Just got back from the Melia Buenavista, we were there for 2 weeks. The best thing about the hotel were the staff in terms of them trying to be a helpful and friendly as possible. Yunior in the Navegantes Restaurant stood out for us.
In the brochure we used and this was confirmed by the hotel manager the hotel is supposed to be 5 star. This it is definitely is not. In 2 weeks we had a lot of niggly issues that mainly arose because of this expectation gap. You bill yourself as 5 star you charge 5 star you should deliver 5 star. Little issues such as stained towels, no cooled white wine in the restaurant, laundry going missing for 36 hours, very slow service in the buffet restaurant (waiting 25 mins for shrimps which were then cold) your coffee being left on the counter for 10 minutes before the waiter realised etc. I know that they are trivial but to me they were important. The butler service we found very hit and miss, our original butler was awful but the replacement was much better.
The aircon in our room was also very underpowered and was barely sufficient ( it was the hot season though)
The quiet pool was lovely, couldn't use the main pool as we personally found the continuous piped pop music intrusive, ( personal preference).
We had one much more serious problem that the management dealt with well.
With the enthusiasm of the staff , a bit of training and management and this place could be 5 star
- Official Description (provided by the hotel):
- Located west of Cayo Santa Maria in a privileged ecological environment, and surrounded by beaches and coves. All-Inclusive five-star resort with 105 junior suites and suites, and the Villa "Zaida del Rio." Designed for adults over 18 years. An entire hotel featuring Royal Service. Recommended for couples, weddings, honeymoons and wellness/spa. ... more less
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- Also Known As:
- Melia Buenavista Hotel Cayo Santa Maria