We stayed at the Melia Buenavista from Dec 14 - 21 in room 2321. This was our third visit and while we didn't think it could possibly get any better it far exceeded our expectations. If you have any questions please don't hesitate to get in touch.
First off I have to recognize the wonderful Manager, Ernesto. This man never stops! He is very present on the resort and always available to guests. He knows the meaning of customer service and works hard to ensure guests of the MB are being treated well.
The staff here are some of the most welcoming and friendly people we have ever met. To be remembered by name made us feel like we were old friends and for them to also remember our preferences was incredible.
Our butlers were EDEL and GERRARDO, they work alternating days. It was our first time with Gerrardo and our third time with EDEL. The day we arrived we were greeted by Edel who had already made our dinner reservations for the evening at our preferred time to dine (those little details that people remember!) - he wasn't sure which restaurant we wanted to eat at so he had booked both for us. Every day we were there we would go back to our room before dinner to find little plates of cheese and olives with wine. There would also be beautiful baths with candles and flowers. We cannot say enough good things about Edel and Gerrardo, they made us feel like royalty!
One of our favourite things about this trip was the nightly turndown. We would go back to our room at night to find the bed beautifully made, lights dimmed, soft music and chocolates on the pillow. It was so comforting!
ROOM MINI BAR:
Hats off to the wonderful LAZAROS. On our first day he asked us what we'd like in our fridge - we're water and beer people - and every day he made sure that we were well stocked.
Amazing! We had meals this time around that would cost $200-$300 if we were to order them here in Toronto. This is an area that we found to be most improved even though it didn't need to be improved upon. The only thing we can't offer an opinion on is room service as we didn't order it during our stay.
Breakfast - We always went to the buffet where you can also order off the menu but we never bothered with this as there is enough selection at the buffet. There are hot and cold items, lots of fruits, a selection of breads and pastries, fresh squeezed juices and delicious coffee.
Lunch - You can dine at the buffet or at Los Caribes. The buffet seems to be more Tapas style now with lots of great selection. Artichoke hearts, roasted peppers, cheese, olives, meats, etc. It is all there! No reason for anyone to leave hungry. You can also order off the menu for lunch. Los Caribes offers up Italian and we felt like it was our little secret as we were usually the only ones dining there. Great food and amazing service. There is also the Pool BBQ - we never ate lunch there but the chef did us a few plates of fresh chips and they were good!
Dinner - You have a choice of theme dinners at Los Caribes or Los Navigantes. We did the theme nights at Los Caribes all but two nights we were there. The Italian was by far our favourite but the Surf and Turf, Mexican, Cuban and Asian nights did not disappoint either! Los Navigantes was yummy on the two nights we dined there and we had some amazing lobster and filet.
The service at the a la cartes was great and we never left hungry!
The Melia Buenavista has just won an award for their outstanding reception and it is well deserved. Check in, as always, was relaxed and we felt welcomed as soon as we arrived.
The private beach is our favourite beach now. Beautiful sand, quiet and the best place to watch the sunset. The main beach by the pool bar is the best for snorkeling. The other beach by the buffet took a beating from Hurricane Sandy - the last two times we visited it felt like you could walk that beach forever but you could tell it didn't hold up to the Hurricane. However, this was the only area that we noticed any hurricane damage.
Our favourite place for morning cappucinos and after dinner drinks. The people who work the Lobby Bar are always smiling and very friendly. Thanks to NOE, LEONARDO, DELVYS and MARIO for the extra special service!
ORESTES is the heart of this resort. We keep telling him he is a celebrity on Trip Advisor but the reason he gets mentioned so often is because he is so genuine. He really wants you to relax and enjoy yourself. How he remembers everyone's names and drink orders is beyond me. OSMANY (Orestes Jr.) is new to the pool bar since our last visit but he is quickly following in the footsteps of Orestes. These guys make a great team and are two of the hardest workers at the resort.
Beautiful. Our first trip to MB was in May 2011 shortly after it had first opened and the grounds were beautiful then. Each time we go we notice small improvements and it is really beautiful now.
We were very happy this trip to see a small family of ginger kittens and their mother. We would usually take some ham from the buffet to feed them which they happily accepted. However if we didn't have ham we didn't see them (although we wanted to!) and they definitely didn't bother us in any way.
If you're the type that mosquitos like then don't forget your bug spray! We found them to be particularly hungry on the days that weren't windy.
Overall we had a fantastic time and were very lucky to have incredible weather every day we were there. We will definitely return and we're counting down the days until our next vacation!
- Official Description (provided by the hotel):
- Located west of Cayo Santa Maria in a privileged ecological environment, and surrounded by beaches and coves. All-Inclusive five-star resort with 105 junior suites and suites, and the Villa "Zaida del Rio." Designed for adults over 18 years. An entire hotel featuring Royal Service. Recommended for couples, weddings, honeymoons and wellness/spa. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Melia, Holiday Gems, Travel Republic (UK), Hotels.com, TravelUp, TripOnline SA, Evoline ltd and Cancelon so you can book your Melia Buenavista reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Melia Buenavista Hotel Cayo Santa Maria