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“amazing holiday!” 5 of 5 bubbles
Review of Melia Buenavista

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Melia Buenavista
Ranked #2 of 14 Hotels in Cayo Santa Maria
Certificate of Excellence
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“amazing holiday!”
5 of 5 bubbles Reviewed 3 May 2014

we spent an amazing time at the Buenavista, its secluded location is a dream, the rooms are great (with an amazing outdoor shower!), an the staff really makes you feel welcome. A special mention to Jaume, the general manager, he was everywhere and always making sure we were having a great time and making the most out of our holiday, a big thank you to all the team back at the Buenavista in Cayo Santa Maria! :-)

  • Stayed January 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank carmenroses
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melia B, General Manager at Melia Buenavista, responded to this review, 5 May 2014
Dear Carmenroses,
It feels very rewarding to hear that our services have gone beyond our clients' expectations. We'll extend your compliments to our staff and most particularly, to your butlers. Comments like yours constitute some good motivation for us to keep working to achieve our guests' satisfaction.
It will be a great pleasure to welcome you once again for another memorable vacation.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,478 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (534)
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English first
Burlington, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 2 May 2014

Melia Buenavista was everything that I expected and more. I traveled there with my boyfriend, his parents and his sister and her boyfriend. The resort is absolute paradise. The staff is amazing and the food is incredible! Who doesn't like beach side lunches filled with Champagne and grilled lobster? The best part about this resort is its size. You never have to fight for beach / pool chairs as it is small and there is enough space for anyone. There are no buffets, which is great. One person in our party has Celiacs disease and brought these little cards in Spanish that explained her allergies and they were accommodated easily. Our butler David was amazing and went out of his way to make sure everyone was happy. There were two servers at the resort that we especially loved and they were Lester and Seydel. Make sure you find them in the restaurants and sit in their section. Lester also works in the pool bar. This isn't a party resort by any means and the night time activities are pretty much done by 10:30 p.m. and then the lobby bar gets pretty quiet after that. This is the perfect resort for a nice relaxing vacation.

Room Tip: I would have liked to have a room that walked out onto the second smaller pool and will try and book...
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  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
2 Thank Nicole F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melia B, Manager at Melia Buenavista, responded to this review, 3 May 2014
Dear Nicole F,
It has been great to receive your opinions through Trip Advisor. We heartily thank your compliments and your detailed description of our facilities and services, which will certainly provide potential travelers some valuable information. You can be sure we will extend your praising words to all our staff, specially to Seydel , Lester and David, so they feel even more motivated to provide some really personalized and professional services.
We hope to see you again some time in the future in your new favourite vacation spot!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
nova scotia
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 1 May 2014

My husband and I have just returned from a very peaceful and relaxing vacation at the MB-We arrived at the resort very late at night along with one other couple and check-in went very quickly and smoothly,however it would have been nice to have that welcoming drink that they advertise.
ROOM-the rooms are very clean and spacious-the matresses are very hard but no big deal to us-the outdoor shower is absolutely fabulous!!!!
SERVICE-the service for the most part is outstanding,they are all very eager to please you-and although we tipped often,we were never made to feel as though it was expected-the butler service is not its all cracked up to be,they are usually hard to find and unless we were trying to make dinner reservations,there was really no need for one--they did draw us a bubble bath on our anniversary which was a nice touch.
FOOD-We felt the food was very good,probably the best we have had in Cuba--we never went hungry-the room service was great,food was hot and arrived on time.
BEACHES AND POOLS-the swimming beach was beautiful and it aws never difficult to find chairs under a palapala no matter what time of the day it was--pools were very clean,warm and again,plenty of seating.
SPA--highly recomend the serenity facial and massage
Over all experience---just what we needed,if its R&R that you are seeking you will absolutely find it here-we would definitely return.

