We we are the Royalton from March 20th to the 27th, and we were travelling with another couple. Form our arrival to our departure everything was perfect! Recepetion is heartwarming and very quick. What a greeting...big smiles, warm facecloth, smoked salmon, a cold drink and a very speedy process to check in! Who could ask for more!
Our butlers Aldo and Oscar made sure that every request that was made was met!! From the dinner reservations with the couple we traveled with to arranging transportaion for my husband to go fishing. Your butlers are there to help with anything, you can ask for as much or as little assistance that you might need. Thank you to both Aldo and Oscar you are very good at what you do.
The rooms are beautiful and our maid Ozaria was the best! The room always made up beautifully and very clean! Fridge is well stocked everyday with beer, water and pop.
The entertainment at the resort is what i would refer to as classy! The musicians are all amazing and talented beyond words! Juan on the classical guitar is brilliant, and we loved the little singsong jam that happened in the Sunset one evening with Franco from the entertainment staff (he has a voice like butter) and Juan on the guitar and Mario on the comb, too much fun. Thank you for that!
Speaking of Franco he is amazing and really good at his job! He wants to make sure you are having a good time, and we loved our chats with him. Lilly from the entertainment staff is a sweetheart and again she is there to make your experience whatever you would like it to be. If you want a dance lesson you can have a dance lesson! If you want to sit quietly you sit quietly! Super Mario you are super, again you aim to please and totally loved our chats with you!
The a la carte experience was wonderful!! All of the servers aim to please with a smile and the meals were really fantastic.(and yes folks i have been to Cuba 8 times so I do have something to compare the meals too) I have to give a special shout out to Janet our server in the Sunset Grill at dinner time, she is an amazing server and such a lovely lady. And to the bartenders at the Sunset Grill, Philip, Yorkie and Rheal(i hope that is right) you guys are superb! Too Diamy who made the best mojitos in the Lobby bar and her bar by the upper pool you are a sweetie!
It is all the little things that the staff do...always asking if everything is alright, a smile, to icecream bars on the beach. My lovely chat with Omar (the Director at the resort) who stopped me one morning to ask me what I thought of the resort and how our vacation was going. Management is very present at this resort.
And of course to round out the piece of heaven, the Beach which is absolutley stunning, warm waters, powder soft sand, and the wonderful beach boys who make sure you have your chair and your shade (plenty for everyone). A special thank you to the lifeguard who took my husband out snorkelling in front of the beach. What an experience you gave him and the underwater pictures my husband took are amazing!
So all in all our experience at the Royalton was Heaven and we will be going back! Until then thank you from the bottom of our hearts!
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