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“Great Break”

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Alva Hotel Apartments
Ranked #22 of 65 Hotels in Protaras
Certificate of Excellence
Reviewed 27 October 2012

My Sister and I have just returned from the Alva Hotel Apartments after a short trip to meet family out in Cyprus.The suite we booked was very new,spotlessly clean and comfortable to stay in. I would say it is probably the nicest accommodation that I have stayed in on holiday and the bed was so comfortable that I slept really well (This is unusual for me as I normally only sleep well in my own bed) The only disappointment was the breakfast. However as it is the end of the holiday season there were only a few guests eating and the food displayed,eg eggs and bacon, were cold. There didn't seem to be any means of keeping it heated.There was also very limited choice and little left to eat when we went to breakfast at 9.00ish. The location was fantastic and we very much enjoyed eating at some of the restaurants close by. The staff at the hotel were very friendly and we often had a chat with one of the receptionists who was always very.cheerful and helpful.Thanks for a great holiday.

Room Tip: Book a suite if you like comfort and space.
  • Stayed: October 2012, travelled with family
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2  Thank Katie1206
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alvia, Manager at Alva Hotel Apartments, responded to this reviewResponded 1 November 2012

Dear Guest,
Thank you for your kind comments regarding the hotel and the staff. We are pleased that you enjoyed your stay, but sincerely apologise that the breakfast was not to your liking. This will be rectified for next year.
We hope you will return to stay with us again in the future.
Kind regards.

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Reviews (448)
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271 - 277 of 448 reviews

Reviewed 20 October 2012

Just returned from our second stay at the Alva. We were upgraded to one of the new suites which was fabulous. Very modern and spacious with a large walk-in shower. The beds were comfortable and large. The Alva is perfectly situated for all the local bars, restaurants and beach.

The manager and staff were most helpful and accommodating.

We look forward to making a return visit.

Room Tip: Worth considering one of the new modern suites.
  • Stayed: October 2012, travelled as a couple
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9  Thank Victor S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alvia, Manager at Alva Hotel Apartments, responded to this reviewResponded 1 November 2012

Dear Guest,
Thank you for your kind comments regarding your stay with us at the Alva. We look forward to welcoming you back to the hotel in the future.
Kind regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2012

Stayed 4th - 10th October 2012. Had a ground floor studio. Room well appointed and clean on our arrival. The maid came 5 out of the 6 days we were there and she was lovely - even did our dishes! Reception staff really nice - very helpful and chatty, nothing too much trouble. A lot of hotels could learn from those reception girls. Hotel in an excellent position at the end of the strip but close enough to all the good bars. Hotel is quiet and everyone well behaved, mostly older couples and families so gangs wanting to party hard may want to look elsewhere.
All good we thought, until we went to the pool bar. No beer on tap, only cans. Odd for a hotel that clearly takes customer service seriously but I can live with a can instead of draught. I was surprised though, when you do ask for a large beer / pint, the big guy behind the bar pours you out a flat half-can of rough lager that's been left in the fridge after the previous customer. What's that all about?? Or on the next occasion, when I struck lucky and got a full unopened can, he poured until my glass was full then downed the rest himself. Not good for 3.50 a beer, but not the end of the world, I suppose and if you're not a drinker it won't be a problem to you but I've never seen that on holiday. Never mind. Just something that annoyed me. Hopefully just a temporary problem for them because otherwise a good place.

  • Stayed: October 2012, travelled as a couple
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Thank meandher45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alvia, Manager at Alva Hotel Apartments, responded to this reviewResponded 19 October 2012

Dear Guest,

Thank you for taking the time to let us have your comments regarding your recent stay with us here at the Alva. The Reception staff and the maids really appreciate your kind comments. It is very gratifying to know you were satisfied with the services they offered.

However, we sincerely apologise for the unsatisfactory treatment you received at the Pool Bar. The person concerned has been reprimanded and is no longer in our employ.

