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“How you know that customer service really matters”
Review of Sibani Perles

Sibani Perles
Ranked #1 of 8 Shopping in Vaitape
Certificate of Excellence
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Attraction details
Owner description: Didier Sibani began his interest in Tahitian Black Pearls working alongside Coco Chaze on the atoll of Manihi in the Tuamotu Archipelago. In 1973, Sibani established himself as one of the pioneers of the Tahitian Pearl Industry. By 2001, the SIBANI Pearls group has grown to 69 boutiques around the world. At the heart of the Polynesian South Pacific, lies our flagship retail store in Vaitape, Bora Bora. We create a local and comfortable atmosphere through our bamboo decor and friendly professional staff, whom are well educated in the history and value of the Tahitian Black Pearls. We pride ourselves in educating our clientele about every bit of the production process concerning the cultured pearl. Our selection includes an overwhelming variety of pearls in all shapes, sizes and grades. Matched with pendants, earrings, and necklaces of silver or gold, we assist our clients to find their unique pearls, to highlight their unique persona. Open from 9am to 6pm Monday through Saturday. Closed Sundays.
Westcliffe, Colorado
Level 5 Contributor
72 reviews
30 attraction reviews
common_n_attraction_reviews_1bd8 47 helpful votes
“How you know that customer service really matters”
Reviewed 14 June 2014

So, there we were at the end of our vacation in French Polynesia. It's a Sunday, and we leave for the airport in the morning...

We had been on a cruise ship that had stopped in Bora Bora a few days earlier, and I had seen a ring at the Sibani store - but then wasted away my time before the last tender to the ship and never made it back to Sibani to purchase it. Then we flew back to Bora Bora for 2 days at the Hilton, but couldn't get to Viatape on Saturday to purchase it either. My fault, my loss - NOTHING is open in Viatape on Sunday. Or is it?

Just on a lark, I telephoned the Sabani store around 11am - and someone answered! He said that he was there doing paperwork, but would be happy to open the shop for us if we caught the Hilton shuttle boat and came by. When we got there, we were surprised to meet Mr. Sabani himself. He tries to stop by each store for a few days several times a year, and happened to be in Bora Bora doing paperwork that day.

Not only did this lovely and gracious man help us with the ring purchase, but when I saw a pearl that I liked a little better (slightly lighter blue to match earrings I had already purchased in Moorea), he went back into the workshop and swapped the pearls for me on the spot. Then he helped me shop for some aubergine earrings, and by the time I was done with all my debating and deciding, he had spent 3 hours with us! What did he say when we thanked him? "It's important to me to spend time with customers, to know what they like and what they are looking for when they shop. It was no trouble at all."

This very prominent businessman could have just as easily said "Sorry, we are closed on Sundays" and hung up - it would have been an easier day for him. To me, this shows a true commitment to his customers, and to having the best jewelry available for them to be able to purchase while in Bora Bora for a reasonable price. And by the way - the designs there were lovely, and much less expensive than the very pretentious stores right by the docks. Well worth the 3 or 4 minute stroll down the street to Sibani.

I highly recommend this shop when in shopping for pearls in Bora Bora - you won't go wrong with making your purchases here!

Visited June 2014
Helpful?
Thank copperrosemaiden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Didier S, Propriétaire at Sibani Perles, responded to this review, 17 June 2014
Dear guests,

It really was a pleasure for me to meet you and thanks a lot for your nice message.
Yes if we want to serve correctly to our clients we must to spend time with them to understand their needs and what they are waiting from us.
I always say to my staff that the client is OUR BOSS and we must to make our best to serve them and that always. They have so many shops who do not care the clients that they forget the quality, respect and services.
As expert for the U.N. and the first jewellery who sale pearls and jewels for Tahitian Pearls in the world, I must to give the example to the the other jewellery shops and I do that from 45 years now.
Thanks again and I hope to see you again in one of our jewellery anywhere in the world.
Best regards
Didier Sibani
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Austin, Texas
Level 3 Contributor
14 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 11 helpful votes
“Beautiful jewelry and lots to choose from”
Reviewed 25 May 2014

Arrived recently on a Holland America cruise and our shopping guide recommended a visit to the Sibani jewelry shop. It was quite a treat, and I was able to find a lovely silver pendant with a black pearl attached. Everything looked good quality, with a wide variety of prices. I would recommend anyone to visit.

