Royalton made you feel special from the moment you arrived off the bus.
We actually had tears in our eyes as the bus pulled away from the lobby and seeing the staff wave us off with their hands over their hearts as we left for a trip back home.
FOOD - Excellent (only one improvement could be to get rid of those hash browns and use real fresh cut potatoes.
POOLS - Clean, warm. Pool guy does a great job cleaning the pool and scrubbing the lounge chairs.
BEACH - Best we have seen in Cuba.
BUTLERS - Lionel and Aldo are great guys and it was a pleasure to have them for the week. They just added to an already fantastic vacation!
STAFF - Absolutely outstanding staff. Migel and Mateau (Not sure of spelling) are always present and always working hard to make sure your stay is top notch. The waiters and waitress were such hard workers and always smiling.
ROOMS - Clean, spacious and I just loved that shower with that big rain shower head. We did find the pillows a bit flat and mentioned to our butler and that evening we had much better pillows.
GROUNDS - Beautiful doesn't even come close to describing it.
SECURITY GUARDS - Generally we wouldn't even consider to comment on such a thing but we did notice several times that they do really look after the Royalton guests. On several occasions we did see them turn away people from coming in from other resorts. Very impressed to see them ask guests from other resorts to move from the lounge chairs on the beach in the Royalton section. Good job guys!
INTERNET - Horrible. It would be nice to provide a laptop with WIFI since it does work somewhat and the internet was a total fail.
BARTENDERS - Fantastic! The guy bringing the drinks on the beach to your lounger was amazing. Never stopped serving and always with a huge smile :)
Definitely would return to this resort! Loved it
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