We hope the above has not put you off coming to stay with us again!

We look forward to welcoming you back to the Alva in the future.

Kind regards.

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Reviewed 4 October 2012

Stopped in room 455 , 2nd to 16th of september 2012.Booked bed and breakfast . Great location, close to main strip . Bit of an ant problem round pool area and reception. Wasn't too keen on breakfast choice ( frankfurter sausages with full english uugh ) dilute orange instead of real juice, sometimes too diluted but this was just my personal opinion. Air con in bedroom but you had to pay extra for air con in lounge/kitchen area, I've never had this in any hotel before.Air con is included or payed for but never half and half.All staff helpfull and friendly. no noise heard when in bed which was great.Bed was a bit too hard for me but that's just personal preference.Fig tree bay straight across the road ( bit too small and crowded for me ) nobody is allowed on beach selling stuff so you don't get hasseled .went to see "Dancing Waters " flyer said "restaurant , cafeteria and biggest fountain display in the world ( there is no restaurant just a very small buffet with very little to choose from and fountains could be hidden behind a double decker bus ).Would I go back to the Alva, definitely yes but I would book room only.

Room Tip: Hotel is in process of being refurbished . one block has been partly refurb'ed to what appears t...
  • Stayed: September 2012, travelled as a couple
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Thank jovisBarnsley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alvia, Manager at Alva Hotel Apartments, responded to this reviewResponded 6 October 2012

Dear Guest,
Thank you for taking the time to comment on your stay with us here at the Alva. We place a high value on comments received from our guests as they allow us to review the level and standard of service offered and take corrective action where appropriate.

With regard to your comment about the air condition in the rooms, please see our previous responses regarding this as we do not wish to keep repeating ourselves.

We look forward to welcoming you back to the Alva in the future.

Kind regards.

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Reviewed 28 September 2012

My partner and me stayed yet again at the Alva Apartments and woulnt stay anywhere else now. Its a lovely place to stay, the staff are very friendly and helpful, our room, although basic, was lovely and clean, maid service very good and we had a lovely view over Fig Tree Bay. Have lost count of how many times we have stayed there, but the one thing we do appreciate so much is that we have received a welcome back gfit each time, which we thought was o nice and the last gift we received was lovely and so useful. big thanks to all at the Alva, we will be going back again next year.

Room Tip: if you book a one bedroom apartment you have more space and also if you travel with Thomson you get...
  • Stayed: September 2012, travelled as a couple
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5  Thank Lin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alvia, Manager at Alva Hotel Apartments, responded to this reviewResponded 3 October 2012

Dear Guest,
Thank you for your kind comments regarding your stay with us here at the Alva. We are always happy to welcome back our repeat guests. We are pleased that you enjoyed your stay with us again, and also the welcome back gift!
We look forward to seeing you both again next year.
Kind regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2012

These apartments provided nearly all we could ask for. Our room was spotlessly clean and all the fittings and equipment were of a high standard. The pillows were however particularly uncomfortable chunks of foam. Maid service was five times a week and they did an excellent job. The position of the apartments is ideal - very close to all the restaurants, shops, and nightlife of Protaras Street, yet not right in the noisy middle of it. Then there are the wonderful white sandy beaches with clear blue water which are just a leisurely five minute stroll from the hotel. All the staff were very friendly and the reception staff were extremely welcoming and helpful. When we couldn't face "yet another day on the beach" we were very comfortable around the large swimming pool area. There are plenty of sunbeds both in sunny and shady areas - they are perhaps packed together a little too tightly in places. The pool is a good size and obviously well cared for. We stayed on a self-catering basis and so did not sample the food on offer at the Alva, but plenty of other guests did. Our overall impression of the Alva was a very positive one, and it is certainly somewhere we would be happy to re-visit. Just a few minor niggles and personal observations: - I didn't care much for the pet cats which roamed the pool area and the breakfast tables, although lots of other guests obviously thought they were lovely; some of the poolside music was too loud and intrusive; staff on the early shift could have been quieter during their preparations for the day as not everyone wanted to be woken before 8 a.m. after a heavy night on the Keo. Finally, if you book a holiday at an establishment on a self-catering basis, why on earth should you be bound by the hotel's rule, spelled out in large notices and monitored by staff, that all food and drink consumed in the pool area must be bought on the premises? Surely a self-catering holiday is just that, - you can choose for yourself where you go for your supplies and where you consume them?

