Having written a carefully balanced review of a disappointing visit with my family in August 2013, I received a message from the General Manager saying he couldn't find my booking to assess my comments. I explained that I used a pseudonym and gave my real name, expecting at least some sort of apology or perhaps even an olive branch to make up for the very expensive and hugely disappointing stay we'd had.
I have heard nothing, not a thing!
January is not a busy time and I have purposefully given the hotel plenty of time to get back to me.
Having had one decent stay a couple of years before, I had expected better. Since you clearly do not value your customers I can assure you now that we will definitely not be back.
I have been looking after customers in my own work for many years and the mantra "the customer is always right" (even if you don't think they are) clearly doesn't hold true here. I suggest the General Manager takes a short course in customer care.
- Official Description (provided by the hotel):
- Set between two lakes and surrounded by Fells in an area of outstanding natural beauty, the Bridge Hotel is situated on a site which has been occupied for over a 1000 years. Licensed as a Coaching Inn in1735 it has evolved into a luxury traditional Lakeland hotel offering a warm welcome, comfort and attentive service. Innovative chefs provide excellent, freshly prepared, locally sourced, quality food both in the dining room and bars. ... more less
- Reservation Options:
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- Also Known As:
- Bridge Hotel Buttermere, Lake District