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“A lovely resort”
Review of Melia Buenavista

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Melia Buenavista
Ranked #2 of 15 Hotels in Cayo Santa Maria
Certificate of Excellence
Melbourne, Australia
Level Contributor
81 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“A lovely resort”
Reviewed 24 December 2013

I was delighted with our stay at the Melia Buenavista. We were looking for a smaller, quieter five-star resort accommodation so we could relax in comfort after a very busy fall. The Melia Buenavista exceeded our expectations. The rooms are large and modern, the pools and beaches are great, the staff is friendly, and the setting is superb. If you're after a party resort, this isn't for you. If you're after an itinerary packed solid with activities, it probably isn't for you either. But if you're after a lovely place to relax, soak up some rays and a fair few stiff cocktails (here's looking at you, Luis and Felix), you could do a lot worse.

Room Tip: Oceanview rooms offer a great outlook, but the upstairs Gardenview rooms can provide a great outlook...
See more room tips
  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank jimmycomms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melia B, Quality Control Representative at Melia Buenavista, responded to this review, 25 December 2013
Dear Jimmycomms from Toronto:
We heartily appreciate your sharing with other travelers your experience at Melia Buenavista and praising our services and staff. Be sure we will let our employees know how satisfied they made you feel with their personalized and professional attention.
We certainly hope you give us the honor of receiving you one more time and serve you as our guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
Montreal, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 December 2013

It was amazing!!! Rooms beautiful. Service top - notch! Stuff was very helpful and frendly. Top manager is very affable!!! We really enjoyed the service, nice staff, food and drinkts, entertainment, huge and luxury rooms and beautiful beaches. We will definitely recommend this resort!

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel

Helpful?
1 Thank Diana G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melia B, Quality Control Representative at Melia Buenavista, responded to this review, 25 December 2013
Dear Diana G from Montreal:
Thank you so much for reviewing your experience at Meliá Buenavista. It feels really good to receive such nice comments regarding our services and facilities. We are glad you felt so happy while under our care.
We hope you honor us with another visit so we can offer you another memorable holiday.
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Oshawa, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 December 2013

This was our first trip to Cuba and we were not sure what to expect. We travelled Dec 6 to Dec 13th and we had a fantastic time!! Both my husband and myself were amazed at how helpful everyone was right from the start which was a very late arrival (midnight) due to a flight delay. Thank goodness for 24 hour room service as we ordered once we got in our room that night. We already knew it was a small, quiet resort and that's just what we were looking for and needed! The rooms were great we ended up getting Sunset Beach view room and I couldn't have asked for better!!! We had 2 butlers, Noe and David and were always helpful and pleasant. Best was getting back to our room and finding Noe just finishing preparing a beautiful bubble bath as well as a bottle of sparkling wine and a plate of fresh fruit!! Our maid Diamelys was amazing and always kept our room clean and organized. Of course we can't forget the best beach bartenders Luis and Felix who always made our day!! The 3 beaches were all beautiful and kept seeing something different everyday but loved the main beach the most so we could go swimming and enjoy the waves! The food at all 3 of the restaurants were great ... always a good variety for breakfast and if you didn't see what you like on the buffet you could order off the menu. The beaches were never over crowded or too busy and was truly a restful and beautiful resort. The one thing I will recommend is bug spray for this time of year for the little "no see ums" lol they seemed to love me when there was no wind but that is the only negative thing I can say about here!! We will definitely go back and have already recommended to friends who need that escape from it all!! We look forward to going again next year!! Thanks again to all the staff for a wonderful time!!

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel

Helpful?
1 Thank Dawn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melia B, Quality Control Representative at Melia Buenavista, responded to this review, 25 December 2013
Dear Dawn:
It has been a pleasure indeed to read this nice review on your recent experience at Melia Buenavista. You make us feel very proud of our hotel acknowledging you are so glad to have spent your holiday at our premises. We have been especially touched by the way you refer to all our employees, praising their professionalism and human warmth. We will extent your compliments to them since that will certainly make them feel happy and motivated to keep up the good work.
Thank you so much for your contribution. See you soon!
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Amsterdam, The Netherlands
Level Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 22 December 2013

We travelled through Cuba and had a great holiday. At the end of the trip we stayed for a couple of days at Buenavista and we really enjoyed the service, nice staff, food and drinkts, entertainment, huge and luxury rooms and beautiful beaches. We will definitely recommend this resort!

Room Tip: Ask for a room with sea view.
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank MMu2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melia B, Quality Control Representative at Melia Buenavista, responded to this review, 25 December 2013
Dear MMu2013
Our most respectful greetings to you from Cayo Santa María.
I would like to thank you for this synthetic review expressing how good it felt to stay at our resort and experience our natural environment, service and human warmth.
We all hope to see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waterloo, Canada
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 19 December 2013