Room Tip: Rooms with numbers ending in 2 are right by the lift - which is noisy! Choose a poolside view if pos...
  • Stayed: September 2012, travelled as a couple
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2  Thank Robandeil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alvia, Manager at Alva Hotel Apartments, responded to this reviewResponded 5 October 2012

Dear Guest,

Thank you for taking the time to comment on your stay with us here at the Alva. We place a high value on comments received from our guests as it allows us to review the level of service and standards offered to our guests.

We wish to make comments on your 'observations':

* The cats are definitely NOT pet cats! They are feral cats and hang around all the resort and hotels because guests feed them. We have tried many times to discourage guests from feeding them, even mentioning this in the Hotel Information Booklet placed in all the rooms. Unfortunately, short of killing the cats, we cant do anything about it!! They will disappear in the winter when there is no-one here to feed them.

* We apologise if people have been disturbed by the staff going about their duties. We will bring this to their attention and tell them to go about their duties as quitely as possible, but you must appreciate that some noise is unavoidable.

* The hotel caters for guests on all terms of stay (Bed & Breakfast, Half Board etc) and not only self catering, 'Self catering' applies to the actual apartment and not to other areas of the hotel (e.g. Pool Area, Bar/Restaurant). We do not wish to offend but it would be like taking one's own food and drink when visiting another Restaurant or Bar. Please note that this is not just the rules of this hotel but the majority of hotels in any resort/country.

We look forward to welcoming you back to this hotel in the future.

Kind regards.

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Reviewed 24 September 2012

We stayed in Alva Apartments from the 16th September to 23rd and from the moment we stepped through the door till the day we left we could not have had better service

Reception staff were friendly and helpful and nothing was ever too much trouble

We stayed in a self catering apartment which was very modern and clean which impressed me a lot. Rooms were cleaned regularly with sheets and towel changes when needed. The bedroom was fitted with Air Con which was a blessing and allowed the perfect nights sleep as temperature was adjustable. The apartment was free from any infestation of cockroaches or ants.

We were bed and breakfast board and each morning staff greeted us with a pleasant smile and polite manor, we ate out every evening but the food each morning was fantastic plenty of variety to suit everyone's taste buds. The pool area was cleaned every morning which made the water more inviting.

The Alva is situated at the quieter end of the main strip in Protaras which is a perfect location as you didn't hear the loud music from the bars. I would thoroughly recommend this hotel for anyone and I would definitely book it again if I return to Cyprus it exceeded my expectations

  • Stayed: September 2012, travelled as a couple
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2  Thank arleney87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alvia, Manager at Alva Hotel Apartments, responded to this reviewResponded 3 October 2012

Dear Guests,
Thank you for your kind comments regarding your stay with us here at the Alva. We place a high value on guest's comments regarding the level of service they receive here at the hotel.
We hope to welcome you back to the Alva in the near future.
Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Alva Hotel Apartments

Address: | PO.Box 30040, Protaras, Paralimni 5340, Cyprus
Region: Cyprus > Famagusta District > Paralimni > Protaras
Amenities:
Bar / Lounge Kitchenette Restaurant Room Service Swimming Pool
Hotel Style:
#20 Romantic Hotel in Protaras
#26 Family Hotel in Protaras
Price Range: £38 - £147 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Alva Hotel Apartments 3*
Number of rooms: 85
Reservation Options:
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Also Known As:
Alva Hotel Protaras
Alva Apartments

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