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Royalton Cayo Santa Maria
Ranked #1 of 16 Hotels in Cayo Santa Maria
Certificate of Excellence
A TripAdvisor Member
19
Reviewed 22 March 2014 via mobile

Thank you butlers Janet and Orestes for giving us a memorable holiday. Anything we asked for you tried to get for us. Tetiana your service and sense of humour were greatly appreciated. Thanks Orestes and head gardener for our personal horticultural tour. The reviews we read did not disappoint. Of the half a dozen places we've been so far the Cuban hospitality is second to none, we hope to return again soon, thank you Royalton. Janet and Terry.

Stayed: March 2014, travelled as a couple
9  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel D, Manager at Royalton Cayo Santa Maria, responded to this reviewResponded 25 March 2014

Dear Janet and Terry,

Thank you for sharing your beautiful experience with other travellers on the internet, and of course, thank you for choosing our hotel where spend your holidays.

We will share your beautiful comments with our staff and we hope to see you very soon in your cuban home, Royalton cayo Santa Maria,

Kind regards,

Miguel Del Fraile
Director I Manager
Royalton Cayo Santa Maria

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1,207 - 1,213 of 3,082 reviews

Reviewed 21 March 2014

This was our first trip to Cuba and we REALLY enjoyed the Royalton. The resort is a small resort which we found to be quiet, spacious and relaxing. The restaurants, pools and beach were never busy. The staff were very attentive and to our surprise, we actually had a butler assigned to our room. The management is fantastic. The three key resort managers roamed the resort continuously to ensure all was good. It appeared not only did they do this, but did it in a manner which was supportive to the staff. Very impressive!

The beach was beautiful and again, at the Royalton, never busy. The sand was gorgeous and never got hot. The swimming was great with all sand beach extending out a long way. The beach was very long and extended past a number of resorts, which were busier, but great for long walks. We spent most of our days at the beach as it was so great. Often at other resorts, we split our time between the beach and pools, but this beach was too nice to leave. A pretty strong breeze was blowing most days. I guess the pool would offer a refuge from the breeze along with fresh water swimming. :-)

The rooms were very good, clean and well tended. They were spacious with a king bed, sitting area and a large bathroom. Big bathtub along with a separate rain shower. We enjoyed both. Normally we don't turn on the TV on holidays, but did watch a little CNN, CTV, and BBC. Ha!
The resort has three restaurants, one of which is called a snack bar which has food available 24 hours. All are really a la carte. We found the food to be very good quality. Some meals were exceptionally good. We had a couple which were so so. ("Fish" and pork were tough). The menu is a little limited, especially since we stayed at the Royalton for two weeks. The lobster is great (There is a local lobster fishing facility). There was entertainment at the restaurants every meal and we enjoyed it very much.

We did two excursions: Santa Clara and the Catamaran. The Santa Clara tour was fantastic. We visited a closed down sugar mill turned into a museum which was interesting, a local cigar factory, the small town of Ramedios, it's old cathedral and the town square, Che Guevera's Mausoleum and Santa Clara. All were interesting. I actually found the mausoleum pretty interesting as there was a small museum at the site. The cigar factory was a small place where basically a group of about 50 people simply sat at work stations and rolled cigars. It was interesting. Santa Clara was neat to see. There isn't so much in terms of shopping, but it gives you exposure to normal life in a Cuban city. Lots of old American cars. Stores are a patchwork of items for sale. It was great to see. We had a good lunch in Santa Clara. It was a very good day! The catamaran was pretty much a normal day on the water. Enjoyable! :-)

There was a tourist like market close to the hotel. Lots of Cuban crafts. A few small shops and restaurants. :-)

Note, we found that because the service is so good at the Royalton and salaries are so extremely low in Cuba, we tipped continuously. We also brought various items to give to staff. Employees were very friendly and appreciative. We were glad to do that!

NOTE: You can't use your bank card in Cuba, only your Visa for cash advances. It is best to take more Canadian money and exchange it at a bank. The rooms have safes.

WE HIGHLY RECOMMEND THE ROYALTON. One of few places we would return to. They gave us a a special sendoff when we departed to the airport. It was touching!

Only suggestions to hotel management are:
a) Resort desperately needs a washroom near the beach (i.e. at the beach bar). People are doing what they shouldn't!
b) Wi-fi was very poor during our stay. Pretty important these days.
c) Menu selection should be increased a little in consideration of longer and repeat stays.

Room Tip: Sections 1-10 were closest to the beach.
  • Stayed: March 2014, travelled as a couple
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9  Thank Richard W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel D, Manager at Royalton Cayo Santa Maria, responded to this reviewResponded 25 March 2014

Dear guest,

Thank you very much for trust in our company Royalton luxury resorts and for choosing our resort in Cuba, Royalton Cayo Santa Maria.

We will share your beautiful comments with our staff and we hope to see you very soon in your cuban home, Royalton cayo Santa Maria,

Kind regards,

Miguel Del Fraile
Director I Manager
Royalton Cayo Santa Maria

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2014

This was our first vacation to Cuba.The Royalton staff were amazing.Having our own butler and the staff at the bars were wonderful. The food was delicious. Presentation was beautiful and staff were accommodating. Music during dinner and entertainment every evening a plus. We didn't want our stay to end. Our room is very clean and our cleaning lady Dayami's towel decoration and flowers were so beautiful. We needed a vacation that would make us feel pampered and relaxed and Royalton Resort fulfilled our needs. We will return and highly recommend it to everyone.

