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“Restaurant is a tourist trap, worst in Mexico, avoid at all costs!!”
Review of Monte Coxala Spa

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Monte Coxala Spa
Ranked #5 of 7 Jocotepec B&B and Inns
Burnaby, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Restaurant is a tourist trap, worst in Mexico, avoid at all costs!!”
Reviewed 4 August 2011

Some friends took me to this restaurant when I was in Mexico last December. It is situated inside the Hotel & Spa complex and has a really nice view of Lake Chapala. However that is all that it has going for it. I had to wait about 35 minutes just to get my drinks. The food took well over one hour. The food was overcooked and tasteless. The waiters there can't take an order, even if you repeat it a few times. They still got it wrong. I've never experienced such terrible service in a restaurant anywhere. The prices are on the higher end of the spectrum and when you compare them to the quality of the food and service, this is highway robbery.

Stayed December 2010, travelled with friends
Helpful?
9 Thank ajmalo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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87 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • German first
  • Italian first
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English first
Guadalajara, Mexico
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 13 January 2011

The place is beautiful, the views you get from the lake are incredible all around the hotel and especially from inside the room,.. there's no phone or TV in the rooms but i think it's better that way to disconnect from the world, the rooms are clean and pretty, the bathroom and shower area doesn't have a door for privacy and the shower has a see trough door glass so maybe for couples it's ok but it was uncomfortable for me, The SPA is great I got a great Facial and an incredible Holistic Massage, after the treatments the therapists prepared us tea in the garden to watch the sunset and it was great, there's also a studio for yoga but i never used it, the thermal waters are clean and good. Now.. my complaints are: the bed mattress is hard as a rock, the staff... is cheerfull, kind and attentive but only when someone its there, there's very few people in charge or something, we wondered around for hours trying to find someone to help us get to the thermal water area, and when we got there for our own exploring.. we needed towels and there was no one there to help us get towels, to my knowledge there's no place where you can go and ask for towels and robes, and I found out that many of the guest there prefer to take their own room bath towels to use outside in the pools of thermal water, the air from the mountain is cold and its horrible to get out the thermal waters without towels to keep you warm........at breakfast the same things happened, we got to the restaurant and no one was there, finally we found a lady setting up tables, we said hello and told her we wanted breakfast and she ignored us, so we sat down on one table and waited and waited for almost 30minutes and no one came to assist us, so we left to have breakfast in another restaurant in town. This place is perfect for a romantic getaway because at night its beautifull and I guess that if you are with your loved one there's no problem if there's no one around. Near the hotel there's a beautiful restaurant named La Vita Bella, the food is excellent, great quality, great view, great atmosphere.. i think it's my favourite place in the world now and it's somehow related to the hotel I Highly recommend to go there.

  • Stayed December 2010
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank KrolinaGdl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Antonio, Texas
Level Contributor
27 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 17 September 2010

There are two resturants and a beatiful Spa. The largest resturant is a grand Palapa overlooking the lake. Thirty foot high palap with beatiful native wood construction. One of the most beatiful settings, great view of the lake and grounds. The food and service were excellent. You can park at the entrance and walk through the grounds to the resturant. The views and grounds are magnificent. Well designed in a Mayan setting. This experience should not be missed. You enter through the Raquet Club and follow the signs to the Spa/ resturant. There are a few very elegant suites on the grounds.

  • Stayed June 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wheelman1104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Monte Coxala Spa

Property: Monte Coxala Spa
Address: Rafael Osuna Oriente #300, Fracc. Raquet Club | San Juan Cosala, Jocotepec 45820, Mexico
Region: Mexico > Jalisco > Jocotepec
Amenities:
Bar / Lounge Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #5 of 7 B&Bs / Inns in Jocotepec
Number of rooms: 11
Also Known As:
Monte Coxala Hotel Jocotepec
Monte Coxala Spa Jocotepec, Mexico - Jalisco

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