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“Not 4 star...Charming, but best to avoid...”

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La Locanda del Ponte
Ranked #1 of 1 Hotels in Monticiano
Reviewed 23 June 2013

Husband, 4 year old son and I were supposed to stay 5 nights at this hotel. Upon viewing the room we noticed major problems right away:

Non-working, very small portable style shower (would not drain and no water pressure)
When attempting to turn on the air conditioner, a machine of sorts would turn on, blow out warm air, and also fill the room with an extremely moldy and musty smell that forced us to open the windows (that had no screens on them)
Toilet would not stop running (they did come by and fix this later that day)
When touring the property, the pool had a green tint and had many patches of green mildew. We clearly knew this was not a safe swim zone and would not be able to utilize the swim area.

When I went to the front desk Sunday evening, they put the items on a list for their service man and said it would be taken care of. We went to dinner at the onsite restaurant, returned to the room, and the air conditioner and shower were still not working. The front desk said that the service man said it worked fine and that he was now gone for the night.

So basically we were not to have any working air conditioner with a young child, 35 degree weather, and all the rest of the rooms were booked so there was no option to switch. As we had NO other option, we stayed in the hotel that night and had an extremely uncomfortable sleep, and no showers. Counting on the hotel to switch us to a suitable room the next morning.

The next day, they had one other room for us to inspect for a switch. More problems. Same issue as the other air conditioner, only blew out warm air. A massive colony of large black ants had come in the room at the back door that lead to the patio (the desk staff said that this room had not been cleaned yet, and that they had a special spray that would dose the room with before we would stay in there...great).

We expressed our frustration to the front desk staff at night and in the morning after we were without any options. We were basically told a couple of things "This is not my fault, I will tell my morning colleague.", and then from the morning colleague that "No other guests have complained about their air, so we don't know what to say". I explained that I cannot account for the other guests' rooms, perhaps we had a couple of bad 'lemon' rooms, and the front desk staff shrugged his shoulders at me and began attending to another guest.

Our choice was pretty much made for us and we had to check out of the room and find other suitable accommodations. Still working on getting a refund for the unused nights. Even at the budget rate that this hotel offers, not worth it and there were much more suitable hotels nearby that we found that had 'working' air.

  • Stayed: June 2013, travelled with family
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Thank RachelR202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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25 - 31 of 417 reviews

Reviewed 22 June 2013

Wonderful hotel in the heart of the Tuscan tranquility just off the main road it is an advantage but it does not bother at all.

Cute pool.

Rooms are spacious and clean. We had a rear view with hills and sunrise, so really enjoyed the room.

Hotel staff was wonderful, welcoming, attentive, and very helpful and very nice.

Although it has a number of things that require improvement!

The breakfast was poor and no vegetables at all.!! (This is a 4 star hotel?)
Do not let us know that you can order coffee cappuccino just in case we saw someone ordering so we understood.

We ate dinner at the hotel and it was reasonable, nothing more. About 65 euros on average for 4 people.

WIFI 3 euros for 24 hours. Expensive, and gives an unpleasant feeling ...

Once we were asked to pay on a towel in the pool 2 euros.

It is important to know, there is no nearby supermarket or grocery store where you can buy simple groceries have to go to a nearby town or even Siena to purchase products.

I'm sure these things will be improved if the hotel will be even more in demand.

And although everything is very Nihnno and price worth the money.

  • Stayed: June 2013, travelled with family
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Thank moshik1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 May 2013

Great location for exploring Tuscany.
Staff helpful and friendly.
Comfortable rooms.
Good breakfast.
We booked through a Groupon deal with car hire for 5 days and were amazed with the place and area.
It was well worth the money.

  • Stayed: May 2013, travelled with friends
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Thank notaclue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 March 2013

I stayed at this hotel for 1 night during my trip to Tuscany. I was on the way to Florence after some days in Siena, Montalcino, Montepulciano, Pienza and it was a good option.
We paid ~ 50 euro for 2 people and hotel was really reasonable for the price. Clean room, breakfast ok and good staff.
There are only 2 concerns... first one is that air conditioning was not working because it was not summer time (and it was a little bit hot that night) and the address is not so easy to find even using GPS (address does not match) ... so, print some maps before ...
If you are planning to use this hotel as a base for Tuscany ride, I do not recommend. Try to find something more close to Siena.
Hotel is above average if you take in consideration price ... so, I could recommend ...

  • Stayed: September 2012, travelled as a couple
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2  Thank fredpio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 October 2012

The room was big and confortable. Good value for money (48.75 €).
There was only 2 employes for more than 100 people for breakfast, there was a great confusion, but the 2 of them were very helpful and kind, and tried to do what was possible.
The room wasn't very clean. For a 4 star hotel no free wi-fi is unthinkable nowadays. (1€ for 2 hours in the hotel lobby). The hotel seems to need some refurbishments.

  • Stayed: October 2012, travelled as a couple
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Thank Luis M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 October 2012

I had booked this hotel on line and was pleasantly suprised with the hotel and its surroundings when we arrived.
the hotel dates back to the 16th century , the rooms are spacious but very noisy.
Internet only available in the lobby. Restaurant is excellent booth for dinner and breakfast. The wild boar goulash is to die for.
Hotel is perfectly located for days trips to Sienna and all of the other medieval cities in a 30 km radius

Stayed: October 2012, travelled as a couple
Thank TRIPSPJLEE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 October 2012

We stayed 4 nights at this charming restored 17th century inn. It was easy to find driving from Siena on the SS223 and it is a beautiful location. Although the temperatures were still warm, 25+, the swimming pool was closed on September 15th. The breakfast buffet was very good and you can order eggs cooked to order if you wish. The restaurant food for dinner was also very good and reasonably priced. We used this as a base to drive around Tuscany and thoroughly enjoyed it. The only down side was that the internet signal was not available in the rooms and poor in the reception area.

  • Stayed: September 2012, travelled as a couple
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Thank The_Travel_G0ddess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about La Locanda del Ponte

Address: Localita Ponte a Macereto, 53015 Monticiano, Italy
Region: Italy > Tuscany > Province of Siena > Monticiano
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Monticiano
Price Range: £118 - £121 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — La Locanda del Ponte 4*
Number of rooms: 63
Official Description (provided by the hotel):
In the enchanting atmosphere of the Tuscan countryside, only 19 km from Siena, stands Locanda del Ponte. An old Tuscan country house, where history, art and culture meet up to delight sight and spirit. Completely renewed, thanks to a careful reconstruction, the Hotel offers a special kind of hospitality which joins tradition and innovation. ... more   less 
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Also Known As:
La Locanda Del Ponte Hotel Monticiano
La Locanda Del Ponte Monticiano, Italy - Tuscany

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