Room Tip: all rooms are about the same and the resort is so small that they are all close to everything
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  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank bootgal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melia B, Manager at Melia Buenavista, responded to this review, 3 May 2014
Dear Bootgal,
We have been delighted to receive your review. It feels very rewarding to acknowledge, through your words, that you found exactly what you needed while staying at Melia Buenavista. We will extend your comments to our staff since they would certainly be very motivated by your praising words.
Thanks again for your contribution and be certain that it will always be a pleasure to have you as our guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 30 April 2014

The Melia Buenavista is a lovely and quiet resort with great beaches. You never feel crowded and will always find a beach cabana. The staff are courteous and go out of their way to please you. Our butlers were David and Gustavo, both of whom did a great job looking after our needs. The two pool areas are super, pool volleyball at 3 pm is a great way to make friends and drinks are always served with a smile. Try the chicken from the pool Bar BQ, a Piano Bar cappuccino with Caribbean Cream is wonderful and a loaded pizza is a treat. Our travel representative arranged a fishing trip with a local guide and it was the experience of a lifetime catching snapper and barracuda. The only downfall was intermittent Wi-Fi service made it tough to stay current with email. Nonetheless, we had an outstanding vacation and recommend the Buenavista.

Room Tip: The ocean or pool view rooms are worth the few extra dollars over the standard rooms.
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  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Neil H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melia B, Manager at Melia Buenavista, responded to this review, 3 May 2014
Dear Neil H.,
We really appreciate your posting this review describing so lively how it felt to stay at Melia Buenavista. We feel very proud to acknowledge you sound so glad about having spent your holiday at our premises. You can be sure we will extend your praising words to all our staff, especially your butlers, David and Gustavo, so they feel even more motivated to provide some really personalized and professional services. Needless to say: it will be an honor to have you back, once again.
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Toronto, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed 28 April 2014

I am a bit upset at what we payed for this package. First we were not greeted with any drinks ok.. fine, but we were not even directed to where would could get a drink. We were just told to sit and wait. After the long bus ride you need a drink and its hot! Even 4 stars have drinks on arrival.
Rooms are very nice all have good views. But our door was left open by the maid one evening. We came back from dinner and our room door was wide open!! For anyone to enter. We were not impressed at all. Our butler told us sorry but our room and a few others have issues closing. Not a good excuse at all. We had no issues closing the door.
Dinning was all e la carte for dinner. The food choices were very poor. Our first night was only sea food for app's and main dishes. This was not great for me because I am not big on sea food. Cuban and Mexican night was a bit better, still only 2 choices for main dishes. Breakfast and lunch are ok not great. They only had bacon 2 days out of the 7. Room service was a bit of a joke. We called for it one evening but they were out of 3 of the 4 dishes listed for room service. One night we tried the buffet at Melia los Dunas it was a zoo! Don not go, we saw at least 45-60 people waiting to get in to dinner buffet. And they do not have A.C.
The beaches were nice and clean. Great to see fish! We were offered drinks at the beach.
Pools are nice needs a bit of repair but still I would rate them a 9 out 10. Bartenders were very nice and often took orders for drinks. They play the same Euro beats elevator music at the main pool everyday. Its so bad and it did not make me feel relaxed at all. I would rather Spanish music any day seeing we are in Cuba..No stawberry Daiquiris or lime at all. Everyday they said they would have it tomorrow. I have always had the slushy style drinks in Cuba but not at Buenovista. One thing that irritated me was no bathroom tissue in any washroom stalls at the breakfast/lunch buffet bathrooms for 2 days!! This is not 5 star luxury, if I cant use the washroom.
Entertainment was ok nothing really special. They did play music with dinning often, that was nice. Night life is not good at this type of resort for those who want to party late.
They offer a bus to take you to a little man made town to buy hand crafts.
The butlers were ok but a few days we did not see them and had no idea of where we were to dine for dinner..lol. They did have fruit in our room which was very nice and they ran a fancy bath one evening.
Overall I did expect a bit better service for what we payed and better food in general. We have been to Cuba ever year for 4 years so I have had better at past resorts. I would return but for less then what we payed.