Visited April 2014
Helpful?
Thank Diana1326
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Didier S, Propriétaire at Sibani Perles, responded to this review, 27 May 2014
Dear Guest, Ia Orana e Maeva,
Thank for your nice message. That help us to know about our client feeling as we consider that the client is the most important people in our company.
Thanks again and hope to see you one day in one of our shop.
Please remember our pearls are life time guaranty and only our company give this exceptional guarantee because we check all our pearls with an X-ray machine.
Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seignosse, France
Level 1 Contributor
3 reviews
“Your first & last stop for pearl shopping on Bora Bora”
Reviewed 26 March 2014

After all these years of visiting French Polynesia, I must admit we were still amazed this time when we walked into the Sibani Perles jewelry store in Vaitape, Bora Bora. Both my wife and I have worked in the pearl industry and we've seen our fair share of beautiful pearls, but entering this particular jewelry store is a treat every time, and we never leave without a few pieces of pearl jewelry to share with family and friends back home. Bora Bora, is, after all, the Pearl of the South Pacific ! Multi-colored, very lustrous pearls, & settings that enhance without overwhelming the natural beauty of the pearls, together with some of the finest pearl strand necklaces on the market, have consolidated the reputation of Didier Sibani as one of most respected pioneers of the Tahitian pearl industry. It isn't easy to remain at the top for so long with all the competition there is around nowadays, but Sibani Perles have managed to do just that for the past few decades. If this isn't a good enough reason to shop at Sibani Perles exclusively next time you visit Bora Bora, I would't know what is. Thank you Didier Sibani, for all your efforts and generosity in promoting one of the most remarquable gems on the planet, the Tahitian pearl !

Visited April 2013
Helpful?
Thank Haapiti1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Didier S, Propriétaire at Sibani Perles, responded to this review, 27 March 2014
Dear Client,
Thanks a lot for your message on Trip Advisor. It's really important for us to received this kind of recognition and specially when it's coming from a client ho already work in the Pearls business and know how to recognize the quality of pearls. In Bora Bora we can find the worse and the best and in a tourist place we must to pay a real attention to those points. Thanks again
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Francois, Guadeloupe
1 review
“THANK YOU AGAIN AND AGAIN”
Reviewed 11 February 2014

Once again, I had a wonderful experience buying a piece of jewelry from SIBANI Pearls. The bracelet I wanted was a special order, and your team did everything possible to guarantee I get exactly what I wanted. I was notified of the progress of my order at all times, and the price was exactly as quoted. It is the perfect match to the pearl necklace I recently purchased, and it is the nicest set of white gold jewelry I own. Your jewelry is of the finest quality, and the designs offered would please every taste - you have a large selection of both traditional and new designs.
I can't thank you enough for everything - I will definitely be back - again, and again, and again

Visited December 2013
Helpful?
Thank Thierry d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Didier S, Propriétaire at Sibani Perles, responded to this review, 13 February 2014
Google Translation
Chez Client IAORANA.

Merci pour vos compliments. Chez nous le client est roi et nous faisons ce qu'il demande avec le plus grand soin possible et avec les meilleures qualités de perles et de matières premières. C'est notre devoir et notre fierté. Nos ateliers de fabrications disposent des bijoutiers créateurs les plus compétents et sommes équipés d'outils très performants. Ce sera avec grand plaisir que nous vous servirons à nouveau lors de votre prochaine visite dans nos îles ou dans l'un des nombreuses bijouteries dont nous disposons autour du monde.
Respectueusement.
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Bali, Indonesia
1 review
“THANKS TO ALL OF SIBANI PEOPLE”
Reviewed 10 February 2014

Yuriko was the most helpful and patient person that I have ever worked with.
I have never choose a pearl ring before and didn't have any idea of what it entailed. She explains me all the story about the bird of a pearl and I really feel safe after her explanations.
I hope your company appreciates her . A kind and pleasant person like her must be very hard to find. I ordered around $1800.00 worth of ring from Yuriko. Because you have a good product but most importantly because Yuriko was so "clean" and helpful. Thank You and never loose those nice person.

Visited December 2013
Helpful?
Thank Yayak2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Didier S, Propriétaire at Sibani Perles, responded to this review, 11 February 2014
Dear client Iaorana,
I am very happy to see that you appreciate our shop and specially our seller who know very well the pearls. For sure they learn a lot before to have the right to sale some pearl or jewel but the most important that is they love pearls and have a strong respect for our clients.

"Smiles" instead blank looks, "Courtesy" instead of being impolite, "Helpfulness" instead of not caring, "Warmth" instead of insincerity, "Understanding" instead of a close mind, "Friendliness" instead of rudeness, "Respect" instead of indifference, "Patience" instead of arguments, "Attention" instead of neglect and "Appreciation" instead of thanklessness. They have no secret in this word.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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