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“A cold place” 3 of 5 bubbles
Review of Palazzo San Lorenzo Hotel & Spa

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Palazzo San Lorenzo Hotel & Spa
Certificate of Excellence
Rio de Janeiro, RJ
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“A cold place”
3 of 5 bubbles Reviewed 31 May 2013

Although it was spring the weather was very bad, rainy and cold. The hotel had no heating! The room was freezing cold and very unpleasant. The first member of the staff we´ve complained at, lied to us telling it would soon turn the heating on, the second one told us the truth: the heating was not going to run (!!!???) At the restaurant we were kept waiting for ages to be served and the maitre was very cool about it. In the bathroom the shower with hydromassage didn´t work.
The only good thing was the spa. The massage was good as it was the indoor pool.
Won´t be going back.

  • Stayed May 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank MarcosBr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
palazzo_san_lorenzo, Direttore at Palazzo San Lorenzo Hotel & Spa, responded to this review, 7 June 2013
Dear Guest,

I’m sorry you did not enjoy the stay in Palazzo San Lorenzo.
Unfortunately the weather during your stay was really terrible (end of May).
We hope to have you once again as our guest in a better season.
Regards,
Renato Zordan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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870 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (28)
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Munich, Germany
Level Contributor
92 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 26 May 2013

Palazzo San Lorenzo was the only "real" hotel that we stayed in during our trip through Toscany. We had been staying in B&Bs and Agriturismos before. That said, this was a nice switch to an absolutely professionally managed and pristine hotel. Our room was quite nice and stylish, as was the entire palazzo. The location is good - outside the Centro Istorico, so you can easily find it by car and yet it's close enough to the center that you can walk everywhere. However, the hotel could be situated in every town or city of the world. Coming from very charming little B&Bs, we found it a bit too sleek. But since that's what you book, it is a very nice place to stay.

  • Stayed May 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank stimela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 11 May 2013

Our stay at Palazzo San Lorenzo was wonderful. The rooms had clearly been remodeled recently and were clean and in great shape. They were fairly large and the bathrooms were nice. The staff was great and very helpful. There is parking down the road a bit but there are 15 minute only spots for you to unload your luggage so there is no problem. The old town of Colle Val d'Elsa is so charming but there are some funky narrow one way streets so don't just drive anywhere. We will definitely be back and will definitely stay there. The only drawback is the room comes with a shower or tub. We got a shower but missed having a tub. The spa has a hot tub but it's a bit pricey to use and it closes at 8. I did have a massage at the spa and it was nice. Also, this was one of the less expensive hotels we stayed in but definitely the nciest of the trip. We used this as a home base to drive all over tuscany and even took a train from a neighboring town (poggiobonsi) to Florence for a day trip. It was about a 1 hour train ride but much much nicer than staying in Florence which can be very noisy and expensive.

  • Stayed May 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank julie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vejby, Denmark
Level Contributor
54 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed 7 May 2013 via mobile

We had a four day stay here early in the season. We had room 205 which was a spacious, modern, deluxe room on the second floor with the most amazing view of the old city. Great bed and a whirlpool/massage bathtub. The shower was hard to operate (but the fancy kind with a whole panel on the wall spraying water). It was (very successfully) converted from a hospital three years ago so everything is new and fresh. We missed an iron, more hangers for a longer stay and better WiFi, but we had a great stay and will definitely be back. The staff was very helpful (especially Elena), both with our inquiries before arriving and during our stay. Breakfast buffet was good except on the third day where, for some reason, the waiter wasn't attentive and the fruits weren't fresh. Below the hotel is a great and very cool spa with steam bath, sauna, relaxation room, pool with various massage jets, etc. it was 20€ but worth it. It is a charming little town and a great base for touring the region. In particular I will mention, the wine yard Fattoria di Fugnano in San Gimignano, the amazing CRC crystal glass outlet, Montalcino, Montepulciano and Siena, but first and foremost the Orcia wine road which, without comparison is the most beautiful drive I have even taken. Go here, go here, go here :-D

Stayed April 2013, travelled as a couple
Helpful?
2 Thank Lars G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
31 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed 6 March 2013

This is an old hospital that has been converted into a modern hotel. Nicely appointed rooms, friendly and knowledgeable staff, great breakfast spread = would wholeheartedly recommend this hotel to other travelers looking for a nice hotel in Toscana.

The town itself is small, but makes for a nice base, or a lovely overnight stay.

Room Tip: Go for the rooms a step up from basic - ours had a view of the rolling Tuscan countryside.
See more room tips
  • Stayed October 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Flubetti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rome, Italy
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 18 February 2013 via mobile

Good central location in val d' Elsa, convenient to other towns. Support staff friendly and helpful both in bookings and advice on good places to eat. Hotel restaurant simple, good, reasonably priced. Spa good. Good package of amenties for having brought in a group to celebrate a birthday. Would certainly return.

Stayed February 2013, travelled with family
Helpful?
2 Thank JeffT535353
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lexington MA
Level Contributor
60 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 22 January 2013

We stayed for just one night but would have been happy to linger for a few days. Our brief visit did not allow time to try the inviting spa or to see much of the town. Our large room was well equipped, with a luxurious bath. The buffet breakfast was outstanding in variety and quality of food.

  • Stayed October 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank RPMc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Palazzo San Lorenzo Hotel & Spa

Property: Palazzo San Lorenzo Hotel & Spa
Address: Via Gracco del Secco 113, 53034 Colle di Val d'Elsa, Italy (Formerly Palazzo San Lorenzo)
Region: Italy > Tuscany > Province of Siena > Colle di Val d'Elsa
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #1 of 10 Hotels in Colle di Val d'Elsa
Price Range (Based on Average Rates): £
Hotel Class:4 star — Palazzo San Lorenzo Hotel & Spa 4*
Number of rooms: 48
Official Description (provided by the hotel):
Palazzo San Lorenzo is located in Colle Val D'Elsa between Siena & Florence - San Gimignano & Chianti. Is a perfect mix between ancient charme and modern comfort. 48 Rooms furnished in a warm contemporary style with wood floors, comfortable beds and marble bathrooms. Palazzo San Lorenzo offers a restaurant in the ancient chapel of the building, a wellness centre with heated jacuzzi pool. For business offers also 2 meeting rooms. ... more   less 
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Also Known As:
Palazzo San Lorenzo Hotel Colle Di Val d`Elsa
Palazzo San Lorenzo Hotel & Spa Tuscany, Italy - Colle Di Val D'Elsa

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