Room Tip: All rooms have nice views of pools or ocean
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  • Stayed April 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Emily T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melia B, General Manager at Melia Buenavista, responded to this review, 5 May 2014
Dear Emily T

I very much regret you have not had a positively memorable experience at our resort. We have very carefully studied all issues mentioned in your review and so far, several corrective actions have been put into practice in order to avoid similar occurrences in the future. We really appreciate your help in identifying our improvement opportunities so we are, eventually able to provide a truly professional service feeling to all our customers.
We would be really honored to have once again as our guests in the near future. Please let us know in advance the date of your next booking for us to give you for granted a good service for your holidays.
Thank you so much for your contribution.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Canada
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed 28 April 2014

WOW.... My husband and I just returned from the Melia Buenavista PARADISE..... we transferred from the Playo Cayo Santa Maria. I would like to start my thanking Rodolfo from Air Canada who made the transfer fast and painless.. and our Butler (Joel) who greeted us at the Hotel upon our arrival. This resort is fabulous... from the waiters to the staff at the restaurants and the reception. This was our 12th trip to different countries in the Caribbean and we have to say they are number one with the Iberostar Grand Bavaro in Punta Cana.

The 3 beaches each have there own charm , the rooms are beautiful and clean and the outside shower is wonderful.

We will be back for sure

Thank you
Anik and Mario

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ottawa O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melia B, Manager at Melia Buenavista, responded to this review, 3 May 2014
Dear Anik and Mario,
We have been delighted with your review about your 12th Caribbean experience. It feels really good to acknowledge what your feeling has been in relation to all our facilities, our natural scenery, and our staff performance. We very much appreciate your having taken the time to share your experience to such extent. The rest of the traveler community must have certainly benefited from the first-hand information you have provided them. It would be a great pleasure to have you, once again as our guests to enjoy some really special vacations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northumberland, UK
Level Contributor
42 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed 28 April 2014

A smaller, more exclusive (by Cuban standards) resort than the rest. Go with an open mind & don't expect 5 star wider world standards - & then you'll enjoy it. Nice ocean side suites though a bit tatty in parts, great friendly staff, perfect snorkelling, lovely pools & the best ever sunset spot with an amazing saxophonist & a sparkly glass or 2 to watch the rays disappear. The restaurants do struggle to keep up standards with the limited ingredients available to them - but the Navigatore one is the best. And the hotel cat population keeps you entertained every evening as the kittens chase about the place. The private butler service for the suites doesn't offer much in addition, apart from showing you to your room... Would have liked to take home the kittens - & the saxophonist! Oh & expect to meet lots of Canadians - their resort of choice...

Room Tip: Ours was an oceanside suite with patio - room 1512
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  • Stayed April 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Frazers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melia B, Manager at Melia Buenavista, responded to this review, 3 May 2014
Dear Frazers,
We really appreciate your having taken the time to write this review. It feels very rewarding to acknowledge, through your words, that you found exactly what you needed while staying at Melia Buenavista.
we hope to be able to serve you again in the near future.
Thank you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Melia Buenavista

Property: Melia Buenavista
Address: Punta Madruguilla, Cuba
Region: Caribbean > Cuba > Villa Clara Province > Cayo Santa Maria
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Cayo Santa Maria
#1 Romantic Hotel in Cayo Santa Maria
#2 On the Beach Hotel in Cayo Santa Maria
#2 Top resorts Hotel in Cayo Santa Maria
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Melia Buenavista 4*
Number of rooms: 105
Official Description (provided by the hotel):
Located west of Cayo Santa Maria in a privileged ecological environment, and surrounded by beaches and coves. All-Inclusive five-star resort with 105 junior suites and suites, and the Villa "Zaida del Rio." Designed for adults over 18 years. An entire hotel featuring Royal Service. Recommended for couples, weddings, honeymoons and wellness/spa. ... more   less 
Reservation Options:
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Also Known As:
Melia Buenavista Hotel Cayo Santa Maria

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