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“Amateur staff and very basic facilities”

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smartline Lantiana Gardens
Ranked #37 of 65 Hotels in Protaras
Certificate of Excellence
Reviewed 1 September 2013

Thankfully it was only two days and was thus bearable. Unfortunately, the staff is incompetent particularly the manager who found it appropriate to be rude to his own guests by being ironic, talking in a bad manner and implying that we were lying to him for the booking. We booked a sea view studio through a website and not only did we not receive a sea view studio, we received a lousy attitude, no attempt to rectify the situation was made and on top of that the toilet was leaking. In addition, I later realised that the studio we received was the worst in the building, since I saw a lot of the other studios, but the receptionist insisted she gave us the best studio available.

Regarding the bathroom, we realised it smelled very bad the moment we entered the room but we ignored it for a while as it had just been cleaned and the floor was still wet. The smell did not go away and we were forced to buy an air freshener while we also realised that the toilet was leaking onto the floor tiles. When we brought it to the attention of the staff, they realised that there was a problem with the pipes which is no surprise since it was so aged. Unfortunately they could not fix it until the next day because it required a lot of work but we were checking out anyway, thankfully. It was disgusting and this made the experience inhabitable.

Finally, the following issues came to my attention during our stay. The internal renovation must have been done superficially. The curtains let a lot of light in while the glass sliding door would not seal on one side so it was left open leaving our belongings exposed. The hairdryer pulls in the hair as it is old and leaves a burnt smell behind. The towels were worn away with age and felt rough. The breakfast seemed good at a first glance but do not let it fool you. The cheese was off and the jams tasted funny, as though they were expired.

  • Stayed: August 2013, travelled as a couple
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Thank Elina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George I, Manager at smartline Lantiana Gardens, responded to this reviewResponded 2 September 2013

Dear guest,
although we always appreciate constructive comments and we accept criticism allow us to say that your comments are unacceptable, inaccurate aiming to damage the good reputation of apartment hotel rather than giving an objective opinion to other guests. There is a reason why we are top-10 in Protaras and most of our business is based on happy repeating clients staying with us for 1-2-3 weeks.

Room type: You booked a normal studio without any views and instead you were upgraded to a large studio top floor with nice side sea views. You insisted that you booked a room with sea view although your reservation was not indicating anything about the views.
You were very rude both to the reception staff and to the management although they were all very polite and attentive and spent time to explain what you exactly booked. Our staff are experienced professionals well trained but your young age and bad temper did not allow you to see the obvious.

Facilities: Our apartment hotel offers a wide range of facilities all of which listed accurately in our web site and the booking sites all well maintained and updated to modern standards.

Maintenance issue: Only 5 minutes after you reported the problem with the toilet we have sent the technician to fix and clean the floor which he did. You were also offered the option to move to another room for your best convenience which you did not wish to take.

Breakfast buffet: We are a small hotel and we buy small quantities and everything is fresh including the jam and the cheese. We performing quality checks on a daily basis in order to secure that what we serve is good both tasty and healthy.

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95 - 101 of 282 reviews

Reviewed 31 August 2013

This was my second visit to the Lantiana Gardens and it was just as good as my first. I have never re-visited a hotel before this one.Clean,spacious apartments,very quiet very helpful/lovely staff. A nice touch to bring round iced towels and melon in the afternoon searing heat,pool was very quiet,sunbeds always available. Hotel does theme nights - can't comment on that as ate down the strip every night but food always looked good. 5/10 mins to the main strip where there is a vast choice of restaurants and bars to suit everyone. Must mention Marcellos,had 2 amazing meals there,service was excellent and so was the food and wine!!(book in advance to ensure you get a table) Went to Happy Days restaurant,food O.K. service non-existent thats all I can say about that.Fig Tree Bay Beach clean,plenty of sunbeds and very relaxing. Get a bed away from the shoreline as it's much quieter.

Room Tip: stayed in rooms on 4th and 2nd floors no complaints for either as didn't spend much time in them...
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  • Stayed: August 2013, travelled with family
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Thank tracy61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2013

Stayed here for 13 nights on July 11th with my partner and it was fantastic. The location is perfect 5 min walk from fig tree bay and the strip. The hotel was lovely and very clean. Didn't have to get up extra early for sunbeds there was always a few spare whatever time of the day we went. They bring cold towels and watermelon around the pool daily which was a nice touch especially in that heat! Free air con and 5 euros for safe. Most of the staff were lovely and friendly!! Your not allowed drinks+food around the pool unless brought there from the bar which was a shame. 3.50 for a coke which was a rip off!. The strip was great loads of bars and restaurants to choose from we went there every night (Guru does lovely cocktails although expensive, but worth it and great atmosphere!) Fig tree bay is lush, sandy and clear shallow waters. Although the sand gets VERY hot! you literally have to run in to the sea. Breakfast at the hotel was average. Overall we had a fantastic holiday and was not ready to leave!! Protaras is a lovely resort with the best beach on the island! we got quad bikes out which was fun too :)

Room Tip: we stayed on the top floor (305a) and had a pool + sea view, the other side of the hotel was just a...
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  • Stayed: July 2013, travelled as a couple
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Thank ljhxo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George I, Manager at smartline Lantiana Gardens, responded to this reviewResponded 11 August 2013

Dear guest,
thank your valuable feedback and your nice words about our hotel. We are a bit surprised about your comment on our beverage prices since all the items in our menu are the least to say reasonably priced and the price for a coke is €2.20! As with our breakfast buffet we offer a high standard breakfast with plenty of hot and cold choices, a wide selection of bread & pastries, quality filter coffee and fruit juices.
Again thank you for taking the time to review our hotel and we look forward welcoming you soon again on a summer day at Lantiana Fig Tree Bay!