.
We took a last miniut vacation here from Oct 19 to Oct 26 and were very glad we did. We have no compaints about the hotel but there is a couple of suggestions I will bring up later.
We flew with Cubano airways with Holasun . They serve a small breakfast on the plane and we had no problems except on the way back the plane could have been a little cleaner.
Check in went very fast and was hastle free for uu but a couple on our bus had their luggage lost so we were held up at the bus. The trip to the resort took 2 hours but the bus was nice so sit back and enjoy. Beer at the airport was $1.50 Canadian and $2.00 on the bus.
We arrived at the hotel at 9 PM and they took us right to the resteraunt to have dinner and then to our room. A suggestion here would be to have our butler meet us here to explain things about the hotel to us but we did not see her till breakfast the next morning
Rooms Very nice large great bathrooms and very comfortable beds.The only compaint would be that the light at the side of the bed was out and we asked for it to be fixed but it never was . We stayed in room 1712 which backs on to the quiet pool and we could sit on our patio and wehen we wanted to swim we only had to walk 20 feet.
Beach Great we stayed on the main beach most of the mornings and until middle of the afternoon and then went to the quiet pool and had a bottle of wine to sip on at the pool . Great snorkalling at this beach and you could walk for a half an hour in 1 direction and then just get to the edge of the next resort
Staff Here is where this resort is the best we have been to . They all are fantastic and could not do enough for you .If you wanted a plate of french frys or anything on the beach all you had to do was ask the bar tender and you got it . The bar tenders at all the bars were great and hand made all drinks . The manager of the hotel is always around and if you needed help he would make sure you got it.
Resteraunts We enjoyed all the food and the only small problem we had is that the 1 day we had the steak they never asked how we would like it and it came a little rare for my wife also it would be nice to get a steak knife instead of a butter knife .
Suggestions The shelters on the main beach could do with a small table put around the post so that you have some place to put your drink or book or any thing esle to keep it out of the sand . Get the butlers to meet you at the beginning so they could explain exactly what their duties are and what you can get them to do for you . This was never explained to us so all we had them do was make reservations for dinner for us and get me a coffee with Baileys in the mornnig and maybe a bottle of wine in the afternoon
I wouild come back here any time and would recomend it to any one who wants a quiet relaxing time . This is not a party hotel but the do have very good entertainment . I would like to thank all the staff for a really great time and hope to see you again next year

  • Stayed October 2013, travelled as a couple
    • Value
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Helpful?
4 Thank pepplerr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melia B, Quality Control Representative at Melia Buenavista, responded to this review, 21 December 2013
Dear Pepplerr:
We have been delighted to receive your review. It feels very rewarding to acknowledge, through your words, that you found exactly what you needed while staying at Melia Buenavista. We will extend your comments to our staff since they would certainly be very motivated by your praising words.
Be sure we will keep your suggestions in mind so we can, as soon as possible, do something to meet these, our guests’ needs. We are looking forward to welcome you again at Meliá Buenavista for another relaxing vacation.
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San Francisco, California
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 17 December 2013

We are totally amazed by Buenavista and we have never experienced anything similar before. At the start my husband and I were worried that the hotel might be too simple and the location might be inconvenient…….. However all doubts were gone completely after we arrived.

Service: I couldn't appreciate more for the service, the manager has arranged everything for us, very thoughtful. Every morning, we had breakfast at our room….so romantic. Our butlers make reservation of restaurants for us, and every single place they recommend is just amazing! Scenic, yummy…thanks Maikel and Alien! Thank you so much Buenavista staff!

Facilities: The hotel rooms are huge and amazing. The bathroom is so amazing, the best shower in the world with the sky on your head…., the swimming pools are large enough to swim around, and very clean and quite!! The villa is nicely surrounded by autochthonous plants, peaceful and quiet nice little gem in the paradise!

No children and no annoying animation music…..relax and relax! Magic moment: amazing sunset with music and champagne!

We will come back!

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Agnes W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melia B, Manager at Melia Buenavista, responded to this review, 19 December 2013
Dear Agnes,
Thank you so much for reviewing your experience at Meliá Buenavista.
It feels really good to receive such nice comments regarding our resort.
We are committed to keep on working in the improvement of our services and staff performance so, we are sure your next vacation with us will be even more pleasant. We wish you a Merry Christmas and a happy new year!
Hoping to be able to serve you again in the near future.
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Moncton, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 December 2013

We had a terrific stay at the resort. Pleasantly surprised with the cleanliness, meals provided as well as the terrific service from all the staff and the butlers were great. The bars all had a very nice selection of drinks and all the extras provided by the staff made our honeymoon that much nicer. We can't wait to go back to Cuba again and stay at this resort.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Michael_Sauter107
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melia B, Manager at Melia Buenavista, responded to this review, 19 December 2013
Dear Michael,
We really appreciate your having taken the time to write this review showing your happiness about our facilities, services and staff. We feel very proud to acknowledge you feel so enthusiastic about your vacations and we are waiting for your next visit.
All our team wishes you a Merry Christmas and a Happy New Year!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Melia Buenavista

Property: Melia Buenavista
Address: Punta Madruguilla, Cuba
Region: Caribbean > Cuba > Villa Clara Province > Cayo Santa Maria
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Cayo Santa Maria
#2 Luxury Hotel in Cayo Santa Maria
#2 On the Beach Hotel in Cayo Santa Maria
#2 Top resorts Hotel in Cayo Santa Maria
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Melia Buenavista 4*
Number of rooms: 105
Official Description (provided by the hotel):
Located west of Cayo Santa Maria in a privileged ecological environment, and surrounded by beaches and coves. All-Inclusive five-star resort with 105 junior suites and suites, and the Villa "Zaida del Rio." Designed for adults over 18 years. An entire hotel featuring Royal Service. Recommended for couples, weddings, honeymoons and wellness/spa. ... more   less 
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Also Known As:
Melia Buenavista Hotel Cayo Santa Maria

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