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Polo Orchid Resort
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    Reviews (221)
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    Show reviews that mention
    All reviewsseven sistersprivate plunge poolexcellent locationclear viewvery nice place to stayfood qualityour honeymoonmust visit placeheaven on earthawesome experiencemodern amenitiesscenic beautyheavy rainspecial thanksbeautiful propertycity lifecomfortable stay
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    197 - 202 of 221 reviews
    Reviewed 17 October 2013

    Location wise the hotel is very good, right opposite to the 7-sisters fall. But the rooms are quite overpriced. Bathroom is ver small and not up to the mark considering the room rent.
    Food is nothing much to talk about but then you do not have any other option nearby.

    The bed was very uncomfortable and the two single beds slide apart if you move much so people staying with small children and letting them sleep in the middle should be careful.

    Throughout the evening the power was off and on. The generator was working but it was very disturbing and irritating when the power was off and on at a frequency of 3 times in 10 minutes. As a result we could not watch the television much and there was no other entertainment in the evening.

    Alert - Do not buy any handicraft from the hotel, they charge you exorbitantly. We bought a flower vass for Rs. 200 which is available in Shillong for Rs.120 in Govt. emporium and with a little bit of bargaining for Rs.100 in any private shop in Shillong.

    Now the most pathetic part is the service at reception and the manager Manas in particular. When we checked in, they told us that our booked room, the Orchid Room is already occupied and so they are providing us with a superior cottage room. We were displeased as we heard that the view is great from that room. The cottage they first provided was the farthest one in the ground floor with no view and later on checked that it was very scary in the night. When we protested they shifted us to a first floor cottage next to the reception with relatively good view of the falls. But throughout, Manas the manger lied that there is no view from any of the rooms. Instead of being apologetic for their mess up, he was urging us to check in quickly as more guests will be coming which was agian a lie. We checked in the night and the first cottage that I mentioned earlier was unoccupied. When asked in the morning he again lied that the guests came in the evening. Service overall was average and the attitude of Manas was not aligned to the hospitality industry. I checked the reviews and found earlier allegations against him personally and when I informed him that people are unhappy with his behaviour with the guests he was still smiling and said he can't do anything if some people have problems with him. Note for the promoters of the hotel will be that you will be losing out on customers if you keep such a pathetic manager at helm with so much attitude and carelessness and so much less concern for the guests.

    Strongly disapprove and discourage people to stay here as it is highly overpriced and has rude people in charge who does not know how to behave with guests.

    Room Tip: Try to stay nearer to the reception and on the first floor if you are staying in the cottages. Avoid staying on the block furthest from the reception.
    • Stayed: October 2013, travelled as a couple
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    Thank deepmajumder
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Reviewed 3 September 2013

    Awesome place,that is,Cherrapunjee! But somehow my stay at this resort was not up to the mark! The food is not worth talking about.Room rates are expensive. The location is spectacular,but somehow they should have made it more in to an affordable resort. 4000Rs,for a single night is totally not worth it!

    Room Tip: Just check it out before you decide to stay the night or nights!
    • Stayed: August 2013, travelled with friends
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    1  Thank jolanog
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Reviewed 6 August 2013

    Stayed at Polo Orchids Resort at Cherrapunji for one day with my family from 04th August to 5th August . The location of the resort is bang opposite to the seven sister’s waterfall and I think the view from the room is the best thing one can enjoy at the hotel. The room rents are quite steep considering the facilities the hotel is offering. It has only one restaurant .In cherrapunji one has nothing much to do after 4pm and the hotel lacks in entertainment or to keep the kids busy after 4pm. There is no facility for any outdoor or indoor games or gym etc. Room size is quite good but bathroom needs up gradation. Overall I would call it good considering the view but definitely needs improvement.

    Room Tip: take Umbrella and some indoor games with u.A jacket would be good addition as it gets little bit windy and cold in the evening
    • Stayed: August 2013, travelled with family
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    Thank rajtrips
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Reviewed 29 May 2013

    Average hotel. Little overpriced as there is no place to stay in Cherrapunjee except this one.
    Breakfast was nice. Room service was quick. Food was nice. No wifi. Hotel Staff are not that
    friendly. Overall good option to stay in Cherrapunjee.

    • Stayed: March 2013, travelled with family
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    Thank AdriAnanda
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Reviewed 8 May 2013

    Had a marvellous stay & experience with good ambience and location xcellent staffs,this was our honeymoon, and it went beyond our expectations, from beginning to end the service was world class! the food was incredible . A cozy room best for honeymoon couples. overall this was probably the best holiday we have ever had! Keep It Up

    • Stayed: May 2013, travelled as a couple
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    2  Thank SANGHAMITRA82
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Hotel_Polo_Towers, Guest Services at Polo Orchid Resort, responded to this reviewResponded 11 August 2015

    Dear Guest,

    It was a pleasure to have you stay at Polo Orchid Resort-Cherrapunjee’s finest hotel and thank you for sharing your feedback on TripAdvisor.

    We are delighted to know that you had enjoyed your stay at our hotel. Your note complimenting our services and facilities is greatly appreciated. We are grateful that you had chosen our resort as your honeymoon destination.

    It is due to guest like you that we have been awarded the World Travel Brands Award for "Leading Luxury Hotel Chain in Eastern India" and this reflects our standards on service, cleanliness and guest communication too.

    We look forward to your continued visits and assure you of our best service and attention at all times.

    Thank You,
    Warm Regards,
    Guest Services.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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