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“Royally Pampered”
Review of Melia Buenavista

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Melia Buenavista
Ranked #2 of 16 Hotels in Cayo Santa Maria
Certificate of Excellence
Reviewed 15 October 2011

What I did I like best about the Meliã Buenavista? It’s an adults-only resort that provides excellent service. I went there for rest and relaxation and that’s just what I got.

The downside about Cayo Santa Maria is the tiny black mites that give you itchy bites like you wouldn’t believe. The best the Meliã Buenavista could do was spraying the resort twice a day.

Every room has an outdoor shower and a Jacuzzi bathtub. The fridge is well-stocked and the resort provided both thin and bulky pillows for sleeping.

The two pools are shallow, just right for lying on a water mat while sunbathing. The main pool has a walk-up bar run by very friendly staff.

I didn’t use the spa but did sit in the hot tub in the Japanese-style inner court yard. I felt refreshed after getting out.

A la carte meals are the standard for all three restaurants. I don’t care what anyone else says, the food was good and the service excellent. This is from someone who is going back to Cuba for the third time this year, and at another Meliã resort.

The Ranchon Los Marinos served both breakfast and lunch, and you can choose between selections from the buffet tables or its menu. I had lunch in the Los Caribes but preferred the Ranchon, especially because it overlooked the ocean.

The Los Caribes and Los Navigantes were the places to go for dinner. You make reservations with your building’s butler and can also reserve dinner at the nearby Meliã Las Dunas, which was popular for its Japanese restaurant.

The Piano Bar La Notte in the lobby area was great for a before-dinner cocktail and as an after-dinner meeting place. You have got to try the La Notte cappuccino.

Many guests preferred to sit outside but there weren’t enough tables in front of the La Notte. The resort was still building a large patio when I left. Good move.

Of the three sandy beaches, only the one on the east side was the best for wading, swimming or snorkelling. There is no water sport equipment available, so bring a snorkel and face mask because there are lots of friendly fish. This beach also has a beach bar that also served snacks.

Bottom line: definitely a five-star resort.

Room Tip: My room was 2122, upper level, where the balcony faced a pool area. It was close to everything exce...
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  • Stayed: October 2011, travelled solo
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5  Thank Scarberian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melia B, Director General at Melia Buenavista, responded to this reviewResponded 20 October 2014
Google Translation

Estimado Amigo;

Muchas gracias por sus comentarios, gracias a ellos sabemos que estamos en el buen camino y nos ayudan a trabajar con más ánimo. Es un placer saber que cumplimos con sus expectativas y que disfruto de la belleza y de la hospitalidad que el Melia Buenavista ofrece.

Les haremos llegar sus palabras a todos nuestros miembros del equipo y esperamos tenerles nuevamente aquí en este bello país Cuba.

Un cordial saludo

La dirección.

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Reviewed 12 October 2011

Buenavista has an excellent staff to help and service every need a traveler might have. The drinks were amazing, especially the pina colada's. I really liked the pool bar which was open to anyone staying at the resort and they were flexible with hours of operation as well. One server in particular did a great job making me feel exceptional, his name was ORESTE. Great man serving drinks all day long.

  • Stayed: October 2011, travelled as a couple
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6  Thank Sarady P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melia B, Director General at Melia Buenavista, responded to this reviewResponded 20 October 2014
Google Translation

Estimado Amigo;

Muchas gracias por sus comentarios, gracias a ellos sabemos que estamos en el buen camino y nos ayudan a trabajar con más ánimo. Es un placer saber que cumplimos con sus expectativas y que disfruto de la belleza y de la hospitalidad que el Melia Buenavista ofrece.

Les haremos llegar sus palabras a todos nuestros miembros del equipo y esperamos tenerles nuevamente aquí en este bello país Cuba.

Un cordial saludo

La dirección.

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Reviewed 11 October 2011

We have been to Cuba several times, as well as Mexico and Dominican, mainly 5 star (one or two four star resorts) so we feel we can objectively give an opinion). It if matters we are in our mid 30's and not big night life people.

Overall the resort is very nice, very clean and very quiet. We were in a walk out pool room. The rooms (as everyone has commented) are very spacious. The outside shower really was not a big deal, we actually enjoyed it. This resort is very quiet and relaxing. There is no nightly entertainment, other than at the main bar (piano, band etc), this was part of the reason we really liked the resort.