Room Tip: We were on the main floor. By the pool wasn't noisy at all.
  • Stayed: March 2014, travelled as a couple
    • Value
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8  Thank Tres M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel D, Manager at Royalton Cayo Santa Maria, responded to this reviewResponded 20 March 2014

Dear Tres M,

We are very happy reading that you enjoyed your stay with us and you are planning to visit us again. We will share your 5 star review with all the staff and we thank you for your kind words about us.

Kind regards,

Miguel Del Fraile
Director I Manager
Royalton Cayo Santa Maria

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2014

My trip was from March 3 - March 10, 2014 & I do not regret whatsoever going solo to the Royalton in Cayo Santa Maria. The service was phenomenal and the staff did not treat me any differently as I was on my own. Ana & Alex were my butlers & were simply dynamite. I have food allergies & the allergies were all accommodate even to the point of preparing a meal that was not on the menu. Will be coming back next year most definitely.

  • Stayed: March 2014, travelled solo
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20  Thank Julie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel D, Manager at Royalton Cayo Santa Maria, responded to this reviewResponded 20 March 2014

Dear Julie W,

Thank you for sharing your "awesome" experience with other travellers on the internet and thank you for trust in our company Royalton luxury resorts by Blue Diamond hotel and resorts.

We will share your beautiful comments with our staff and we hope to see you very soon in your cuban home, Royalton cayo Santa Maria,

Kind regards,

Miguel Del Fraile
Director I Manager
Royalton Cayo Santa Maria

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2014

It was our 5th time in Cuba, and our best experience to date. Our stay was from Feb.28 to Mar.7 and the weather was perfect.
This is my first review with trip advisor and I felt compelled to write about our stay at the Royalton...
Location...Prime, grounds are outstanding and well maintained.
Rooms...mine was 610, oceanview, nice, thanks Daiyami, best maid service ever!
Service...Alcohol and food served to you on the beach by the best staff imaginable. These guys rock! Lobby and beach barman provided top notch service also.
Food is very good for Cuba... Lobster, steak, langouste, at no extra charge.Fish was fresh and deserts were sweet.
Just enough entertainment in the evening by excellent performers to be satisfying, this is a quiet hotel and perfect like that.
Thank-you Mr.del Fraile for your presence and concern...I like to see a hands on manager who asks for feedback from his guests to keep his hotel rated where its at.
A very nice stay was had...we will be back!

  • Stayed: March 2014, travelled as a couple
    • Value
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Thank James R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel D, Manager at Royalton Cayo Santa Maria, responded to this reviewResponded 24 March 2014

Dear James R,

Thank you very much for trust in our company Royalton luxury resorts and for choosing our resort in Cuba, Royalton Cayo Santa Maria.

It is also very nice for us to read that you had a wonderful stay with us, and this was your best experience to date.

We will share your beautiful comments with our staff and we hope to see you very soon in your cuban home, Royalton cayo Santa Maria,

Kind regards,

Miguel Del Fraile
Director I Manager
Royalton Cayo Santa Maria

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 March 2014

Truly the best holiday we have ever had. Words cannot describe the experience,you must experience it for yourself. All of the staff including the Sunwing Representative made us feel very special. This resort is unique in the service it provides. We have never returned from a holiday feeling so rejuvenated. Job well done to Miguel and all of his staff.

Stayed: March 2014
13  Thank YearlyTraveller09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel D, Manager at Royalton Cayo Santa Maria, responded to this reviewResponded 19 March 2014

Dear guest,

Thank you very much for trust in our company Royalton luxury resorts and for choosing our resort in Cuba, Royalton Cayo Santa Maria.

We will share your beautiful comments with our staff and we hope to see you very soon in your cuban home, Royalton cayo Santa Maria,

Kind regards,

Miguel Del Fraile
Director I Manager
Royalton Cayo Santa Maria

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 March 2014

We just got back from the Royalton and I must say that we really enjoyed the experience. From the management staff to the maid service, everything was exceptional.
We arrived around noon and were greeted with a cool towel and refreshing drink.
Because it was international women's day, our butler Leno,ran a bath for my wife including a heart shape made out of petals.
Our maid Juliet was extemely pleasant leaving small cuban gifts and thoughtful notes on our bed.
Frank, the entertainment fellow was eager to engage us in conversation and even assisted us in obtaining a scrabble game to test our "english"
All the wait staff were courteous and made certain that all our requests were met in a timely fashion. The food delicious, varied and always presented beautifully.
The beach was something else. We spent half the day there frolicking in the waves, sailing or just soaking up the rays. Raxon was extremely helpful in ensuring we got lounge chairs with shade. We never ate on the beach even though this was an option.
I have never been in a more inviting resort. Everyone had a kind word and were eager to please.
My compliments to the management who certainly have set a very positive tone for their staff.

  • Stayed: March 2014, travelled with friends
    • Value
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4  Thank Russell P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel D, Manager at Royalton Cayo Santa Maria, responded to this reviewResponded 24 March 2014

Dear Russel P,

Thank you very much for sharing your 5 star experience with other travellers on the internet, and thank you for trust in our company Royalton luxury resorts by Blue Diamond hotel and resorts.

It is very nice to see how you enjoyed in our hotel and you called us "Paradise". We are sharing your kind comments to all the staff who make this possible everyday.

Thank you so much for helping us reviewing your experience,

With warmest regards,

Miguel Del Fraile
Director I Manager
Royalton Cayo Santa Maria

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Royalton Cayo Santa Maria

Address: 05200, Cuba
Region: Caribbean > Cuba > Villa Clara Province > Cayo Santa Maria
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 16 Hotels in Cayo Santa Maria
Price Range: £154 - £334 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Royalton Cayo Santa Maria 4*
Number of rooms: 122
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