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“changed since last visit”

Premier Inn Leeds South (Birstall) Hotel
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Premier Inn Leeds South (Birstall) Hotel
Ranked #1 of 1 Hotels in Drighlington
Certificate of Excellence
Preston, United Kingdom
Level Contributor
52 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“changed since last visit”
Reviewed 18 December 2012

i stayed here two nights and first night quiet although very cold room-second night a few guests from an 18th party were staying on ground (and upper) floor where several families with kids were(mine included)and noise and revelry went on past 4am! restaurant staff great as always but very busy so had quite a wait for food on saturday evening.breakfast much quicker and better value as kids eat free.

Room Tip: quiter rooms at back near carpark i believe
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  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank caz c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whitbread-77, Naina - Social Media at Premier Inn Leeds South (Birstall) Hotel, responded to this review, 20 December 2012
Thank you for your review.

It really matters to us that our guests have a comfortable nights sleep, and I am sorry that on this occasion we failed to provide this due to the noise disturbances you encountered throughout your stay.

Please be assured that all your feedback is very important to us as we endeavour to meet all our customer’s needs.

We hope to welcome you back in the future.

Naina Online Customer Service Team,
Whitbread Hotels & Restaurants.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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257 reviews from our community

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95
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • Any
English first
United Kingdom
Level Contributor
100 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 194 helpful votes
Reviewed 4 December 2012

We had a nice stay at this hotel, the lady on reception was lovely and interacted with the kids great and gave us loads of information about what to see and where to go. the room and particularly the bathroom were quite dirty, under the toilet seat was filthy and there were hairs in and around the bath.

  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jodieh12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H_Chapple, Manager at Premier Inn Leeds South (Birstall) Hotel, responded to this review, 7 December 2012
Thank you for taking the time to write a review regarding your recent stay at the Leeds Bradford South Premier Inn.

At Premier Inn we strive to reach the highest standard of cleanliness and i am very sorry to hear that on this occasion we failed to achieve this.

I have personally looked into this matter and new processes have been put in place to ensure that we reach the high standards that we expect.

If you would like to discuss this matter furthur please do not hesitate to contact me either by phone on 01132879132 or by email at pitl.leedsbradfordsouth@whitbread.com.

Kind regards

Haydn Chapple

Premer Inn Team Leader
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fleet, United Kingdom
Level Contributor
43 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 22 November 2012

Premier Inn seems to vary from quite excellent to pretty poor this one was basic and had poor heating very poor TV and empty condiments in the bathroom.
Might have to stay again if an alternative not available.
By then they might have picked up so may well give another go

  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FleetRacer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whitbread-77, Naina - Social Media at Premier Inn Leeds South (Birstall) Hotel, responded to this review, 26 November 2012
Thank you for your review.

At Premier Inn our main objective remains to deliver a high level of customer service in all our establishments. We apologise for the service you experienced at our hotel.

Your comments have been noted and will be duly investigated by both Head Office and the Management Team at our hotel.

Please be assured at Premier Inn we take the service provided to all our guests very seriously and your feedback will be duly followed up.

Once again thank you for taking the time to review your stay we do hope that we can welcome you back to Premier Inn in the future.

Naina

Social Media Team,
Whitbread Hotels & Restaurants.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ipswich, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 November 2012

Friendly and efficient at check in and - as I needed to sleep during the day and work at night - I was given a quiet room upstairs at the end of the corridor. On the last day the receptionist arranged a later check out at no extra cost to allow an extra bit of snooze time - very thoughtful. Restaurant next door is good with special mention for the real Costa coffee machine with free refills. Good location for motorways and to get to Leeds town centre. Big retail park very close by which was handy for M&S food amongst other things. Overall, very good experience and, despite other conmments, the wi-fi seemed fine to me.

Room Tip: Room 43 for night workers is quiet during the day.
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  • Stayed October 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DavidB-SFK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
54 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 17 October 2012 via mobile

Hotel up to the usual Premier Inn standard, but don't bother with the Internet. I was going to use the WiFi to type this report but it would not load the pages. WiFi connectivity is patchy at best, but even when connected the Internet link is pathetic. I tried to run speed test apps but they failed to record actual data.

Stayed October 2012, travelled on business
Helpful?
Thank LesUKgeordie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DERBY
Level Contributor
70 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 9 October 2012

A Premier Inn with views over the hills. Close to J 27 M62 and near Bradford and Leeds. Helpful staff and a pleasant pub alongside where breakfast is served. The rooms and food are of Premier Inn standard. If you book a meal deal you get evening meal and a drink and breakfast for £22

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank STEVE D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colchester, United Kingdom
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 28 August 2012

The hotel is clean and great for families. I was nice to have two proper beds for my boys instead of z-beds or the like. We stayed two nights as we were there for a family wedding, and I would recommend. The staff are great, as they are at all Premier Inns (as far as I can gather from my experiences). Wifi was availiable, and the TV's have Freeview - can't complain about anything here.

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank allypally2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Leeds South (Birstall) Hotel

Property: Premier Inn Leeds South (Birstall) Hotel
Address: Wakefield Road | Drighlington, Drighlington BD11 1EA, England
Region: United Kingdom > England > Yorkshire > West Yorkshire > Drighlington
Amenities:
Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Drighlington
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Leeds South (Birstall) Hotel 3*
Number of rooms: 42
Official Description (provided by the hotel):
Less than 20 minutes from Bradford, Leeds and all the big name stores at White Rose Shopping Centre ... more   less 
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