In total there are three restaurants in the resort, only one is open for breakfast, it has a buffet style but you order your eggs, omelets etc off a menu, overall the breakfast was good. There are two restaurants open for lunch, the same one that is open for breakfast and the other one is the one they call the specialty restaurant (Las Caribe), the specialty one is menu only while the one open for breakfast and lunch has the same concept at lunch with the mains being ordered from a menu, overall the lunch was also good. There are only two restaurants for dinner, the specialty and French. The specialty changes its menu each night while the French menu does not change. Expecting that the food in Cuba is different than other countries we were still disappointed with the food choices and quality. We have been to other 5 stars in Cuba and had much better food. You can go to the other Melia resorts for dinner and they have a free shuttle bus that you can take. We went to the Japanese at the Sanat Maria and the main buffet at the Las Dunas. The Las Dunas was too big of a resort and bit of a mad rush ensued when going for dinner right at 7:00. The Japanese at the Santa Maria was quite good and an evening of fun as they always do a show while they cook.

The grounds of the resort are still new and growing but it will be lovely once it has fully grown.
As it was off season there weren't many people at the resort and at times we were the only people at the pool for hours.

The ocean is a beautiful blue and does have some of the best snorkeling off shore that we have experienced.

There is a new manager - Ernesto who had only been there for two days. He comes from Spain and has worked at Riu resorts and said he opened the Excellence in Cancun, so he defiantly knows 5 star. We talked with him on several occasions and he was always open to feedback and has many plans to change the resort to improve it.

We had Lucas as our butler and he was excellent. He worked so hard to make everything wonderful.

Overall this resort is great, if they can improve the food issues for dinner this will be an excellent resort to return to.

Room Tip: Building 16, 17, 26, 27 are all walk out ground floor to the pool rooms.
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  • Stayed: October 2011, travelled as a couple
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8  Thank SunMnky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ernesto O, Manager at Melia Buenavista, responded to this reviewResponded 3 January 2012

Dear Valued Guests,

Thank you for taking the time to write of your recent experiences at our hotel. On behalf of our staff, I thank you for your kind words of appreciation, and your helpful feedback on ways we can further enhance our guests’ vacations.

Our aim at Melia Buenavista is to entwine the key elements of a tropical holiday: sun, sand and relaxation, along with first class memorable service.

In gratitude, thanks once more for your comments. Be assured that your feedback is valued and important. We remain dedicated to continued the refinement of our food as we craft Cuba’s finest five-star resort.

Best Regards,

Ernesto
Manager

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Reviewed 9 October 2011

Had a short 4 night stay at Melia Buenavista. The resort is modern and very well kept. The rooms are large and very impressive. The service staff is wonderful. The bar staff not so much. They did not make you feel like they wanted to serve you. We had Michael as our butler and he was truly amazing. We asked and we received. The food was less than great. if you do not like to peel hard to peel shrimp do not order it. Food was typical Cuba, I had a full body massage and facial at the spa with Aime. She was excellent and I highly recommend her. If you are looking to party this is NOT the resort for you. If you are looking to relax and be pampered.....please choose this resort.

  • Stayed: October 2011, travelled as a couple
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3  Thank Lois K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ernesto O, Manager at Melia Buenavista, responded to this reviewResponded 3 January 2012

Dear Valued Guest,

Thank you so much for your feedback on our hotel. Let me express gratitude for your taking the time to write about your stay at Melia Buenavista. Please be assured that your comments make a difference and that we will continue to refine the services we offer our esteemed guests.

I am concerned about your comments about our food and I want you to know that our talented Italian chef and our culinary team is taking care to ensure that every meal is made properly with the freshest possible ingredients.

We hope to have the chance to welcome you back to Melia Buenavista sometime in the future.

Sincerely,

Ernesto Osuna

Manager

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Reviewed 6 October 2011

I was enjoying my stay at the Melia Buena Vista, the room was pleasant although the outdoor shower was a bit disconcerting as you are partly visible to anyone passing by. The food was okay, I wasn't expecting 5 star food so not that disappointed by the lack of finesse. The beaches & pools were very good and the bar staff & restaurant waiters were attentive and did seem to try very hard to please. I couldn't quite get the value of the Butler role though, they didn't seem to do a lot, they took my restaurant bookings but that can be done at reception, I think because they seemed to struggle with English that maybe that limited their efforts on my behalf. Also it's a quiet location with little to do apart from laze about, which is what I was there for, so again what was the butler for.

But...here it comes... there was a disappointing downturn to my stay.