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Reviewed 8 August 2013

A fantastic 11 days stay at the Lantiana Gardens were made to feel welcome from arriving at the hotel. Our room was immaculate and cleaned regularly with clean towels and bedding. Food which was a theme night each evening was delicious and plenty to choose from. The pool area was relaxing and not noisy even though there were plenty of children in the pool. The staff could not do enough for you where they were constantly there for you bringing iced towels and melon round every afternoon and supplying service for you at all times. Entertainment on the strip has excellent tribute bands and plenty of bars and restaurants to suit all ages. I would definitely recommend this hotel for the attention the staff lavished upon you unlike other hotels I have stayed in. Will definitely be booking up again to stay at this fantastic hotel and resort.
Kenny and Andrea - England

  • Stayed: August 2013
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Thank Peacock21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2013

Booked here for one night. We were 3 adults, 1 child and an infant. The manager I spoke to on the phone quoted €130 for the night which I thought was a little steep but the pics on the net and the good reviews convinced me.
When we got there the reception staff were very pleasant and said that even though we were early for check in we could use all the facilities like pool, luggage storage and showers which we did.
The pool was lovely, it was all one level so no fear of the kids going in the deep. They also had happy hour between 4-6 where all cocktails were €3! They also came round with cold flannels, very refreshing in the heat.
Check in went smoothly and the room we were assigned (203) was great. Lots of space for everyone, clean and bright. The air con worked a little too well in the living room, we were actually cold at one point!
All the staff we encountered were pleasant, polite and professional.
Breakfast the next day was plentiful and filling.
We checked out early but the receptionist reminded us that we were welcome to use the facilities for as long as we liked.
I would recommend this hotel 100%.

  • Stayed: August 2013
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2  Thank aprinkibas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2013

Unbelievable value. A superb hotel perfect for families. The hotel is kept immaculately clean and service was very good. For us the location was perfect as although it was 5-10min walk from the main strip, this was close enough and we didn't experience any noise in the evenings. I would recommend and would definitely return.

I have given this five stars.

  • Stayed: July 2013, travelled with family
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Thank Mrs_Pander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2013

From arrival to checkout the team were fantastic. Fresh fruit platter in the apartment on checking in.refreshment towels daily at the pool with freshly cut water melon. A fresh fruit platter for my sons birthday. A box of chocolates each on checking out.
All the above free. The team were there for your every request.
We ate at the hotel once on the Mexican themed night,(they run a different theme each night). The food like everything else was fantastic.
If you are looking for a mid ranged priced holiday you MUST choose this hotel. It rates itself 3/4 star, however the service they provide is a 5 star.
Thank you team Lantiana for making our holiday what it was.

  • Stayed: July 2013, travelled with family
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Thank stejan98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about smartline Lantiana Gardens

Address: Protaras Cavo Greco Avenue 435, Protaras, Paralimni 5311, Cyprus (Formerly Lantiana Gardens Aparthotel)
Region: Cyprus > Famagusta District > Paralimni > Protaras
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Protaras
#10 Romantic Hotel in Protaras
#19 Luxury Hotel in Protaras
#24 On the Beach Hotel in Protaras
Price Range: £48 - £109 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — smartline Lantiana Gardens 4*
Number of rooms: 70
Official Description (provided by the hotel):
Love Lantiana! The newest and one of the most modern Aparthotels in Fig Tree Bay - Cyprus, has just been extensively renovated and upgraded in 2011! Including a wide range of facilities and services, lies on the most privileged location of the relaxing and cosmopolitan resort of Fig Tree Bay.Its superb location allows the holiday maker to be a few meters (50m) away from the resort main stripe and yet right across the serene crystal waters and sandy beach of the multi awarded famous beach of Fig Tree Bay (200m). The Lantiana Aparthotel is ideal for couples and families seeking for relaxing holidays on Self Catering, Bed and Breakfast or Half Board basis.Honeymooners will also love our junior suite apts with breath taking views of the Mediterranean Sea.This contemporary apart-hotel is designed to create an ideal holiday setting. Relaxation and comfort is accompanied by the coziness and friendliness that the apart-hotel is well known for.The public areas include a large fresh water swimming pool, indoor and outdoor bars and restaurants, modern cafeteria, all new fitness room, & tennis court, all new Internet center with modern computers and large playground & swimming pool for children.All apartments benefit from a complete set of modern equipment, including a flat LCD TV 22", wireless internet connection, complete kitchen gear and a balcony with nice furniture. Most of the apartments enjoy sea-views, some sea & swimming pool views and few mountain view.Together with the stylish design in every detail, Lantiana Garderns welcomes you to experience unforgettable holidays of relaxation and comfort surrounded by traditional Cypriot hospitality. ... more   less 
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Also Known As:
Lantiana Gardens Paralimni

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