We had an incredible week at the Royalton (Dec 7 - 14, 2013). Our main objective for this vacation was to relax and we got our moneys worth!! We were first greeted by the friendly staff at the reception, which was by the way, the easiest and shortest check-in I ever experienced. We were then escorted to our room by the very nice and courteous Mario, one of the Royalton's butlers. We had the chance to see him often on the site and he was always so friendly and helpful...thanks Mario! To be honest, all of the staff were just amazing...butlers (Thank you Mario and Ariel), maids, restaurant and bar servers (A very special thank you to Yuller at the Royalton cafe), reception staff....everyone says hello to you....they are always smilling, give great service and are very helpful. I've been to many resorts however this is the very best staff I've encountered. Kudos to Arthuro and his employees!!
The room was comfortable, clean and always had a full fridge (water, softdrinks, beer). The beach is just beautiful and never crowded and no need to get up at 6:00 am to get a palapa, there are more than enough for everyone. The are also 2 nice pools which are never overcrowded.
The food was very nice. Having the opportunity to eat in different restaurants (not buffets) in the evening was very pleasant. My only suggestion would be to have an additional place to eat for lunch. The Sunset snack bar is good however by having another place to eat lunch would give the guests more variety.
Overall, our stay at the Royalton was absolutely a joy and we will definitely be back.
Natalie and Marie (Montreal, Canada)
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