemed so happy to be able to provide great food and a great service. Sometimes we ate alone, sometimes with other hotel guests and sometimes with other hotel guests and outside visitors. All of these changes Thanos and his staff handled with great skill and consideration.

The only slight issue we had was our laundry, which we did tried to get this before the 9.00 deadline but failed, so we gave it to somebody, even though it late. When we didn't get it back the next afternoon, the day before we were leaving, we were disappointed but the staff did say it would be posted onto us. When we mentioned this to the reception staff and they asked us to hold on to see what they could do - 20 minutes later the laundry was delivered to our room, in time for us to pack. Once again your reception staff had excelled and saved the day.

In conclusion, we had a wonderful stay and for us there is now only one hotel in Protaras - The Sunrise Pearl Hotel. If we come back to Protaras, we would rather change our dates than go to another hotel.

Room Tip: If you 'upgrade' you will get a better sea view. We didn't do this, but we spent so litt...
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  • Stayed May 2013, travelled as a couple
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Helpful?
2 Thank GoforiTCambridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rotherham, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 June 2013

just returned from a one week stay at the sunrise pearl....the hotel met almost all of our expectations...great location..friendly staff..very well equipped rooms and extremely clean..stayed in room 420..what a view to wake upto every morning ..the breakfast was very good plenty of choice..fresh juices etc...however we found dinner not quite as good plenty of choice on the evening menu but tended to be much of the same each night...also some of the food didnt seem to be turning over as quickly as it should have been.. which left some dishes looking like they had been under the lights too long...would we return...we most certainly would...great hotel great staff...

Room Tip: 420 top floor great views...
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  • Stayed May 2013, travelled as a couple
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Helpful?
1 Thank MICKEYCHISEL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge, United Kingdom
Level 5 Contributor
56 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 1 June 2013

This hotel was completed in June 2012. It is a fantastic modern hotel, with very attentive staff. Even though it has a kids club and children's pool it is a quiet, relaxing place. It also has an adults on pool.... travelling with two young children I did not use this. Our room was a junior suite which gave us a bedroom and with a sliding wall converting the sitting area to a bedroom for our children this had a 42" TV and ours a 32" TV. Within the hotel there is a quality fish restaurant and buffet restaurant. You also have use of lovely local Greek restaurant and a not so lovely steak house in a hotel next door (Sunrise Beach). The only negative would be the bar within the hotel itself, this is partly open air, has no views, the seats were not that comfortable and no one really used it so it lacked atmosphere. To end on a positive note there are plenty of good bars locally.

  • Stayed May 2013, travelled with family
    • Value
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Helpful?
2 Thank Thommo666666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 June 2013

1. Twin bed room given instead of the booked and advertised king bed room. Moved to right room after 30 minutes
2. Excellent breakfast, one of the best in Cyprus. BUT the hotel charges Cyprus coffee extra! Unacceptable!
3. An adult pool is supposed to be for adults. We stayed 3 days, kids used the adult pool each of these days. Not satisfactory monitoring by the hotel pool attendants.
4. Spacious & modern rooms, top floors have the best sea view.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Yiannis74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 4 Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 31 May 2013 via mobile

I travel monthly, I stay in 4/5 stars regularly (Atlantis in Dubai, Le Meurice in Paris, The Mayfair and Hilton in London only to name but a few) BUT the SUNRISE PEARL is THE Place. What makes a Great hotel is simply it's staff, the warmth,the attention to little details,the care,the professionalism, the kindness.....and behind the staff must be a great leader!!! Thank you all, you made my stay and my husband s very very special and nice.

LOCATION is great, on the beach with a gorgeous sea to dive in, it's clean and safe and fun for all.
Loads of shops to suits your tastes....and after a long tiring day by the pool, sit and enjoy a lovely ice cream at AMELIE just in front of the hotel.
THE HOTEL is new,modern,clean line,spacious,bright as well as THE ROOMS, I particularly loved the bathroom....but THE BED is the most comfortable you ll ever sleep on....trust me....
WIFI throughout the place, even by the pool for me a plus!!
THE SPA was very relaxing, the approach from the staff there is gentle and caring. My facial was fabulous, loved every minute of it. Now " the snow room" is a big surprise, when outside its 30c and you find yourself in the snow room you know it's special.....WOW....try it ;)
THE POOLS:you choose your spot for the duration of your stay, (who wants to get up so early to "reserve" a sunbed...NOT
ME!!) there is an adult pool and one for parents.....I like that idea!!
BREAKFAST: it caters for all tastes,absolutely divine.....I could stay there all morning ;)
FISHBONE: we loved eating there. Our fish was AMAZING, never mind the price, it's worth it....make it a special evening you won t regret....just try...
THE GREEK RESTAURANT ( KYKLOS) I think, down the main road and still part of Pearl Rise, is also a nice place to enjoy. It's busy, but the Greek food is fantastic ...it can take a little longer but....hold it why be in a hurry...relax chill...
I say well done to the chefs, the variety of food, the culinary diversities is TOP....and the taste is simply amazing...thank you

Now, I COMPLETELY AGREE with previous holiday makers comments, so you can read all you want, it's going to be very similar in positive comments. You WILL love it and if there is anything that is not to your expectation, talk to someone and you can be sure they will do their very best to accommodate your needs.

Now a special thank you to a few people:
Thanos you are an incredible MAITRE D ' credit to you that your crew are so nice and professional.
Anna: you make everyone feel like they are the only one there...special,kind and very attentionate..you are special...
Constantina: thank you for cheering us around the pool, you are quick, funny and sweet
Michaelis: wow.....very nice barman....loved my strawberry smoothie....
Maria: the sweetest most gorgeous entertaining crew....and such pleasure to have you welcoming us at the restaurant
These are only a few but thank you to EVERYONE at Sunrise Pearl from the chefs, to the cleaner to the bell boy ( who will call the lift for you...wow) YOU are all incredibly good at your jobs and for that reason I will be back very soon.


Stayed April 2013, travelled as a couple
Helpful?
4 Thank Ladyejc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sunrise Pearl Hotel & Spa

Property: Sunrise Pearl Hotel & Spa
Address: | P.O. Box 33043, Protaras, Paralimni 5310, Cyprus
Region: Cyprus > Famagusta District > Paralimni > Protaras
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 65 Hotels in Protaras
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Sunrise Pearl Hotel & Spa 4*
Number of rooms: 146
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