We stayed at the new Louis Althea Beach during July of 2004. It a catergory "A" apartment type hotel catering more or less exclusively to the Scandinavian market towards families with children as its segment. We booked it through a subsidiary of TUI in Sweden.
Hotel was built in 2003 so the property was new and pleasant. Our room was large and the balcony with its full seaview was fantastic. The small beach or cove in front of the hotel was adequate for our needs and it was fun to snorkel there. The grounds were well kept and they had programmes everyday to keep the children and their parents entertained.
Still, there were some serious misses and as always it's the staff or rather some of the staff that was the problem.
Service at the reception was in general surly and brusque. One had the feeling that one was checking into some third world 2nd rate hostel than a brand new hotel. Reluctance and disinterest dominates the service.
I had to pry all the relevant information from the check-in staff e.g. Where is the room? No porter was provided and it was a long walk. There were trolleys but no one told me where they were. Room-safe, beach towel, TV remote...all these were items that demanded a CASH deposit. A credit card won't do. I had to once again ask her about all these items as no voluntary information was provided. Basically it was a case of here's your room key. Take it and leave me alone.
F&B staff were friendly and courteous. It's just the reception people. They don't greet their guests and service with a smile is something totally alien to some of them.
Not a bad place to stay as the water at the beach was clear and warm. But some of the service was under par. A real pity I reckon.
- Official Description (provided by the hotel):
- Situated in Protaras, Cyprus with its world famous crystal clear waters, golden sand and sunshine to last for a life time, the Louis Althea Beach is built in the traditional monasterial style on a promontory of Pernera beach. Overlooking the beautiful water of Protaras, this Mediterranean holiday complex offers outstanding accommodation and services. ... more less