Just returned from 2 weeks at Royalton Dec 11 To Dec 24 2013
Best beach I have seen and the Hotel is on the best spot in the area .
Great service from our Butler's Anna and Alex , they make sure you have all you need, Extra water in the room ,Dinner reservations ,massage appointment's in the little town right next door .
The Food was good for Cuba and Senses was our favorite one , Eggscellence was good for breakfast but a little bright for dinner perhaps they should dim the lights at Dinner .
The BBQ Grill by the Lower Pool was great for lunch time ,Chicken ,Lobster ,Beef ,Fish , Salmon and some nice Rice as a side dish .
Staff was great Yorkis at the Sunset Grill open 24 Hours was the best Bartender so fast and works extremely hard and is such a funny guy . Franco and Lily are great too as the activities team and always smiling. Alex and Andy in the Lobby bar is good as well and the rest that worked in there .
Even the Director Miguel and Assistant Arturo were around to ask questions and make sure all the guests needs were taken care of Can't remember all there names .
The upper pool is great the infinity pool views are superb of the ocean and nice and quite to relax for an afternoon after a great morning beach walk .
The gardeners worked very hard and were always happy and making coconut drinks for you .
The catamaran in front of the Royalton was a great ride Jeremy is a very good sailor and a very nice guy who loves his job Tipped him after every ride.
We had a great maid in Jany and she kept our room very clean hence the tips and gifts we left each day . We had an Ocean view room in block 7 .
Some things they need to work on as its hit and miss day to day .
Towels not fresh every day as in none available , Room towels not always changed
Service at Breakfast in Eggscellence was either fast of Slow depending on the time and amount of people they had to serve , but its Cuba and relax and enjoy the ocean view from the outside eating area at Eggscellence
Steak Knifes might help at Senses when ordering the Beef Tenderloin.
This was my 4 Trip to Cuba and the first to Cayo Santa Maria the others were to Varadero.
I prefer the beach here by far .....
The only draw back is the 48 Km drive on the causeway so you can,t get out to explore that easily , We did do the all day catamaran with dolphins and lunch it was good.
A trip to Santa Clara was interesting. We went to the Che Guevara monument and memorial site that was interesting . Stopping at Remedios and Caibarien to see the culture was great . The workers have to bus in every day from 1 hour to 2 hours each way and work 12 hour shifts its not any easy task . To see how they live its hard and they need tips daily as they depend on these to survive just for the basics.
Jorkie the bartender works 16 hour shifts along with 4 hours of bus travel to and from as he lives in Santa Clara and works every other day !!!!!
Access to memories is included and we walked over there a few times to have a beer but never ate there as it was Buffets and very busy with 1400 Rooms . The Sports bar served the wine in a plastic cup on one night . That's why its way cheaper to stay over there .
A big Hello to all the workers at the Royalton and Happy New Years .
Best Wishes to all your Family members as well !!!!!!!!!!!!!
Terry And Cindy
Vancouver BC Canada
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