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Ibis Den Haag Scheveningen
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Reviews (478)
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All reviewsden haagthe hotel staffsuperior roomlots of restaurantscold cutsstayed for two nightsbusiness tripcomfortable bedthe location is perfectmin walkyogurtsea viewtrambeacheurosfamiliykurhaus
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2 - 7 of 478 reviews
Reviewed 4 weeks ago

We stayed 3 nights at the Ibis Den Haag Scheveningen during the Pentecost holiday.
First of all, I'd like to mention that the overall impression of the hotel itself is great. It is perfectly located, you can reach the beach, restaurants, the Kurhaus and the theatre within minutes and the line 1 Tram to Den Haag city centre can be found directly in front of the hotel.

However, we made very, very bad experiences with the reception staff.
It all started upon arrival when the girl at the reception could not find our reservation which we made, payed and had confirmed via Travelbird. The girl was totally unable to cope with this situation and instead of trying to find a quick solution to the problem she let us wait - me at the reception desk, my friend outside in the car waiting for her to open the parking. However, we finally got our room and thought this would be it, although it was not the best start to a relaxing weekend.

Two days later when we came back from our day trip we found a letter in our room saying that we extended our stay but have not payed for it. We were asked to come to the reception as soon as possible.
At the reception there was another girl working. We explained the situation all over again. She had a look in the system, apparently fixing the booking, then apologized saying there is quite a lot of new reception staff that is not really familiar with everything yet and invited us for a drink at the bar. Fine - we thought.

On the next morning we were ready to check out. There was the girl from the first day working again, asking us for the room number. We told her. We thought she was kidding when she said that we owe the hotel about 740 euros for the "yet unpaid and extended nights". That was the moment I really got angry about the situation. How can that happen? Same mistake several times? Is there any kind of communication between the hotel staff? After discussing with her and telling her again that we paid to Travelbird, she said it was ok and we left.

I am working at a tour operator myself and I am used to coping with situations like this and what I can say is that the whole situation was handled completely unprofessionally and dampened our overall impression of the hotel and our holiday a lot. Hopefully they train their reception staff soon so future guests will not experience situations like that.

  • Stayed: May 2018, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank tine128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

We stayed here briefly during a family trip ahead of a relocation and we were planned to stay for the week, which would have been fine if I was on my own and travelling on business, but we wanted a bit more comfort with three of us so moved up the road.

However, on the short time we were there the staff on reception were supremely friendly and helpful. Breakfast was a good selection and tasty and the location of the hotel is excellent for the beach and restaurants around.

  • Stayed: May 2018, travelled with family
    • Value
    • Rooms
    • Service
Thank GuyWoodhouse007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 May 2018

I have arrived, looking for a parking slot, as it was advertised that it has, then i was shoked that only 10 places or even less, while they have 90 rooms at least!!
there were no place to park in 2 KM radius!!

  • Stayed: May 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Mohamed N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 April 2018

The staff are courteous and helpful. I forgot my phone charger and they provided me with the charger for free. The hotel's location is very convenient---just a walking distance to the beach, to the casino and to the restaurants. Our room was spacious and clean.

  • Stayed: April 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank jojen62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2018 via mobile

Three star proporty; A decent place to stay in a low budget close to beach.
Staff is curteious and cooperative. Room was neat & tiedy. However, a few things could add value I.e., bathroom accessories need marked improvement, no sleeper shoes in rooms. Breakfast menu is ok.
Overall satisfying experience - decent value against money paid.

Stayed: March 2018, travelled on business
Thank Muhammad Zafar I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A P, General Manager at Ibis Den Haag Scheveningen, responded to this reviewResponded 2 April 2018

Dear Muhammad Zafar,

Thank you for your kind review! We would love to welcome you soon again in our hotel.
Ibis Den Haag Scheveningen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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