Three days before I checked out a small handbag went missing from my room, there was no doubt about it either, it was only used in the evenings, to carry the door swipe and some emergency tissues. It was a fake designer bag with little value other than it was liked, and it was empty apart from some tissues, also as it wasn't valuable it wasn't locked away and was left out on top of the furniture. I reported it to reception and the Butler. I was told that it was impossible that something could be taken from a room, they also said they would ask the room maids if they knew anything about it. Disappointingly we heard no more and didn't even receive an apology, I didn't want to make a fuss as the bag was not valuable and I was on holiday to try and relax after a difficult time at home so I pursued it no further. However it made me feel quite uneasy for my last couple of days and I checked out of the hotel feeling low which isn't what I expected.

Stayed: September 2011, travelled as a couple
2  Thank peter s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melia B, Director General at Melia Buenavista, responded to this reviewResponded 20 October 2014

Dear guest;

Thank you very much for all your comments, as always we are taking all the feedback in a very positive way and we are using as a tool to improve our resort and the service that we offer.

I would like you to consider to comeback in the future and check the improvements done based in your comments.

Best regards;

The direction

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Reviewed 5 October 2011

A wonderful week spent at Melia Buenavista! The best bartender, Oreste made our days at the pool so enjoyable as he would bring the drinks right to you, was so friendly and made amazing drinks. Very nice room and nicely decorated for our Honeymoon. Shower outside was a bonus! The food was very good, the only restaurant we did not enjoy was the lunch buffet, but the pizza pasta restaurant was fantastic. Beautiful beaches with great snorkling. Very quiet and relaxing place.
Definately would go back!

  • Stayed: September 2011, travelled as a couple
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3  Thank AmJo T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melia B, Director General at Melia Buenavista, responded to this reviewResponded 20 October 2014
Google Translation

Estimado Amigo;

Muchas gracias por sus comentarios, gracias a ellos sabemos que estamos en el buen camino y nos ayudan a trabajar con más ánimo. Es un placer saber que cumplimos con sus expectativas y que disfruto de la belleza y de la hospitalidad que el Melia Buenavista ofrece.

Les haremos llegar sus palabras a todos nuestros miembros del equipo y esperamos tenerles nuevamente aquí en este bello país Cuba.

Un cordial saludo

La dirección.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 October 2011

I spent 7 days at Melia Buenavista in the first week of August with my son and nephew. Although we have been to other resorts in Cuba over the last 2 years, we thoroughly enjoyed this resort and had a terrific time. The accomodation was 5 star all the way, beach fantastic, snorkelling/fishes enjoyable, facilities relatively new and well amintained, and most of all the people were great. Yani, Lisvet, Kathlen and Luis were not only friendly but treated us as one of their own. We miss them and look foward to visiting again in February 2012..Thanks for a great holiday.

Avy, Vin & Jai

Room Tip: Oceanview Suite is great to wake up to in the morning
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  • Stayed: August 2011, travelled with family
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Thank Jaipersaud P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melia B, Director General at Melia Buenavista, responded to this reviewResponded 20 October 2014
Google Translation

Estimado Amigo;

Muchas gracias por sus comentarios, gracias a ellos sabemos que estamos en el buen camino y nos ayudan a trabajar con más ánimo. Es un placer saber que cumplimos con sus expectativas y que disfruto de la belleza y de la hospitalidad que el Melia Buenavista ofrece.

Les haremos llegar sus palabras a todos nuestros miembros del equipo y esperamos tenerles nuevamente aquí en este bello país Cuba.

Un cordial saludo

La dirección.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Melia Buenavista

Address: Punta Madruguilla, 52610, Cuba
Phone Number:
Region: Caribbean > Cuba > Villa Clara Province > Cayo Santa Maria
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Cayo Santa Maria
#2 On the Beach Hotel in Cayo Santa Maria
#2 Top resorts Hotel in Cayo Santa Maria
#2 Luxury Hotel in Cayo Santa Maria
Price Range: £213 - £489 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Melia Buenavista 4*
Number of rooms: 105
Official Description (provided by the hotel):
Located west of Cayo Santa Maria in a privileged ecological environment, and surrounded by beaches and coves. All-Inclusive five-star resort with 105 junior suites and suites, and the Villa "Zaida del Rio." Designed for adults over 18 years. An entire hotel featuring Royal Service. Recommended for couples, weddings, honeymoons and wellness/spa. ... more   less 
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Also Known As:
Melia Buenavista Hotel Cayo Santa Maria

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